2013 MERCEDES C250 RECALL - #19V787000
RECALL FOR COMMUNICATION
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf
Information provided by the
National Highway Traffic Safety Administration.
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Recall Details
| Vehicle |
2013 MERCEDES C250 |
|
| Manufacturer |
Mercedes-Benz USA, LLC. |
| Manufactured between |
1/20/2012 - 10/6/2016 |
| Recalled on |
11/4/2019 |
| Influenced by |
Mercedes-Benz USA, LLC. |
| Owners Notified on |
12/23/2019 |
| # Affected |
24,226 |
| Recalled for |
COMMUNICATION |
|
|
| Description |
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf |
| Consequences |
An inaccurate vehicle location may delay emergency responders, increasing the risk of injury. |
| Corrective action |
MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008. |
| Notes |
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov. |
| See also |
2013 MERCEDES C250 Recall for AIR BAGS, FRONTAL, SENSOR/CONTROL MODULE-INACTIVE
2013 MERCEDES C250 Recall for ELECTRICAL SYSTEM, SOFTWARE
2013 MERCEDES C250 Recall for STEERING
2013 MERCEDES C250 Recall for AIR BAGS, FRONTAL
2013 MERCEDES C250 Recall for AIR BAGS, FRONTAL, PASSENGER SIDE, INFLATOR MODULE
2013 MERCEDES C250 Recall for AIR BAGS, FRONTAL, PASSENGER SIDE, INFLATOR MODULE
2013 MERCEDES C250 Recall for AIR BAGS, FRONTAL
2013 MERCEDES C250 Recall for AIR BAGS, FRONTAL
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