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2013 MERCEDES CLS63 Recall - Campaign #19V787000

  
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2013 MERCEDES CLS63 RECALL - #19V787000

RECALL FOR COMMUNICATION

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf

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Information provided by the National Highway Traffic Safety Administration.
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Recall Details
Vehicle 2013 MERCEDES CLS63
Manufacturer Mercedes-Benz USA, LLC.
Manufactured between 1/20/2012 - 10/6/2016
Recalled on 11/4/2019
Influenced by Mercedes-Benz USA, LLC.
Owners Notified on 12/23/2019
# Affected 24,226
Recalled for COMMUNICATION
 
Description Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf
Consequences An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
Corrective action MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.
Notes Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
See also 2013 MERCEDES CLS63 Recall for STRUCTURE, BODY, HOOD

2013 MERCEDES CLS63 Recall for EXTERIOR LIGHTING
Technical Service Bulletins





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Just because a car has been recalled does not mean it is not a reliable car. Millions of cars get recalled every year. Recalls often involve problems that are rare but could cause a serious problem if they occur. So the risk to any given driver is often remote, even though there may be a few high-profile incidents traced to the problem.

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