2016 MERCEDES GL350 RECALL - #19V787000
RECALL FOR COMMUNICATION
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf
Information provided by the
National Highway Traffic Safety Administration.
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Recall Details
| Vehicle |
2016 MERCEDES GL350 |
|
| Manufacturer |
Mercedes-Benz USA, LLC. |
| Manufactured between |
1/20/2012 - 10/6/2016 |
| Recalled on |
11/4/2019 |
| Influenced by |
Mercedes-Benz USA, LLC. |
| Owners Notified on |
12/23/2019 |
| # Affected |
24,226 |
| Recalled for |
COMMUNICATION |
|
|
| Description |
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf |
| Consequences |
An inaccurate vehicle location may delay emergency responders, increasing the risk of injury. |
| Corrective action |
MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008. |
| Notes |
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov. |
| See also |
2016 MERCEDES GL350 Recall for AIR BAGS, FRONTAL
2016 MERCEDES GL350 Recall for AIR BAGS, SENSOR, OCCUPANT CLASSIFICATION
2016 MERCEDES GL350 Recall for STEERING, ELECTRIC POWER ASSIST SYSTEM
2016 MERCEDES GL350 Recall for SUSPENSION, FRONT
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