Auto Recalls for Consumers

2011 MERCURY MARINER Recall - Campaign #14V284000

 
Auto Recalls For Consumers

2011 MERCURY MARINER RECALL - #14V284000

RECALL FOR STEERING : ELECTRIC POWER ASSIST SYSTEM

Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford Escape and Mercury Mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the Electric Power Steering (EPS) assist.

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Information provided by the National Highway Traffic Safety Administration.
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Recall Details
Vehicle 2011 MERCURY MARINER
Manufacturer Ford Motor Company
Manufactured between 8/18/2006 - 9/11/2010
Recalled on 5/29/2014
Influenced by Ford Motor Company
Owners Notified on 7/18/2014
# Affected 740,878
Recalled for STEERING:ELECTRIC POWER ASSIST SYSTEM
 
Description Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford Escape and Mercury Mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the Electric Power Steering (EPS) assist.
Consequences If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.
Corrective action Ford will notify owners, and dealers will update the software for the power steering control module (PSCM) and the instrument cluster module, free of charge. If a vehicle shows a history of a loss of the torque sensor signal or fault codes relating to the PSCM when the vehicle is brought in for the recall remedy, the affected components will be replaced, free of charge. The recall began on July 18, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S05.
Notes Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
See also 2011 MERCURY MARINER Recall for FUEL SYSTEM, GASOLINE, DELIVERY, FUEL PUMP
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Just because a car has been recalled does not mean it is not a reliable car. Millions of cars get recalled every year. Recalls often involve problems that are rare but could cause a serious problem if they occur. So the risk to any given driver is often remote, even though there may be a few high-profile incidents traced to the problem.

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