Vehicle & Related Complaints
Updated: - Consumer Automotive Complaints – All safety-related defect complaints received by NHTSA since January 1, 1995. Find your vehicle below and see what complaints have been previously filed with the NHTSA. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2016 FORD F-150- Houston, TX
Erratic shifting, sudden down shifts while at highway speed, and transmission suddenly stuck in 3 or 5th gear, ford currently has customer satisfaction program 26n04 covering certain 2015-2017 ford f150 trucks but specifies only certain codes to flag the need to fix the problem by changing the molded lead frame which is the defective part. Unfortunately my truck is not tripping those codes but it is showing codes p0715,p0717,p0720 that all call for the molded lead frame to be changed. The problem is codes, p0720,0722, where covered in previous recall 24S37, for f150 tucks made in 2014 with the exact same transmission and molded lead frame. So my problem is why in the previous recall where these codes acceptable and all of the sudden now there not
Source: NHTSA WEB SITE -
2026 KIA SORENTO HYBRID- Stone Park, IL
Subject: Safety Complaint – Intermittent Infotainment Screen and Backup Camera Failure – 2026 Kia Sorento Hybrid I am experiencing an ongoing issue with my 2026 Kia Sorento Hybrid X-Line SX Prestige AWD. Almost every time I start my vehicle, the entire right-hand infotainment display remains completely black for approximately five minutes before suddenly turning on and functioning normally. During this time, the audio system continues playing music, and the instrument cluster, including the speedometer and gauges, functions normally. However, the infotainment screen remains completely black, even when the vehicle is shifted into Reverse. As a result, I have no access to the rearview camera display. This has created a serious safety concern. On one occasion, I nearly backed into another vehicle because I could not see it behind me. Fortunately, my vehicle's automatic emergency braking system activated and prevented a collision. This issue now occurs almost daily and is not an isolated incident. I am concerned that the malfunction could eventually result in a collision, particularly if the automatic braking system fails to intervene. I am requesting that Kia investigate this recurring defect, determine whether other vehicles are affected, and provide a permanent repair under warranty. Given that the malfunction disables an important safety feature, I believe this issue deserves immediate attention.
Source: NHTSA WEB SITE -
2017 NISSAN ALTIMA- Albuquerque, NM
2017 Nissan Altima purchased used from large used dealer chain location in Albuquerque, NM on 11/24/25. At delivery, salesman demonstrated driver seat moved up/down and stated it just needed a bolt/belt. Co-signer who was present witnessed. Component failed: Driver seat front mounting bolt missing — seat not secured to floor, moves up/down and wobbles side to side. Vehicle was sold with this defect present at delivery. Safety risk: In crash or hard braking, unsecured driver seat can shift, ejection risk, loss of control, seatbelt and airbag will not protect correctly. Driver and any passenger at risk. Elderly co-signer also at risk as passenger. Reproduced/confirmed: Yes. Dealer had vehicle 10/09-10/12/26 for service, did not repair seat, attempted to charge $5,000 for transmission codes P0965 and P0776 limp mode. Vehicle returned 11:05 AM 10/12/26 by tow driver still with same defect. Video taken night of 10/12/26 shows seat still wobbling same as delivery 11 months earlier. Mother-in-law thought it was fixed at 3:19 AM same day, video proves it was not. Inspected by: Dealer service department, independent quick lube shop, tow driver. Warning lamps: Transmission limp mode, check engine light for P0965/P0776 — seat has no warning lamp. Vehicle available for inspection upon request — currently at home address on file, not driven due to safety.
Source: NHTSA WEB SITE -
2023 GMC SIERRA 1500- Princeton, TX
While driving at highway speeds the upper front grill part of my gmc sierra truck simply flew off. It went airborne and flew behind me causing traffic directly behind me to swerve out of the way into other traffic lanes to avoid missing the grill piece from hitting them. There was no indication of the part being loose or rattling or any warning. It simply just flew off. This could have easily caused an accident or flew into my windshield and cracked it as well. This needs to be investigated. This is a common gmc sierra 2022+ body style issue as I have heard from other owners experienced the same thing.
Source: NHTSA WEB SITE -
2021 HONDA PILOT- Villa Park, IL
This complaint is being filed regarding a FAILED REMEDY for NHTSA Safety Recall 23V-431 (Honda Campaign ZEM) on my 2021 Honda Pilot Touring. Although the vehicle history shows that the recall repair for the MOST fiber-optic wire harness was previously performed, the authorized remedy has completely failed to fix the safety defect. The central infotainment dashboard screen regularly displays a "Network Connection Lost" error message before freezing or shutting down entirely. This failure causes an immediate, total, and unpredictable loss of the backup camera display while the vehicle is in operation. Because the backup camera is a federally mandated safety feature, its random failure creates an active safety risk for myself, my passengers, and pedestrians during reversing maneuvers. Honda customer service has refused to provide further diagnostic or repair assistance because the recall is already marked as "completed" in their database. However, the safety hazard remains active and unresolved. I request that the NHTSA investigate this failed remedy and compel Honda to provide an effective, lasting repair for this defective system.
Source: NHTSA WEB SITE -
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2019 TOYOTA HIGHLANDER- Huntingtown, MD
Transmission had problems with shifting gears - can hear a banging noise while shifting gears. Reported to dealer and they indicated diagnostics report showed purge valve issues. Nothing showing transmission errors. 9/20/26 significant transmission Issues occurring with eco mode turning on and off problems with shifting and no power with RPM up to 5 let off gas pedal and eco shift then transmission accelerated. Problem repeated for 40 miles on Interstate 95 with family and animals. Engine lights finally come on stating AWD error traction control On and off visit dealer an 1/8 mile from Haley Toyota Richmond VA - $280 diagnostics show transmission failure, needs to be replaced for $12000 at 87K miles warranty expired no assistance offered and "0" transmissions available throughout the United States- - $470 out of pocket tow truck to get it to a local transmission shop in Waldorf MD 25 miles from home. Definitely a safety issue when there is no acceleration on a major highway and now error codes to indicate there is a major transmission problem!
Source: NHTSA WEB SITE -
2019 DODGE GRAND CARAVAN- Philadelphia, PA
About a month ago had an issue where the battery was drained completely. Couldn't unlock the van with the FOB, had to use the physical key to unlock the door. Was able to jump the battery and i started right up. Assumed that a over-head light was left on. Confirmed the battery was holding a charge, no issues with alternator. Had the same battery drain a couple of days later. Jumped the van again. Remove any devices from all the power outlets. The battery issue went away. 2 weeks ago noticed that the instrument cluster console appeared to be frozen. I tried to change the settings to view the trip counter. Turns out that none of the steering wheel buttons were working, except for the Cruise Contorl. The steering wheel horn is not working either. However the horn beeps when I use the FOB to lock the van. As it was at night time, noticed that the over-head interior lights are not working either. The lights in the doors are working. The vanity mirror lights are working. Checked the owners manual and online look-ups, found that the M20 fuse is responsible the following items (which are not working) - Instrument Cluster Interior Light, Switch Bank, Steering Column Module, Switch Steering Wheel Pulled the fuse and found that it was blown. With the van not running, replaced the fuse. And it blew immediately. Based on online searches, and some troubleshooting to help try and narrow the issue, it appears that the problem is the clockspring in the steering wheel. Based on information it appears to be known issue. I called the dealer to see what the cost was to diagnose and replace. i'm looking at over 1K for parts and labor to replace the clockspring. My previous mini-van, which was a 2015 dodge caravan with 180K had no issues with the clockspring. This van is 4 years newer and half the miles.
Source: NHTSA WEB SITE -
2018 KIA SOUL- Marietta, SC
I am reporting excessive engine oil consumption in my 2018 Kia Soul, VIN [XXX], with over 150,000 miles. The engine consumes approximately 1-2 quarts of oil every 1,000 miles. There are no visible external oil leaks, and the vehicle does not produce visible exhaust smoke. I am concerned that this excessive oil consumption may indicate an internal engine defect and could lead to engine damage or sudden engine failure if the oil level becomes too low . Having to add oil so frequently creates an ongoing risk that the engine could become dangerously low on oil between checks, potentially resulting in engine failure while driving and creating a safety hazard for the driver and other motorists. I contacted Kia America to report the problem and request assistance with diagnosis and engine repair or replacement. Kia reviewed my VIN and stated in writing that there are no applicable oil-consumption recalls, service campaigns, or warranty extensions for my vehicle. Kia also denied my request for goodwill assistance. I am concerned that this problem may affect other Kia Soul owners and believe it warrants further investigation. I am submitting this complaint so that NHTSA can document the excessive oil consumption and determine whether further investigation is warranted INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Source: NHTSA WEB SITE -
2024 VOLKSWAGEN ATLAS- Harris, MN
I purchased my 2024 Volkswagen Atlas new on January 25, 2025. Since purchase, the infotainment/touchscreen system has repeatedly failed, sometimes while driving. The screen becomes completely black and nonfunctional, causing loss of the rearview backup camera, windshield defroster controls, and temperature adjustment functions as well as Car play issues and anything that the infotainment center handles such as the radio, auto start stop system or any warnings that may need to be seen before driving the vehicle. The system has also repeatedly shut off and restarted while driving. At times I have pulled over and restarted the vehicle to attempt to restore operation, but this does not consistently work. The screen is currently completely inoperative, and I cannot activate the windshield defroster, backup camera or change the temperature. The vehicle has been taken to Volkswagen of Inver Grove Heights multiple times for related problems, including visits during 2025 and 2026. The failures continue despite attempted repairs. I am concerned about the risk of impaired visibility when windshield defrosting is unavailable and the loss of the rearview camera when reversing. I have video documentation of the recurring malfunctions.
Source: NHTSA WEB SITE -
2021 FORD BRONCO SPORT- Jasper, AR
Vehicle had rough idle. Loss power. Loss engine coolant and oil and started pouring large amounts of white smoke from exhaust.
Source: NHTSA WEB SITE