2002 FORD EXPLORER RECALL - #04V442000
RECALL FOR STRUCTURE : BODY : HATCHBACK/LIFTGATE : HINGE AND ATTACHMENTS
ON CERTAIN SPORT UTILITY VEHICLES, THE LIFTGATE GLASS STRUT MAY BECOME DISENGAGED OR THE HINGE MAY FRACTURE ALLOWING THE GLASS TO FALL AND POSSIBLY BREAK.
Information provided by the
National Highway Traffic Safety Administration.
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Recall Details
| Vehicle |
2002 FORD EXPLORER |
|
| Manufacturer |
FORD MOTOR COMPANY |
| Manufactured between |
8/1/2000 - 6/23/2003 |
| Recalled on |
9/15/2004 |
| Influenced by |
OFFICE OF DEFECTS INVESTIGATION |
| Owners Notified on |
9/30/2004 |
| # Affected |
955,732 |
| Recalled for |
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS |
|
|
| Description |
ON CERTAIN SPORT UTILITY VEHICLES, THE LIFTGATE GLASS STRUT MAY BECOME DISENGAGED OR THE HINGE MAY FRACTURE ALLOWING THE GLASS TO FALL AND POSSIBLY BREAK. |
| Consequences |
IF THE HINGE SHOULD FRACTURE, THERE IS A POTENTIAL FOR THE GLASS TO FALL AND ULTIMATELY BREAK AND PERSONAL INJURIES COULD OCCUR. |
| Corrective action |
DEALERS WILL HAVE THE LIFTGATE GLASS STRUT BRACKETS AND GLASS HINGES REPLACED. FOR THE VEHICLES BUILT FROM AUGUST 1, 2000 THROUGH MARCH 3, 2002, THE DEALERS WILL REPLACE THE HINGES AND LIFTGATE STRUT BRACKET. ON VEHICLES BUILT FROM MARCH 3, 2002 THROUGH JUNE 23, 2003, THE DEALERS WILL ONLY REPLACE THE HINGES. THE RECALL BEGAN ON SEPTEMBER 30, 2004. A POSTCARD WAS SENT TO OWNERS ON DECEMBER 27, 2004, ADVISING THEM THAT PARTS ARE NOW AVAILABLE. OWNERS SHOULD CONTACT FORD AT 1-800-392-3673. |
| Notes |
FORD RECALL NO. 04S20.CUSTOMERS CAN ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S AUTO SAFETY HOTLINE AT 1-888-DASH-2-DOT (1-888-327-4236). |
| See also |
2002 FORD EXPLORER Recall for TIRES, SIDEWALL
2002 FORD EXPLORER Recall for STRUCTURE
2002 FORD EXPLORER Recall for VEHICLE SPEED CONTROL
|
| Technical Service Bulletins |
Apr 08, 2019 - 160000 STRUCTURE
Some 2000 and newer Ford, Lincoln and Mercury vehicles equipped with aluminum body panels may exhibit corrosion concerns appearing as bubbled and/or peeling paint with or without accompanying white dust. Panel replacement is recommended. Fo
Apr 08, 2019 - 350000 EQUIPMENT
Some 2000 and newer Ford, Lincoln and Mercury vehicles equipped with aluminum body panels may exhibit corrosion concerns appearing as bubbled and/or peeling paint with or without accompanying white dust. Panel replacement is recommended. Fo
Apr 01, 2019 - 160000 STRUCTURE
Some 2000 and newer Ford, Lincoln and Mercury vehicles equipped with aluminum body panels may exhibit corrosion concerns appearing as bubbled and/or peeling paint with or without accompanying white dust. Panel replacement is recommended. Fo
May 20, 2009 - 106200 POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT
FORD: SOME VEHICLES MAY EXHIBIT OIL SEPARATION FROM THE INTERNAL LUBE FOUND IN THE UNITIZED CARTRIDGE SEAL. OIL SEPARATION APPEARS TO BE AND IS OFTEN MISDIAGNOSED, AS AN AXLE LUBE LEAK. *PE
May 20, 2009 - 106220 POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT:SEAL
FORD: SOME VEHICLES MAY EXHIBIT OIL SEPARATION FROM THE INTERNAL LUBE FOUND IN THE UNITIZED CARTRIDGE SEAL. OIL SEPARATION APPEARS TO BE AND IS OFTEN MISDIAGNOSED, AS AN AXLE LUBE LEAK. *PE
View all Technical Service Bulletins
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Comments
10/28/2013 - Melodie Wright
I have a 2002 Ford Explorer & I have had problems with the transmission, which the Ford Company I bought it from did replace the 3rd gear belt, but I still have problems with it. Plus the O2 sensor keeps burning up & I keep replacing it; 4 times now. The company I bought it from even changed one for me but I had to bring one in for them to do so. I was told, by a mechanic friend, that they should have known it is the catalytic converter causing the problems (I asked them several times if that was causing the problems but they told me it couldn't be - but those were the same words I heard from them when I was concerned about the transmission, to which they didn't even want to look at until I took my son [who is also a mechanic] went in with me - THAT is when they replaced the 3rd gear belt). I also have problems with the control panel that opens and shuts my sun roof, the ABS light has always popped on and off. I had an Explorer before I bought this one and it had tran
10/2/2011 - Christina
I've been a owner of Explores never experiences any issues with them -my problem all begin when- purchasing 2002 Ford explorer- I felt like Ive been dooped by Ford... I regret it each and every day...Ford Needs to repair this trucks before more lives are hurt or even killed.. . Fords failed design shouldn't come out of our pocket but theirs to correct these issues... Sorry Ford you lost another customer..
7/26/2010 - Beverly
I'd like to add that John and I have both owned several ford vehicles and we both loved the look of ford but none of them have ever been mechanically sound vehicles! We have owned five mustangs between the two of us and they have been junk! I have owned three explorers and he has a ford f-250 king ranch now and was looking at a lincoln blackwood but when we trade we will be switching to GM! Honey I always wanted an escalade anyway!!! Let's get one! Forget Ford!!!!!
7/26/2010 - John
Yeah my wife is right we have an 02 explorer and it wasn't even having problems at all until she took it to Long-Lewis for the recall parts to be replaced. Now everything is wrong with it! I'm buying her a GM part next time! She just loved explorers until this and we were going to buy Haley (our daughter) a new mustang in march 2011 for her birthday but now we are buying something else (definately not a ford product)!!!
7/26/2010 - Beverly
The recall on my 2002 explorer did more damage than good but now Ford is denying the problem and Christina who works for them says take it to a dealership for proper diagnosis which will cost whom? Me,is the answer to that question! I'm never buying another ford as long as I live I will tell every person I know to stay away from ford!!!!! They are by far the sorriest manufacturer and worst for customer complaint satisfaction I've ever seen! My dodge was recalled and the dealer fixed it with no problem and was nice when they did it! Long-Lewis of Corinth is instructed to lie to people about the speed control harness which ruined my ABS system completely the day after they installed the speed control part!!!! Ford is sorry!!!!! Go for dodge or chevy!!!!