SUBARU IS RECALLING CERTAIN MODEL YEAR 2013 BRZ VEHICLES MANUFACTURED FROM NOVEMBER 25

Jun 05, 2012 — Recall Campaign #12V254000

SUBARU IS RECALLING CERTAIN MODEL YEAR 2013 BRZ VEHICLES MANUFACTURED FROM NOVEMBER 25, 2011, THROUGH MAY 25, 2012. THE OWNER?S MANUAL CONTAINS AN INACCURATE DESCRIPTION OF THE ACTUAL OPERATION OF THE FRONT PASSENGER OCCUPANT CLASSIFICATION SYSTEM. OTHER PORTIONS OF THE OWNER?S MANUAL, DESCRIBING THE AIR BAG SYSTEM, REQUIRE CLARIFICATION. AS SUCH, THESE VEHICLES FAIL TO COMPLY WITH FEDERAL MOTOR VEHICLE SAFETY STANDARD (FMVSS) NO. 208, ?OCCUPANT CRASH PROTECTION.?

The recall was influenced by the manufacturer with about 1,886 units affected.

See recall notice

NHTSA Safety Recall Notice

12V254000

Manufacturer:	Subaru of America, Inc.
Recall date:	June 05, 2012
NHTSA Campaign #:	12V254000
Units affected:	1,886

Description:: SUBARU IS RECALLING CERTAIN MODEL YEAR 2013 BRZ VEHICLES MANUFACTURED FROM NOVEMBER 25, 2011, THROUGH MAY 25, 2012. THE OWNER?S MANUAL CONTAINS AN INACCURATE DESCRIPTION OF THE ACTUAL OPERATION OF THE FRONT PASSENGER OCCUPANT CLASSIFICATION SYSTEM. OTHER PORTIONS OF THE OWNER?S MANUAL, DESCRIBING THE AIR BAG SYSTEM, REQUIRE CLARIFICATION. AS SUCH, THESE VEHICLES FAIL TO COMPLY WITH FEDERAL MOTOR VEHICLE SAFETY STANDARD (FMVSS) NO. 208, ?OCCUPANT CRASH PROTECTION.?
Consequeces:: MISINFORMATION COULD LEAD TO AN INCREASED RISK OF INJURY TO FRONT SEAT OCCUPANTS DURING CERTAIN CRASH CONDITIONS.
Corrective action:: SUBARU WILL NOTIFY OWNERS, AND WILL MAIL CORRECTED OWNER?S MANUALS, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JUNE 19, 2012. OWNERS MAY CONTACT SUBARU AT 1-800-782-2783.
Notes:: SUBARU'S RECALL CAMPAIGN NUMBER IS WQB-38.CUSTOMERS MAY CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S VEHICLE SAFETY HOTLINE AT 1-888-327-4236 (TTY: 1-800-424-9153); OR GO TO HTTP://WWW.SAFERCAR.GOV.

Affects the following:

2013 SUBARU BRZ

2013 SUBARU BRZ Complaints
Hello, My name is [XXX] and I have a Subaru BRZ 2013 which harbors a valve spring recall (NHTSA Campaign ID 18V-772, Subaru Recall WTY-84). In seeking help to repair this, I had a customer experience that can be viewed as neglectful, deceitful and malicious in nature. Dealership Recall Refusals I called into two different dealerships to get this recall taken care of under the policies and procedures set forth by the NHTSA and at Subaru’s direction (notice). One dealership, Lancaster County Motors Subaru of Lancaster, immediately declined the recall and Subaru Advocacy suggested I take it elsewhere, violating several safety mandates and franchise agreements set forth by Subaru. Steve Moyer Subaru Subsequently, I called Steve Moyer Subaru dealership in Leesport and was told that they could facilitate the fixing of my recall which was (initially) a sigh of relief based on my previous experiences. They scheduled me for the recall and instructed me to bring my car in on XXX asked to take it in as soon as possible due to the nature of this recall (XXX) and the agreed. They gave me a loaner vehicle and took it in to perform the recall. I signed for the loaner and gave them all applicable information. Escalation Shortly after submission of the vehicle (per Tanner Mohn), I was told that instead of working on the recall, they would like to ask for a new engine on behalf of Subaru (this is given the complex nature of the recall and resulting damage). Please note that I did not suggest this however, Tanner Mohn was vehement on moving forward in this manner. The following week, I got a call from Subaru Advocacy (entity) who apologized for the issues and hold up. Additionally, they stated that they would contact Steve Moyer Motor Subaru to see what the following steps were. Next, I received a text stating that they “examined” my vehicle and an advisor would be contacting me. I then received a call from Tanner Mohn stating Subaru declined a new engine. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U;