Entegra Coach is recalling certain 2019 Vision and Emblem motorhomes

May 04, 2018 — Recall Campaign #18V298000

Entegra Coach (Entegra) is recalling certain 2019 Vision and Emblem motorhomes. The windshield wiper system motor on these vehicles may fail when being operated in heavy snow or ice situations, thereby reducing driver visibility. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 104, "Windshield Wiping and Washing Systems."

The recall was influenced by the manufacturer with about 109 units affected.

See recall notice

NHTSA Safety Recall Notice

18V298000

Manufacturer:	Jayco, Inc.
Recall date:	May 04, 2018
NHTSA Campaign #:	18V298000
Units affected:	109

Description:: Entegra Coach (Entegra) is recalling certain 2019 Vision and Emblem motorhomes. The windshield wiper system motor on these vehicles may fail when being operated in heavy snow or ice situations, thereby reducing driver visibility. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 104, "Windshield Wiping and Washing Systems."
Consequeces:: Failure of the windshield wiper system can decrease the driver's visibility, increasing the risk of a crash.
Corrective action:: Entegra will notify owners, and dealers will replace the wiper module with a new relay pack, free of charge. The recall began on June 29, 2018. Owners may contact Entegra customer service at 1-800-517-9137. Entegra's number for this recall is 9903378.
Notes:: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Affects the following:

2019 ENTEGRA VISION Complaints
MOTORHOME HAS A WINDSHIELD THAT WON'T STAY IN THE GASKET. DEALER HAD THIS UNIT IN THE SHOP AND HAD TO REINSTALL THE WINDSHIELD 4 DIFFERNT TIMES IN THE 1ST 8 MONTHS OF BEING PURCHASED BRAND NEW IN 2019. ON THE 4TH VISIT THE DEALER GO TIRED OF DEALING WITH US AND GLUED THE GASKET AND WINDSHIELD INTO THE FIBERGLASS HOLE. THESE WINDSHIELDS ARE NOT SUPPOSDED TO BE GLUED IN. WE DID DISCOVER THIS UNTIL APRIL OF 2024 WHEN THE WINDSHIELD HAD ROCK DAMAGE AND INSURANCE COMPANY HAD IT REPLACED. THE GLASS COMPANY SHOWED US HOW THE DEALER HAD INSTALLED THE GLASS WITH BLACK GLUE ALL AROUND THE GASKET. THEY DID THAT BECAUSE THERE IS A DEFINITE DEFAULT OF THE WINDOW OPENING VS THE SIZE OF THE GASKET THAT THE MANUFACTURER DESIGNED THIS UNIT WITH. SINCE THE ROCK DAMAGED REPLACED GLASS, THE GLASS COMPANY HAS HAD TO REINSTALL THE WINDSHIELD 2 MORE TIMES BECAUSE THE GASKET WON'T HOLD THE WINDSHIELDS WEIGHT AND THE WINDSHIELD KEEPS POPPING OUT IN THE TOP CORNER WHEN WE ARE DRIVING. THE GLASS COMPANY HAS NOW DEEMED IT UNSAFE TO DRIVE. WE CONTACTED THE MANUFACTURERS CUSTOMER SERVICE DEPT AND FILED A CASE WHICH THEY HAVE DENIED TO HELP US IN ANY WAY. WE AREN'T SAFE TO DRIVE IT AND SIMPLY CAN'T AFFORD TO FIX IT. THERE CUSTOMER SERVICE REP STATED THAT IT SHOULD NEVER HAD TO HAVE BEEN PUT IN AND OUT 4 TIMES BY THE SELLING DEALERSHIP, THEY SHOULD HAVE STOPPED WHEN IT CAME BACK IN FOR THE 2ND TIME AND SHOULD HAVE FILED A CASE WITH THE WARRANTY DEPT AT THE MANUFACTURER AND THEY SHOULD HAVE HANDLED IT BACK THEN. HOWEVER THE DEALERSHIP WAS ENJOYING GETTING PAID UNDER THE WARRANTY CLAIMS MONEY FROM THE MANUFACTURER AND THEN GLUED IT TO GET US OUT OF THEIR HAIR. THE GLUING OF THE WINDSHIELD AND GASKET ELIMINATES THE ABILITY FOR THE WINDSHIELD TO FLOAT AND WHEN GLUED CREATES STRESS ON THE FIBERGLASS AND IT FRACTURES, WHICH HAS HAPPENED. AND THE MANUFACTURE WON'T STAND BEHIND THEIR DEALERSHIP SCREWING UP THE INITIAL REPAIRS AND THE DAMAGE IT HAS CAUSED.;