Subaru of America, Inc. is recalling certain 2018 Subaru Legacy and Outback vehicles

Nov 01, 2018 — Recall Campaign #18V773000

Subaru of America, Inc. (Subaru) is recalling certain 2018 Subaru Legacy and Outback vehicles. Due to a software error, the low fuel warning light may not illuminate at the intended remaining fuel level and the miles-to-empty display may incorrectly indicate a positive number despite the tank being empty.

The recall was influenced by the manufacturer with about 228,648 units affected.

See recall notice

NHTSA Safety Recall Notice

18V773000

Manufacturer:	Subaru of America, Inc.
Recall date:	November 01, 2018
NHTSA Campaign #:	18V773000
Units affected:	228,648

Description:: Subaru of America, Inc. (Subaru) is recalling certain 2018 Subaru Legacy and Outback vehicles. Due to a software error, the low fuel warning light may not illuminate at the intended remaining fuel level and the miles-to-empty display may incorrectly indicate a positive number despite the tank being empty.
Consequeces:: The inaccurate fuel display may cause a driver to unexpectedly run out of fuel and the vehicle to stall, increasing the risk of a crash.
Corrective action:: Subaru will notify owners, and dealers will reprogram the combination meter software, free of charge. The recall began February 20, 2019. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WTW-82.
Notes:: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Affects the following:

2018 SUBARU LEGACY Complaints
Following an engine-out service at an authorized dealer (Bill Kolb Jr. Subaru), a primary powertrain mounting bolt was left unthreaded by approximately 1 inch, creating an undetected 8,000-mile safety hazard that resulted in extensive drivetrain and suspension component failures. Subsequently, during a diagnostic inspection at another authorized dealer (All American Subaru), heavy rusted metal pliers and loose cowl trim panels were abandoned unsecured inside the wiper cowl tray beneath the windshield, posing a severe roadway projectile and steering/wiper obstruction hazard.;
2018 SUBARU OUTBACK Complaints
I am reporting a safety defect involving the infotainment touchscreen in my 2018 Subaru Outback). The touchscreen has developed visible "bubbles" under the screen lamination, with lines and bubbling appearing beneath the surface of the display. As the weather got warmer, the issue worsened, and the screen constantly registers false touch inputs (“ghost touches”) without any physical contact. While driving, the infotainment system repeatedly activates buttons and menus on its own. The vehicle will unexpectedly: - Change radio stations - Rapidly cycle through menus and settings - Trigger Bluetooth phone functions - Attempt to call contacts from my phone when connected via Bluetooth This creates a significant driver distraction and safety hazard. The screen behavior is unpredictable and often continuous while driving, forcing me to repeatedly look away from the road to determine what the system is doing. The issue is especially concerning because the system can initiate phone calls or rapidly switch screens while the vehicle is in motion, making it difficult to safely operate the vehicle without distraction. Based on online research, this appears to be a widespread issue affecting multiple Subaru vehicles with similar infotainment systems, suggesting a possible design or manufacturing defect rather than isolated wear and tear. I believe this defect presents an unreasonable safety risk because it creates repeated and unavoidable distractions for the driver while the vehicle is in operation. This is my fist Subaru, I cannot believe how many times I have heard that this is a "common issue" and yet Subaru will not admit fault. This is a worse distraction than texting and driving and should be approached with the same respect when it comes to safety.;