Keystone RV Company is recalling certain 2019 Alpine and High Country Montana recreational

Feb 26, 2019 — Recall Campaign #19V129000

Keystone RV Company (Keystone) is recalling certain 2019 Alpine and High Country Montana recreational trailers and 2018-2019 Avalanche and Montana recreational trailers equipped with cargo trays. The rivets that secure the stop bracket to the cargo tray may shear allowing the cargo tray to detach.

The recall was influenced by the manufacturer with about 1,535 units affected.

See recall notice

NHTSA Safety Recall Notice

19V129000

Manufacturer:	Keystone RV Company
Recall date:	February 26, 2019
NHTSA Campaign #:	19V129000
Units affected:	1,535

Description:: Keystone RV Company (Keystone) is recalling certain 2019 Alpine and High Country Montana recreational trailers and 2018-2019 Avalanche and Montana recreational trailers equipped with cargo trays. The rivets that secure the stop bracket to the cargo tray may shear allowing the cargo tray to detach.
Consequeces:: If the cargo tray detaches, the tray may hit someone, increasing the risk of injury.
Corrective action:: Keystone RV has notified owners, and dealers will replace the affected fasteners, free of charge. The recall began March 26, 2019. Owners may contact Keystone RV's customer service at 1-866-425-4369. Keystone RV's number for this recall is 19-347.
Notes:: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Affects the following:

2019 KEYSTONE ALPINE Complaints
TL* THE CONTACT OWNS A 2019 KEYSTONE ALPINE. THE CONTACT STATED WHILE DRIVING AT AN UNKNOWN SPEED, TWO LEVELING JACKS STARTED DESCENDING FROM THE TRAILER PREVENTING THE TRAILER FROM MOVING. THE CONTACT PULLED OVER TO THE SHOULDER BUT COULD NOT GET THE JACKS TO RETRACT AND STAY IN PLACE. THE TRAILER WAS TOWED TO THE CONTACT'S DESTINATION. THE MANUFACTURER DISPATCHED A MOBILE SERVICE TECHNICIAN WITH REPLACEMENT JACKS BUT THE REMEDY FAILED. THE CONTACT THEN DISCONNECTED THE HYDRAULICS TO THE LEVELING JACKS AND WAS ABLE TO CONTINUE TO DRIVE AFTER TWO WEEKS OF ATTEMPTING TO REMEDY THE FAILURE. THE CONTACT SCHEDULED AN APPOINTMENT WITH THE DEALER CAMPING WORLD OF SPARTANBURG (114 BEST DR, SPARTANBURG, SC 29303, (866) 955-8753) FOR JANUARY 2019. THE MANUFACTURER HAS REIMBURSED THE CONTACT FOR EXPENSES BUT COULD NOT OFFER ANY FURTHER ASSISTANCE UNTIL THE FAILURE HAS BEEN DIAGNOSED BY THE DEALER. THE FAILURE MILEAGE WAS 100 MILES.;
2019 KEYSTONE MONTANA Complaints
The contact owns a 2019 Keystone Montana. The contact stated while the RV was parked, the contact noticed that the side wall of the RV was bulging out. The contact stated that according to the Technical Service Bulletins Numbers: KSB210218 (inspection) and KSB180328V2 (Repairs), the failure was well known. The RV was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure, and a case was filed. The contact was informed that the hitch that was used was unapproved. Additionally, the contact was informed that he was not the original owner of the RV. No further information was available.;
2019 KEYSTONE MONTANA HIGH COUNTRY Complaints
OUR BRAND NEW, $84,000, 2019 KEYSTONE RV MONTANA HIGH COUNTRY 373RD, THAT WE BOUGHT ON 05-30-2019, WAS NOT BUILT TO APPLICABLE CODES AND STANDARDS, NOR PROTECTED AGAINST FIRE AND VEHICLE DAMAGE, AND IS IN VIOLATION OF THE NHTSA AND DOT'S HIGHWAY SAFETY STANDARDS. IT IS A COMPLETE HAZARD! WE CONTACTED GANDER RV OF STATESVILLE, TOOK IT TO THEM ON 02-18-2020, AND WAS TOLD IT WOULD BE COMPLETE ON 02-28-2020. IT WAS THERE FROM 02-18-2020 UNTIL 05-06-2020 THE FIRST TIME, THEN 05-06-2020 UNTIL 05-22-2020 THE LAST, WHICH IS 95 DAYS. THEY ONLY FIXED 8 OF THE 33 PROBLEMS, THE MOST SERIOUS STILL NOT FIXED! WE TOOK THE RV HOME AND JUST AS I THOUGHT, MY TRUCK STARTED SHAKING AND VIBRATING TREMENDOUSLY, JUST LIKE BEFORE. I HAVE REPEATEDLY SAID THAT IT'S EITHER THE BRAKES OR THE HITCH, BUT MY TRUCK SHAKES TREMENDOUSLY, WITH OR WITHOUT THE BRAKES BEING APPLIED AND AT ANY SPEED! THE ENTRY DOOR IS LITERALLY FALLING APART. WE HAVE LEAKS ON ALL SLIDES, AS WELL AS THE SKYLIGHT, AND BOTH WINDOWS ON THE REAR SLIDES, WHEN IT RAINS. THE DRIVER'S SIDE REAR SLIDE IS ACTUALLY COMING APART FORM WHERE IT HAS BEEN LEAKING. WE ALSO FOUND ABOUT 10 OR SO SCREWS AND/OR STAPLES THAT WERE EITHER NOT INSTALLED CORRECTLY AND/OR ARE 'WORKING THEIR WAY UP', THAT HAVE ALMOST COMPLETELY BROKEN THROUGH THE RUBBER ROOF MEMBRANE. WE ALSO HAD A VERY SCARY MOMENT, DRIVING DOWN THE BUSY INTERSTATE, WHEN THE DRIVER'S SIDE METAL SKIRTING SUPPORT PIECE, WHICH WAS LOOSE AND WAS ONE OF THE 33 PROBLEMS, CUT THROUGH THE DRIVER'S SIDE REAR TIRE, WHICH CAUSED THE TIRE TO EXPLODE, BARELY ESCAPING A MAJOR AUTOMOBILE ACCIDENT. ON 01-03-2021, I NOTICED WATER COMING DOWN FROM UNDERNEATH THE UNDERBELLY AND, OF COURSE, IT'S STILL THE BLACK TANK LEAKING. I ALSO FOUND WATER LINES AND ELECTRICAL WIRES, THAT ARE RUNNING THROUGH, RUBBING UP AGAINST, THE METAL FLOOR JOIST. ONE OF THEM WAS THE MAIN WIRE THAT FEEDS POWER TO THE ENTIRE RV!*DT*DT*DT;