Mercedes-Benz USA, LLC. is recalling certain 2013-2017 vehicles due to a software fault that

Nov 01, 2019 — Recall Campaign #19V787000

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf

The recall was influenced by the manufacturer with about 24,226 units affected.

See recall notice

NHTSA Safety Recall Notice

19V787000

Manufacturer:	Mercedes-Benz USA, LLC
Recall date:	November 01, 2019
NHTSA Campaign #:	19V787000
Units affected:	24,226

Description:: Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf
Consequeces:: An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
Corrective action:: MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.
Notes:: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Affects the following:

2014 MERCEDES-BENZ CLS63 Complaints
the car started showing a low coolant message around 2017 about twice a year. I felt it was too often the message would come up. I would too off coolant each time to address it without seeing any leaks ever under the car. then 2018 thru 2019 the message would appear about 3 or 4.times per year. had it checked by Mercedes service and they advised nothing was leaking from the car and found no codes indicating urgency in repair to address. my car started failing to turnover after cranking and in July 2021 it failed to turnover at all ever again. took it to the factory sego r dealer and they examined the car for repair from 7/2021 to 12/2021 when they gave it back to me. after getting me to authorize $8,000 in repair cost to get it to turnover, and must needless repair, they advised it needs a new engine. it don't take $8,000 in repair to tell someone their cats needs a new engine. So that was unfortunate. furthermore the nhtsa issued a memo stating the coolant leaks into the engine oil compartment as a known issue until production date 12/2013. my cars production date was 10/2013. the dealer failed to include addressing the known issues stated in the memo 7/2021 to address the timing case and the cylinder case if the coolant system would not pressurize, which my car did not and the known issue that was overlooked in both identifying and repairing per the memo were ignored and I was asked to pay $8,000 in December 2021 to get the car back and be told it needs a new engine, despite the facts listed in the public memo that should have been addressed and there is no work that was performed to these components on my car and no me tiin of the potential hazard the coolant leaking into the engine creates such as an additional failure of the engine temperature sensor that disguises and overheated engine as cooler due to the mixed coolant intake the chamber that ultimately caused my engine to fail and bring a 130,000 caf new to 2000 dollars for parts.;
2014 MERCEDES-BENZ ML550 Complaints
I purchased a new vehicle from the dealer in 2014 in 2019 the wood grain trim cracked. I had this replaced by the dealer in 2019. Now again, in 2024, the same issue the wood grain has cracked. This should not be happening every few years.;
2015 MERCEDES BENZ B-CLASS ELECTRIC Complaints
MERCEDES DEALER NOTES : 07/19/2022 CLIENT STATES STEERING IS STIFF. STARTED ABOUT 1 TO 2 MONTHS AGO AND WOULD SHOW UP ONCE AND AWHILE. WHEN IT WOULD ACT UP WOULD NOT DRIVE IT AND IT WOULD LOCK THE STEERING . THIS HAPPENED MULTIPLE TIMES, WITH ACCIDENT HAZARD. WE DID THE BELOW WORK. ELECTRIC POWER STEERING RACK FAULTY REPLACE COMPLETE ELECTRIC POWER STEERING RACK. WHICH COST US OVER $3000. NOW WE HAVE SIMILIAR PROBLEM STEERING IS TIGHT AGAIN, MAKING FLAPPING NOISE, DEALER RECOMMENDED REPLACEMENT OF POWER STEERING RACK, GEAR BOX 07/02/24 , MERCEDES HAS RECALL ON MANY MODELS DURING YEAR 2015-2018 FOR electric power steering systems, Mercedes says the cars use electric power steering systems that May have soldered contacts that weren't soldered correctly inside the control units. The bad contacts can cause a sudden loss of power steering while driving, causing serious problems if driving around a curve or at slow speeds.;
2015 MERCEDES-BENZ AMG E63S Complaints
What component or system failed or malfunctioned, and is it available for inspection upon request? -- sure -- the hard brake line popped open when I used the stop-hold function at a stop light, twice... How was your safety or the safety of others put at risk? - brakes had to be pumped the (short - close) drive home Has the problem been reproduced or confirmed by a dealer or independent service center? -- independent service Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? -- no Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? -- not prior to the failure, right when it popped was when i got the "check your low brake fluid" msg;