Volkswagen Group of America, Inc. is recalling certain 2019-2020 Audi A6 vehicles equipped

Mar 19, 2020 — Recall Campaign #20V153000

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019-2020 Audi A6 vehicles equipped with mild-hybrid technology and 2.0TFSI engines. Moisture may enter the starter generator and cause an electrical short circuit.

The recall was influenced by the manufacturer with about 5,471 units affected.

See recall notice

NHTSA Safety Recall Notice

20V153000

Manufacturer:	Volkswagen Group of America, Inc.
Recall date:	March 19, 2020
NHTSA Campaign #:	20V153000
Units affected:	5,471

Description:: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019-2020 Audi A6 vehicles equipped with mild-hybrid technology and 2.0TFSI engines. Moisture may enter the starter generator and cause an electrical short circuit.
Consequeces:: A short circuit in the starter generator increases the risk of a fire.
Corrective action:: Volkswagen will notify owners, and dealers will replace the starter generator, free of charge. The recall began by May 22, 2020. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 27H2.
Notes:: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Affects the following:

2019-2020 AUDI A6

2020 AUDI A6 Complaints
The electronic/central door locking system on my 2020 Audi A6 malfunctioned. The vehicle and affected components are available for inspection upon request. The vehicle was running with my two young children secured in car seats in the rear seats. I briefly exited and closed the driver's door. When I attempted to re-enter, the vehicle was locked and I was unable to gain access for approximately 10 minutes. My key fob was in my pocket but the proximity/keyless entry system failed, and repeated attempts with both my primary and spare key fobs failed to unlock the vehicle. My children were too young to operate the locks or release themselves from their car seats. I was preparing to break a window when the driver's door suddenly began functioning normally again after approximately 10 minutes. This created a serious safety risk because I could not access my young children in the vehicle during the malfunction. An authorized Audi dealer subsequently inspected the vehicle and diagnosed faults in both rear door latch units and recommended replacement. Audi of America has also been notified of the incident and dealer findings. The dealership quoted me a 2600$ repair for both door latches and refused to provide any assistance despite the obvious safety risk of this defect. the vehicle is almost exactly 5 years form purchase date with approximately 46k miles Prior to this incident, the vehicle had displayed "Central locking malfunction" and child-lock related warnings. The front passenger door latch mechanism was also replaced by Audi under warranty in July 2024 following a previous locking-system concern. This vehicle has now experienced locking-system problems involving multiple doors. I am concerned this intermittent failure could recur and again prevent access to vehicle occupants. Copies of dealership inspections/repairs can be provided on request;