Keystone RV Company is recalling certain 2020-2021 Cougar travel trailers

May 26, 2020 — Recall Campaign #20V302000

Keystone RV Company (Keystone) is recalling certain 2020-2021 Cougar travel trailers, model 24RDS, equipped with a Furrion range cook top. The interior range cooktop is installed in a cabinet that may not be entirely sealed from the furnace cavity. As a result, during furnace operation, the interior range cooktop burner flame may invert.

The recall was influenced by the manufacturer with about 192 units affected.

See recall notice

NHTSA Safety Recall Notice

20V302000

Manufacturer:	Keystone RV Company
Recall date:	May 26, 2020
NHTSA Campaign #:	20V302000
Units affected:	192

Description:: Keystone RV Company (Keystone) is recalling certain 2020-2021 Cougar travel trailers, model 24RDS, equipped with a Furrion range cook top. The interior range cooktop is installed in a cabinet that may not be entirely sealed from the furnace cavity. As a result, during furnace operation, the interior range cooktop burner flame may invert.
Consequeces:: If the cooktop burner flames invert, there is an increased risk of a fire and injury.
Corrective action:: Keystone will notify owners, and dealers will inspect the interior range cooktop with the furnace running, installing a plywood panel to seal it as necessary, free of charge. This recall began July 17, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 20-377.
Notes:: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Affects the following:

2020-2021 KEYSTONE COUGAR

2021 KEYSTONE COUGAR Complaints
On XXX between 11 am to 2pm, I was driving [XXX] to [XXX], via [XXX], and at rest area [XXX], I stopped for fueling truck and getting something to eat with family. After stopping at the parking site for trailer, I noticed that the RV box on the front above the gooseneck, was touching the top of my truck trunk. I use a fifth wheel gooseneck and tow from the center of my truck/trunk bed, and we usually have about 2 inch gap between rv and truck, but at this time there was no gap, the weight of RV was on top the truck back side panels. The Lippert frame welds were broken. I have to call a 50 ton truck crane to tow RV to closest Camping World dealer at Fort Pierce. I was lucky that my 12,000 lb RV trailer did not disconnected, I could have killed my family in a hard brake, or someone in the highway if the trailer gets disconnected (the safety chains nor the emergency brake would have stop it to fall and rollover). My family (wife and kids) are psychologically affected and will not ride a truck towing and RV again, and I will not do either. I opened a claim with insurance Progressive (Claim#XXX), but they have denied any coverage saying manufacturer's defect are not covered by any policy. However they have failed to provide written report demonstrating it is defect. I opened Work Order #XXX, with the reseller, Camping World, but they have not being helpful, I left the RV at their parking lot and visit them in person to open my request for inspection and coverage, they refused to accept the RV inside their workshop, they told me I have to repair the weld first before they accept the unit. I opened claim with Lippert (trailer manufacturer), Case #XXX, they came back saying unit is not dafe to drive, and it is not a defect. On XXX called Keystone at [XXX], opened a complaint but did not get any case number, send pictures to [XXX], and they told me they are responsible. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6);