American Honda Motor Co. is recalling certain 2019-2020 Odyssey vehicles

Jul 28, 2020 — Recall Campaign #20V438000

American Honda Motor Co. (Honda) is recalling certain 2019-2020 Odyssey vehicles. Water may get into the rearview camera mounting holes and enter the camera lens and cause a distorted image, or no image at all. Additionally, if the rearview camera view mode is set to top-down view, or switched from that view to another mode in a bright environment, the image may not display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rearview Mirrors."

The recall was influenced by the manufacturer with about 212,070 units affected.

See recall notice

NHTSA Safety Recall Notice

20V438000

Manufacturer:	Honda (American Honda Motor Co.)
Recall date:	July 28, 2020
NHTSA Campaign #:	20V438000
Units affected:	212,070

Description:: American Honda Motor Co. (Honda) is recalling certain 2019-2020 Odyssey vehicles. Water may get into the rearview camera mounting holes and enter the camera lens and cause a distorted image, or no image at all. Additionally, if the rearview camera view mode is set to top-down view, or switched from that view to another mode in a bright environment, the image may not display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rearview Mirrors."
Consequeces:: A distorted or inoperative rearview camera display can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash.
Corrective action:: Honda will notify owners, and dealers will replace the rearview camera, free of charge. The recall began September 23, 2020. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is W83.
Notes:: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Affects the following:

2019-2020 HONDA ODYSSEY

2020 HONDA ODYSSEY Complaints
?I am writing to issue a formal complaint regarding gross negligence, logistics failures, and deceptive service practices surrounding mandatory recall work on my 2020 Honda Odyssey. ?1. Failure to Complete Recall Software Work After Overnight Retention On Tuesday, September 1, your service department texted stating: "the software update did not finish. We do need it overnight." We agreed to leave the vehicle. However, upon pickup, the infotainment display confirmed that the update was never completed and remains stuck at Step 5/6 (System Update 24084.7 / Front Control Box B.1.4.6). Retaining a customer's vehicle overnight under the guise of completing software work and returning it unfinished is a direct misrepresentation of labor performed. ?2. Extreme Logistics Failure and Disregard for Customer Time At 12:55 PM on Wednesday, September 2, your department texted: "Ready to go now!" My wife arrived promptly, yet your staff forced her to wait until 2:40 PM—nearly two hours later—before physically releasing the car. This gross delay caused her to miss our children’s school pickup, forcing me to leave my workplace unexpectedly to handle child transportation due to your operational incompetence. ?3. Cascading Network Faults and Critical Safety Systems Disabled Prior to service, the dashboard displayed minor Sensing suite warnings, for which your department quoted an exorbitant $250 diagnostic fee. Upon picking up the vehicle, the dashboard warning count escalated from 5 to approximately 9 active system failures. Due to the interrupted ECU software installation corrupting the CAN-BUS network, the following primary vehicle controls are now completely inoperable: ?Supplemental Restraint System (SRS / Airbag) (Newly triggered post-service) ?Vehicle Stability Assist (VSA) System ?Automatic Brake Hold System ?Electric Parking Brake (EPB) System ?Electric Power Steering (EPS) ?Hill Start Assist ?Honda Sensing Suite (Lane Departure, Collision Mitigation, Road Departure) ?Releas;