Newmar Corporation is recalling certain 2019-2020 Bay Star and Ventana

Nov 20, 2020 — Recall Campaign #20V719000

Newmar Corporation (Newmar) is recalling certain 2019-2020 Bay Star and Ventana, 2019 Ventana LE, 2020 Canyon Star, Dutch Star, Kountry Star and Super Star and 2021 Bay Star Sport motorhomes equipped with Dometic 3 burner cooking stoves. The stove's saddle valve securing bolt may be overtightened, possibly damaging the o-ring seal and causing a continuous gas leak.

The recall was influenced by the manufacturer with about 710 units affected.

See recall notice

NHTSA Safety Recall Notice

20V719000

Manufacturer:	Newmar Corporation
Recall date:	November 20, 2020
NHTSA Campaign #:	20V719000
Units affected:	710

Description:: Newmar Corporation (Newmar) is recalling certain 2019-2020 Bay Star and Ventana, 2019 Ventana LE, 2020 Canyon Star, Dutch Star, Kountry Star and Super Star and 2021 Bay Star Sport motorhomes equipped with Dometic 3 burner cooking stoves. The stove's saddle valve securing bolt may be overtightened, possibly damaging the o-ring seal and causing a continuous gas leak.
Consequeces:: A gas leak can increase the risk of a fire.
Corrective action:: Newmar will notify owners, and dealers will install a remedy kit of gaskets, washers, thread locker bolts, and two round orange labels, free of charge. The recall began January 18, 2021. Owners may contact Newmar customer service at 1-800-731-8300. Newmar's number for this recall is 20E 071.
Notes:: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Affects the following:

2020 NEWMAR BAY STAR Complaints
The contact owns a 2020 Newmar Bay Star Motorhome built on a 2019 Ford F53 chassis. The contact stated while driving at various speeds, the front windshield started moving side-to-side. The contact stated no warning light was illuminated. The contact took the motorhome to the local dealer, where it was diagnosed with needing the front of the motorhome to be repaired. The motorhome was not repaired. The contact attempted to notify the manufacturer but was unable to speak to a Representative. The failure mileage was approximately 12,000.;
2020 NEWMAR DUTCH STAR Complaints
I purchased a 2020 Newmar Dutchstar RV on [XXX] and first noticed the Tire Pressure Monitoring Sytem (TPMS) start to malfunction shortly after. The first indication of the malfunction were nuisance warnings stating tire overheat conditions, followed by constant communication warnings and multiple tires not indicating anything at all. The current state of the TPMS as of today [XXX] is it does not function at all with a constant communication error displayed on the dash panel. I received SF644A-C from DTNA in March 2022 stating the TPMS controller software required an update and some antenna modifications were required. I received FL935A-C and NHTSA #22V-379 in July 2022 stating the same information as the previous notification. I contacted my Freightliner service center, Transwest Truck Center in Fontana California (909) 770-5170 to request an appointment to have the safety recall completed. They stated they were waiting on software and parts from Freightliner. I finally got an appointment on 1-23-2023 to have the recall completed. The recall was completed the next day and when I picked up the vehicle the TPMS was still malfunctioning (same Issues) so I left the vehicle for additional repairs. I picked the vehicle up again on 1-27-2023 and the TPMS was still malfunctioning, but I could leave the vehicle for additional service due to a scheduled trip. My opinion only: The software update appears to ignore the low/high pressure and over temp warnings. Every year during annual service, I ask Transwest to look into the TPMS issue and they stated that Freightliner has not provided any additional guidance. I have called Freightliner 24/7 and they stated they are not aware of any issues. I don’t know what else I can do to get this issue resolved so I am attempting to file this claim with NHTSA. Numerous RV blogs have hundreds of comments from Freightliner owners who are experiencing the same issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6);
2020 NEWMAR KOUNTRY STAR Complaints
5 windows were replaced under the Lippert 21E-047 recall. The replacement windows were no better than the original recalled windows. One of the new replacement windows suddenly fell off the vehicle in traffic after only 4 months. The glue bond holding the window to the hinge failed. I sent pictures to Lippert showing the failed joint. Lippert refuses to have the defective replacement window repaired and shows no interest in evaluating the quality of the other replacement windows. This is a very dangerous situation as another one of the replacement windows could fall off and hit another vehicle causing severe damage and injury.;