Thor Motor Coach is recalling certain 2022 Rize, Scope

May 26, 2021 — Recall Campaign #21V396000

Thor Motor Coach (TMC) is recalling certain 2022 Rize, Scope, Sequence, and Tellaro vehicles. The Flex-190 Solar Panel junction box may short.

The recall was influenced by the manufacturer with about 53 units affected.

See recall notice

NHTSA Safety Recall Notice

21V396000

Manufacturer:	Thor Motor Coach
Recall date:	May 26, 2021
NHTSA Campaign #:	21V396000
Units affected:	53

Description:: Thor Motor Coach (TMC) is recalling certain 2022 Rize, Scope, Sequence, and Tellaro vehicles. The Flex-190 Solar Panel junction box may short.
Consequeces:: An electrical short can cause the junction box to overheat, increasing the risk of a fire.
Corrective action:: Dealers will install a new solar panel and junction box, free of charge. Owner notification letters were mailed July 22, 2021. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000226.
Notes:: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Affects the following:

2022 THOR MOTOR COACH RIZE Complaints
2021 RAM PROMASTER/ 2022 THOR RIZE 18M RECREATIONAL VEHICLE. CONSUMER WRITES IN REGARD TO VEHICLE NOT BEING LEVEL AFTER TSB REPAIRS WERE MADE. THE CONSUMER STATED EVERYTHING SLANTS FORWARD SEVERAL DEGREES DUE TO GENERAL RV JACKING UP THE REAR END OF RV TO ENSURE THE GENERATOR AND BATTERY TRAY DIDNT HANG BELOW THE REAR AXLE.;
2022 THOR MOTOR COACH SCOPE Complaints
This is a Thor Scope RV built on the Promaster 1500 platform. The incident involves the Onan gasoline powered generator, which is directly connected to the fuel tank. Next to the generator in the fuel line, there is a small white inline fuel filter connected by the fuel hose going over a nipple on the filter and reinforced by a hose clamp. In my case, the hose clamp was not installed sufficiently over the nipple (far enough back on the fuel hose that it did not completely engage the nipple), and presumably from vibration associated with the generator operation and driving, the hose fully detached from the nipple and spilled fuel in an uncontrolled manner until I smelled/noticed it coming out from under the vehicle. There was certainly sufficient fuel to have started a major fire if it had reached an ignition source. Fortunately, I was able to get under the vehicle and push the parts back together once the problem was noticed. But, this would not have been possible if there were any ignition sources nearby. Fortunately, the vehicle was parked and off when the spill occurred. Had I not been able to stop the leak, it is my understanding that 3/4 of the tank would have drained since I've been told that the intake is located at the 1/4 full level of the tank to prevent the generator from running the vehicle completely out of fuel. Photos attached show the part after I pushed the hose back on and tried to reposition the hose clamp closer to the center of the filter. This was very difficult to do while laying on the ground under the vehicle, so I didn't get it on as far as I would have preferred until I was able to get the vehicle to a place where I could elevate it and get better access.;
2022 THOR MOTOR COACH SEQUENCE Complaints
Thor Sequences RV: The roof top solar that was installed by Thor Motorcoach flew off of the RV roof while I was driving on [XXX] in downtown Columbus, Ohio. I thought something fell out of a cabinet when I heard a thud. I exited [XXX] on [XXX], and a Central Ohio Transit Authority van driver told something flew off the roof of the RV. I parked and inspected the vehicle and discovered the solar panel was missing. I drove to Mark Wahlberg Air Stream where I purchased the camper van and reported the issue. The staff in maintenance showed me two solar panels that were recalled and being replaced. I was informed several days later that the solar panels on my camper van were not recalled. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6);
2022 THOR MOTOR COACH TELLARO Complaints
The contact owns a 2022 Thor Motor Coach Tellaro built on a 2021 Ram 3500. The contact stated that while driving at an undisclosed speed, there was an abnormal thumping sound coming from the roof of the RV, prompting the contact to pull over to the shoulder of the roadway to investigate. After a visual inspection, the contact observed that the roof mounted solar panel had partially detached. Upon further investigation, the contact became aware that the solar panel had completely detached. No warning lights were illuminated. The vehicle was taken to the dealer, who declined to inspect the RV. The contact was advised to take the RV to a Thor dealer. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V759000 (Equipment), but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 28,000.;