Jayco, Inc. is recalling certain 2019-2021 Entegra Anthem

Sep 29, 2021 — Recall Campaign #21V769000

Jayco, Inc. (Jayco) is recalling certain 2019-2021 Entegra Anthem, Aspire, Cornerstone, Reatta, Reatta XL, and Jayco Embark Class A motorhomes. The instrument cluster may intermittently go blank while the vehicle is in motion.

The recall was influenced by the manufacturer with about 994 units affected.

See recall notice

NHTSA Safety Recall Notice

21V769000

Manufacturer:	Jayco, Inc.
Recall date:	September 29, 2021
NHTSA Campaign #:	21V769000
Units affected:	994

Description:: Jayco, Inc. (Jayco) is recalling certain 2019-2021 Entegra Anthem, Aspire, Cornerstone, Reatta, Reatta XL, and Jayco Embark Class A motorhomes. The instrument cluster may intermittently go blank while the vehicle is in motion.
Consequeces:: A blank instrument cluster display may be missing critical information such as the vehicle's speed and warning lights, which can increase the risk of a crash.
Corrective action:: Dealers will update the control module software, and reroute and secure the duct work, free of charge. Owner notification letters were mailed October 22, 2021. Owners may contact Jayco customer service at 1-800-283-8267.
Notes:: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Affects the following:

2021 ENTEGRA ASPIRE Complaints
Failure of adhesive that holds windows to frame. Had a window come separated from frame on 7/11/24 which fell from RV on the freeway and could have put other drivers at risk from falling glass. Second window adhesive failure on 3/11/25. Caused glass to become separated from frame. Did not fall off, but was hanging on by two screws to top hinge assembly. Manufacturer has denied responsibility to include our RV with a previous recall for the same issue. Recall#21V52900 Lippert case# 5696356, Entegra Case#5695734;
2021 ENTEGRA CORNERSTONE Complaints
I HAVE OWNED BOTH A 2019 AND THE NEW 2021 ENTEGRA CORNERSTONE MOTOR HOMES. ON BOTH MOTOR HOMES, THE DIESEL EXHAUST FLUID (DEF) SENSOR HAVE FAILED IN LESS THAT 2,000 MILES. WHEN DEF SENSORS FAIL THE ENGINE CAN GO INTO DERATE WHICH IS 5 MPH IN LESS THAT A COUPLE HUNDRED MILES. THIS PROBLEM IS LEAVING MANY LARGE DIESEL ENGINE OWNED VEHICLES STRANDED, FROM MOTOR HOMES TO LARGE OVER THE ROAD TRUCKS. I HAVE CONTACTED SPARTAN MOTORS THE MANUFACTURE OF THE CHASSIS, WHICH REFERRED ME TO SHAW DEVELOPMENT, THE MANUFACTURE OF THE DEF SENSOR. SHAW DEVELOPMENT REFUSES TO TAKE CALLS OR EMAILS REQUESTING INFORMATION REGARDING THIS PROBLEM. THE DEF SENSORS WAS A REGULATION PASSED BY EPA IN 2016, STATING THE DEF CONCENTRATION BE MEASURED IN THE DEF TANKS OF VEHICLES. HOWEVER THE DEF SENSOR MANUFACTURES CANNOT SEEMS TO MANUFACTURE A PART THAT WILL WORK AND NOT PUT ENGINE INTO DERATE. SHAW DEVELOPMENT IS CURRENTLY AT THE SIXTH GENERATION OF THE DEF SENSOR WHICH ARE STILL FAILING ON BRAND NOW 2021 YEAR MOTOR HOMES. THAT IS SIX ATTEMPTS TO MAKE A PART THAT CONTINUES TO LEAVE PEOPLE ON LONG TRIPS STRANDED. WITH ALL OF THE CONTACTS I HAVE MADE REGARDING THIS PROBLEM, NOTHING IS BEING DONE EXCEPT PASSING THE BUCK. THIS LINK IS A SMALL SAMPLE OF WHAT USERS HAVE BEEN FACING WITH THIS PROBLEM. MANY POSTS LIKE THIS ARE ALL OVER THE INTERNET. HTTPS://WWW.IRV2.COM/FORUMS/F278/MORE-ON-THE-DEF-SENSORS-PER-CUMMINS-516724.HTML THE PHOTO SHOWS THE DEF UNITS THAT HAVE TO BE REPLACED AT CUMMINS DIESEL ENGINE SHOPS. THIS IS A MAJOR PROBLEM WITH ALL DIESEL ENGINES. EPA REQUIREMENTS THAT THE CHASSIS MANUFACTURES CANNOT MEET LEAVING THE OWNERS STRANDED. THE DEF SENSOR BY SHAW DEVELOPMENT BEING PURCHASED BY SPARTAN MOTORS CHASSIS, INC ARE NOW ON THE SIXTH EDITION WITH THE FAILURE RATE CONTINUING. MY REPAIR DATE WITH CUMMINS SERVICE IN FT MYERS FL WAS DEC 2, 2020 AND A NEW 2021 MODEL MOTOR HOME.*DT*JB*DT*TR;