Mercedes-Benz USA, LLC is recalling certain 2017-2022 CLA-Class

May 20, 2022 — Recall Campaign #22V365000

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.

The recall was influenced by the manufacturer with about 242,722 units affected.

See recall notice

NHTSA Safety Recall Notice

22V365000

Manufacturer:	Mercedes-Benz USA, LLC
Recall date:	May 20, 2022
NHTSA Campaign #:	22V365000
Units affected:	242,722

Description:: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Consequeces:: A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective action:: The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006.
Notes:: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Affects the following:

2017 MERCEDES-BENZ CLA250 Complaints
What component or system failed or malfunctioned, and is it available for inspection upon request? The instrument cluster display intermittently failed, either showing incorrect information or going completely blank while driving. Yes, the component is still installed in the vehicle and available for inspection upon request. How was your safety or the safety of others put at risk? When the display failed, I was unable to view critical information such as vehicle speed, warning lights, and engine performance data. This posed a significant safety risk, especially while navigating traffic. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the issue was reproduced and confirmed by a independent service center. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There were no warning lamps or error messages prior to the failure. The issue first appeared June 20, 2025 and began occurring intermittently before worsening over time.;
2019 MERCEDES-BENZ AMG GLE43 Complaints
The contact owns a 2019 Mercedes-Benz AMG GLE450. The contact stated that while driving approximately 70 MPH, there was an abnormal banging sound coming from the roof. While looking in the rear-view mirror, the contact saw a dislodged trim piece striking a vehicle behind. After stopping to inspect the vehicle the contact discovered that the plastic front roof panel trim piece had detached from the vehicle. No further info was available regarding the second vehicle. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 23V854000 (STRUCTURE). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 52,000.;
2019 MERCEDES-BENZ E 300 Complaints
As I was entering the vehicle and getting into my seat, my right ring finger became caught in the passenger-side window as it was closing. The window failed to stop or reverse upon encountering my finger, which is a critical safety function designed to prevent exactly this type of injury. Instead, the window continued to close with full force, crushing my finger and holding it trapped. The pressure was so severe that it ripped my nail and nail bed out and caused a displaced fracture.;