General Motors, LLC is recalling certain 2003-2023 Chevrolet Express Cutaway and GMC Savana Cutaway

Apr 06, 2023 — Recall Campaign #23V247000

General Motors, LLC (GM) is recalling certain 2003-2023 Chevrolet Express Cutaway and GMC Savana Cutaway incomplete vehicles equipped with wiring for an optional rear heating, ventilation, and air-conditioning (HVAC) system. When the HVAC blower motor circuit is left unused with exposed connectors and wiring, the circuit can corrode and overheat.

The recall was influenced by the manufacturer with about 150,830 units affected.

See recall notice

NHTSA Safety Recall Notice

23V247000

Manufacturer:	General Motors, LLC
Recall date:	April 06, 2023
NHTSA Campaign #:	23V247000
Units affected:	150,830

Description:: General Motors, LLC (GM) is recalling certain 2003-2023 Chevrolet Express Cutaway and GMC Savana Cutaway incomplete vehicles equipped with wiring for an optional rear heating, ventilation, and air-conditioning (HVAC) system. When the HVAC blower motor circuit is left unused with exposed connectors and wiring, the circuit can corrode and overheat.
Consequeces:: An overheated electrical circuit increases the risk of a fire.
Corrective action:: Dealers will properly seal the rear HVAC blower motor circuits at the left side B-pillar, free of charge. Owner notification letters were mailed May 2, 2023. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GMC's number for this recall is N222386050.
Notes:: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Affects the following:

2023 CHEVROLET EXPRESS CUTAWAY VAN Complaints
While driving at highway speed, the factory-installed serpentine belt on my 2023 Chevrolet Express 3500 (6.6L V8, approximately 24,000 miles, purchased new, factory-maintained per schedule) failed suddenly and without warning. The belt on this engine drives the water pump and other critical accessories, so the failure caused immediate loss of engine cooling and rapid, severe overheating while the vehicle was in motion in traffic. It also lost power steering assist, making the vehicle significantly harder to control at highway speed. The Vehicle was Brough to a stop manually to the shoulder and it was towed from the scene. The overheating caused internal engine damage, including melted plastic components in the intake tract, and the engine requires complete replacement. An independent repair shop inspected the vehicle and attributed the damage to the belt failure and resulting overheat, not to operator misuse. The vehicle has complete maintenance records. I am reporting this because a sudden serpentine belt failure at 24,000 miles on a nearly new commercial vehicle is a safety hazard: it disables engine cooling and accessory functions without warning while the vehicle is at speed, and in this case destroyed the engine. The servicing Chevrolet dealership advised me that replacement engines for this powertrain are on national backorder with roughly 4,000 units on order and only about 20 available nationwide, which suggests this failure mode and engine damage may not be isolated. The vehicle has been out of service since the incident. The dealer is attmepting to pin blame on me instead of properly fixing & addressing the situation.;