Daimler Vans USA, LLC is recalling certain 2021 Freightliner Sprinter and 2021-2023 Mercedes-Benz

Jun 26, 2023 — Recall Campaign #23V444000

Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Freightliner Sprinter and 2021-2023 Mercedes-Benz Sprinter and Metris vehicles. The fuel pump may shutdown, which can result in a loss of drive power.

The recall was influenced by the manufacturer with about 20,500 units affected.

See recall notice

NHTSA Safety Recall Notice

23V444000

Manufacturer:	Daimler Vans USA, LLC
Recall date:	June 26, 2023
NHTSA Campaign #:	23V444000
Units affected:	20,500

Description:: Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Freightliner Sprinter and 2021-2023 Mercedes-Benz Sprinter and Metris vehicles. The fuel pump may shutdown, which can result in a loss of drive power.
Consequeces:: A loss of drive power can increase the risk of a crash.
Corrective action:: Dealers will replace the fuel pump, free of charge. Owner notification letters were mailed November 1, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is 4790205.
Notes:: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Affects the following:

2022 MERCEDES-BENZ SPRINTER 1500 Complaints
The component that has failed has been the tread wearing out and as well as the 'layers' of the tire literally started to peel almost the size of a quarter. I am extremely uncomfortable to drive on the highway, knowing these tires are this early on starting to fall apart. The problem was confirmed by a dealer however neither the dealer or KUMHO wants to accept responsibility. These specific tires are meant for 6 years or 70k miles and this problem started around 29k miles. There were no warning lamps/ they have not been inspected by anyone as they claim it is not their problem, however last time I checked that is what warranties are meant for. I am displeased by the tires and will not pay for new ones knowing that these are prematurely falling apart.;
2022 MERCEDES-BENZ SPRINTER 2500 Complaints
The vehicle was involved in a collision on January 26, 2023. I am not claiming that the computer malfunction caused that collision. After the collision, while I continued operating the vehicle, problems developed with the vehicle’s computer, electronic control system, and instrument cluster. The instrument display could become dark or unavailable, and a CHECK ENGINE warning was present. This prevented reliable access to important information such as vehicle speed, warnings, and operating status. I brought the vehicle to a repair facility expecting a complete inspection and repair. An insurance inspector was expected to inspect and document the vehicle before repairs, but the inspector did not arrive after I waited for the entire day. I was told that the inspector would not be available the following days and would come only when available. Relying on the instructions I received, I left the vehicle at the repair facility. I authorized a complete repair, not an incomplete or partial repair. Nevertheless, the vehicle was only partially repaired, and the computer and instrument-cluster condition remained unresolved. A Mercedes-Benz dealer later documented a CHECK ENGINE condition and that the instrument cluster was showing dark, identified an instrument-cluster malfunction, and recommended further repair or replacement. I objected to taking back and operating a vehicle with an unresolved computer and instrument-display malfunction. I was concerned that losing access to speed, warning messages, or other critical information while driving could endanger me, my passengers, and other road users. I requested that the safety-related problem be fully diagnosed and repaired, but the vehicle was presented for return with the condition unresolved. The vehicle and its repair and diagnostic records should be obtained and examined to determine the cause of the electronic and instrument-cluster malfunction. The computer malfunction began approximately February 9-10, 2023.;
2023 MERCEDES-BENZ METRIS Complaints
The power steering randomly fails in the vehicle and works again when the vehicle is restarted. Here is the link to Mercedes's inspection: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6);