Kia America, Inc. is recalling certain 2024 EV9 vehicles

Jun 04, 2024 — Recall Campaign #24V400000

Kia America, Inc. (Kia) is recalling certain 2024 EV9 vehicles. The headliner may not adequately protect passengers from impact in a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 201, "Occupant Protection In Interior Impact."

The recall was influenced by the manufacturer with about 2,401 units affected.

See recall notice

NHTSA Safety Recall Notice

24V400000

Manufacturer:	Kia America, Inc.
Recall date:	June 04, 2024
NHTSA Campaign #:	24V400000
Units affected:	2,401

Description:: Kia America, Inc. (Kia) is recalling certain 2024 EV9 vehicles. The headliner may not adequately protect passengers from impact in a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 201, "Occupant Protection In Interior Impact."
Consequeces:: A headliner with inadequate impact protection increases the risk of injury during a crash.
Corrective action:: Dealers will replace the impact absorbing plates mounted on the headliner, free of charge. Owner notification letters were mailed July 30, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC317.
Notes:: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Affects the following:

2024 KIA EV9

2024 KIA EV9 Complaints
Beginning sometime after purchase, our 2024 Kia EV9 (VIN: [XXX]) developed a recurring failure of the multimedia display system (head unit). The screen goes completely dark after approximately 5 minutes of drive time and only restores after a full vehicle restart. This failure occurred approximately 10 to 14 times before we brought the vehicle in for service. Critically, when the multimedia screen goes dark, the rearview camera display is also rendered completely unavailable. As the rearview camera is federally mandated safety equipment under FMVSS 111, this failure left us unable to use the camera while backing up on multiple occasions, creating a serious safety hazard to pedestrians, cyclists, and other vehicles behind our car. The vehicle was dropped off at Grand Kia (Wheat Ridge, CO) on XXX for diagnosis. The service technician disassembled and reassembled the head unit and contacted Kia Techline for an action plan. We were told a replacement part was on order. As of the date of this complaint, the vehicle has been out of service for over six weeks with no confirmed repair timeline and minimal communication from the dealer or Kia America. This is our second significant warranty-related repair issue with this vehicle. We are filing this complaint to create a federal record of a safety defect involving the loss of federally mandated rearview camera functionality, and to request that NHTSA investigate whether this failure pattern exists across other 2024 Kia EV9 vehicles. Requested Action: Investigation of potential safety defect involving multimedia/head unit failure causing loss of rearview camera in 2024 Kia EV9 vehicles. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6);