Mazda North American Operations is recalling certain 2024 Mazda 3

Sep 03, 2024 — Recall Campaign #24V649000

Mazda North American Operations (Mazda) is recalling certain 2024 Mazda 3, CX-30, and 2025 CX-50 vehicles. A malfunction in the forward sensing camera (FSC) may prevent the automatic emergency braking system and the lane-keep assist system from functioning. In addition, the headlights will not automatically adjust from high beams to low beams as intended.

The recall was influenced by the manufacturer with about 672 units affected.

See recall notice

NHTSA Safety Recall Notice

24V649000

Manufacturer:	Mazda Motor Corp.
Recall date:	September 03, 2024
NHTSA Campaign #:	24V649000
Units affected:	672

Description:: Mazda North American Operations (Mazda) is recalling certain 2024 Mazda 3, CX-30, and 2025 CX-50 vehicles. A malfunction in the forward sensing camera (FSC) may prevent the automatic emergency braking system and the lane-keep assist system from functioning. In addition, the headlights will not automatically adjust from high beams to low beams as intended.
Consequeces:: Automatic braking, steering assist, and headlight control systems that do not function as intended can increase the risk of a crash.
Corrective action:: Dealers will inspect and replace the forward sensing camera as necessary, free of charge. Owner notification letters were mailed September 24, 2024. Owners may contact Mazda customer service at 1-800-222-5500, Option 6. Mazda's number for this recall is 6824H.
Notes:: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Affects the following:

2024 MAZDA CX-30 Complaints
What is happening with my car are the exact symptoms of the known Mazda Recall 6824H - where the Smart Brake Support suddenly engages for no reason and when it does not need to - which has almost caused me to be rear-ended a few times. This has happened at least 7-8 times since I have owned the vehicle. Apparently, my VIN does not fall under the cars that Mazda reports for the Recall, but nonetheless, my car is still malfunctioning as the Recall describes, which is a safety issue for me. The Recall also states: "Due to an improper program setting, affected FSC (cameras) were not updated from production mode to normal mode. As a result, all three systems described (HBC, SBS, LAS) will not work as intended." My cameras are definitely not working as they should. I have had it in for service, and the technicians have not done anything at all. The Recall should definitely be expanded to owners experiencing these issues. As I have stated above, this incident has occurred at least 7-8 times, so I'll just enter in the most recent time that it happened in the Additional Details below since I cannot enter all of them. Thank you.;
2024 MAZDA MAZDA3 Complaints
I was denied work on a network issue recall 3 separate times at the dealership I bought the car. The first time I was told it was because of a smell. If I clean the car, they will fix it. I noticed after they were in the car my backup camera didn’t work which I also thought might be a recall but found out it wasnt. I went ahead and cleaned it twice. I came back they alleged it smelled like cat litter and urine. I asked to speak to someone else because there was nothing in my car and I know it didn’t. There were also no stains, mold, anything like that. It smelled of cleaning products. But I took it home and scrubbed extensively even though I was confused by the comment. When I went there it was smelling like lemon. Zero stains, mold, nothing in the car but maybe a little sand and baking soda. The person went as far as to say wow the car is improved said but thry still sorta smell it and there’s stuff on the window (there wasn’t). At that point I knew I was being picked on because either they didn’t know how to fix it or didn’t want to work with me. It felt discriminatory and differential to others. I now have a super clean car but a network issue and no backup camera because of this. They claim now they fixed everything but a non-safety issue but I also still have two errors that say “telematics” and “networking issue have vehicle inspected.” I believe I have rights under NC lemon law as this is within 24 months of purchase with only 4600 miles;
2025 MAZDA CX-50 HYBRID Complaints
On three separate occasions, while in reverse backing out of my driveway, the car failed to engage the transmission when shifting into drive, acting like it was in neutral. There were no warning lights or messages on the dashboard. The only way that I found to engage the transmission was to turn off the vehicle, turn back on, and move selector to drive. This is a safety issue as I've had cars approaching in both directions with the CX-50 behing immobilized and not able to move out of the roadway.;