Kia America, Inc. is recalling certain 2024 EV9 vehicles

Sep 17, 2024 — Recall Campaign #24V693000

Kia America, Inc. (Kia) is recalling certain 2024 EV9 vehicles. A software error may cause the remote smart parking assist feature, which allows the operator to remotely move the vehicle, to miscalculate stopping distances.

The recall was influenced by the manufacturer with about 12,400 units affected.

See recall notice

NHTSA Safety Recall Notice

24V693000

Manufacturer:	Kia America, Inc.
Recall date:	September 17, 2024
NHTSA Campaign #:	24V693000
Units affected:	12,400

Description:: Kia America, Inc. (Kia) is recalling certain 2024 EV9 vehicles. A software error may cause the remote smart parking assist feature, which allows the operator to remotely move the vehicle, to miscalculate stopping distances.
Consequeces:: A remote smart parking assist feature that miscalculates stopping distances may increase the risk of a crash.
Corrective action:: Dealers will update the integrated electronic brake software, free of charge. Owner notification letters were mailed October 4, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC324.
Notes:: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Affects the following:

2024 KIA EV9

2024 KIA EV9 Complaints
Beginning sometime after purchase, our 2024 Kia EV9 (VIN: [XXX]) developed a recurring failure of the multimedia display system (head unit). The screen goes completely dark after approximately 5 minutes of drive time and only restores after a full vehicle restart. This failure occurred approximately 10 to 14 times before we brought the vehicle in for service. Critically, when the multimedia screen goes dark, the rearview camera display is also rendered completely unavailable. As the rearview camera is federally mandated safety equipment under FMVSS 111, this failure left us unable to use the camera while backing up on multiple occasions, creating a serious safety hazard to pedestrians, cyclists, and other vehicles behind our car. The vehicle was dropped off at Grand Kia (Wheat Ridge, CO) on XXX for diagnosis. The service technician disassembled and reassembled the head unit and contacted Kia Techline for an action plan. We were told a replacement part was on order. As of the date of this complaint, the vehicle has been out of service for over six weeks with no confirmed repair timeline and minimal communication from the dealer or Kia America. This is our second significant warranty-related repair issue with this vehicle. We are filing this complaint to create a federal record of a safety defect involving the loss of federally mandated rearview camera functionality, and to request that NHTSA investigate whether this failure pattern exists across other 2024 Kia EV9 vehicles. Requested Action: Investigation of potential safety defect involving multimedia/head unit failure causing loss of rearview camera in 2024 Kia EV9 vehicles. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6);