Volkswagen Group of America, Inc. is recalling certain 2025 Atlas and Atlas Cross Sport

Feb 12, 2025 — Recall Campaign #25V081000

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2025 Atlas and Atlas Cross Sport vehicles. The transmission may have been manufactured incorrectly, which can result in a loss of drive power.

The recall was influenced by the manufacturer with about 19 units affected.

See recall notice

NHTSA Safety Recall Notice

25V081000

Manufacturer:	Volkswagen Group of America, Inc.
Recall date:	February 12, 2025
NHTSA Campaign #:	25V081000
Units affected:	19

Description:: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2025 Atlas and Atlas Cross Sport vehicles. The transmission may have been manufactured incorrectly, which can result in a loss of drive power.
Consequeces:: A sudden loss of drive power can increase the risk of a crash.
Corrective action:: Dealers will replace the transmission, free of charge. Owner notification letters were mailed March 12, 2025. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 38CX.
Notes:: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-888-275-9153) or go to nhtsa.gov.

Affects the following:

2025 VOLKSWAGEN ATLAS Complaints
I am submitting a formal complaint regarding a defective vehicle I purchased new, a 2025 Volkswagen Atlas, on April 7, 2025. Since the time of purchase, the vehicle has experienced persistent and significant issues with the infotainment system that substantially impair its usability, safety, and value. The infotainment system repeatedly disconnects from both wired and wireless connections to my cellphone. When the system disconnects, it does not reconnect at all during the drive. This results in loss of GPS navigation and hands-free phone functionality, creating a safety concern. I have made extensive efforts to have this issue resolved. The vehicle has been taken to two authorized dealerships on ten separate occasions for service on the following dates: June 11, 2025 October 20–21, 2025 October 27–29, 2025 November 17–21, 2025 December 17–18, 2025 February 9, 2026 April 21–23, 2026 June 29-30, 2026 July 28, 2026 August 24-25, 2026 I have also contacted Volkswagen customer care regarding these issues; however, the matter remains unresolved despite my good-faith efforts to address it through authorized service channels. A case number with Volkswagen is available upon request. Multiple service representatives have verbally acknowledged that the infotainment issue is affecting other drivers and has been a known issue for years. This information was never disclosed by any sales representative at the time of purchase. I believe this represents a misleading and potentially predatory sales practice. Had I been informed of these known and ongoing issues, I would not have purchased this vehicle. Despite these repeated repair attempts, the issue remains unresolved, with the latest disruption occurring on September 3, 2026.;
2025 VOLKSWAGEN ATLAS CROSS SPORT Complaints
On August 31, 2026, while driving my 2025 Volkswagen Atlas Cross Sport on the highway, multiple warning lights illuminated and the vehicle stopped operating while I was in traffic. The sudden loss of vehicle operation created a serious risk of a collision and placed me and other motorists in danger. This vehicle has experienced repeated problems including rough operation, hesitation/loss of acceleration, warning lights, engine/misfire-related faults, and powertrain concerns. The vehicle has previously been presented to Volkswagen dealerships for diagnosis and repair, but the problems have continued. On the date of this incident, the vehicle again displayed three warning lights and then became inoperable while being driven on the highway. I am now afraid to operate the vehicle because I do not know when it may lose power or stop again. Volkswagen had a service appointment scheduled for the vehicle that day, but the appointment was canceled because the dealership stated that no loaner vehicle was available. I am requesting that NHTSA investigate this repeated loss-of-power/stalling condition because a vehicle that can suddenly stop operating in highway traffic presents a serious safety hazard.;