Volkswagen Group of America, Inc. is recalling certain 2021 SQ8

Mar 31, 2025 — Recall Campaign #25V201000

Volkswagen Group of America, Inc. (Audi) is recalling certain 2021 SQ8, A6 SEDAN, A7, A8, Q7, Q8, RS6 Avant, RS7, RSQ8, S6 SEDAN, S7, S8, A6 Allroad, and SQ7 vehicles. Due to a software error, the instrument panel display may fail.

The recall was influenced by the manufacturer with about 44,387 units affected.

See recall notice

NHTSA Safety Recall Notice

25V201000

Manufacturer:	Volkswagen Group of America, Inc.
Recall date:	March 31, 2025
NHTSA Campaign #:	25V201000
Units affected:	44,387

Description:: Volkswagen Group of America, Inc. (Audi) is recalling certain 2021 SQ8, A6 SEDAN, A7, A8, Q7, Q8, RS6 Avant, RS7, RSQ8, S6 SEDAN, S7, S8, A6 Allroad, and SQ7 vehicles. Due to a software error, the instrument panel display may fail.
Consequeces:: An instrument panel display that fails to show critical safety information, such as the speedometer or warning lights, increases the risk of a crash.
Corrective action:: Dealers will update the instrument panel module software, free of charge. Owner notification letters were mailed April 24, 2025. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 90VC.
Notes:: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.

Affects the following:

2021 AUDI A6 Complaints
The vehicle went in for a software update. After purchasing the vehicle, the software update was part of a recall. Since that recall was performed, my vehicle has a lot of electronic glitches and a lot of issues. My external Morty just got done, paying $4500 to track down a central locking issue on top of the electronic issues. Did not fix the issue. I am out of town going to see family in California. The vehicle central locking air came back up. I could not get out of the vehicle lock and unlock went out work. Also, the door handles would not work me and my daughter had to climb out of the car windows to get out. So like, you know what? And then we had to try to access the battery compartment to do a hard reset. The vehicle is scheduled to go back to the manufacturer dealer to look at it again next week. However, I will be contacting audi u s a again. Since I told him I had all these issues, they refused to help me out in any way. This is a very big safety issue.;
2021 AUDI A6 ALLROAD Complaints
My vehicle was excluded from Recall 25V20100/90VC; however, in early March 2025, it experienced the exact defect described in that recall: a complete failure of the instrument panel module. I paid $3,737.07 for the repair just weeks before the official recall began in late March 2025. I submitted a reimbursement claim to Audi of America under 49 CFR §573 and §577, including the paid invoice and all relevant documentation. Audi has since denied my claim. I am requesting your help to determine why my VIN was excluded from the known safety defect population. If my vehicle was not included, it suggests the recall may have been under-inclusive.;
2021 AUDI A7 Complaints
While driving on the freeway at approximately 65–70 mph, the engine suddenly stopped responding to all accelerator pedal inputs. The vehicle experienced an immediate, dangerous loss of motive power in active traffic. The dashboard displayed an amber check engine light alongside the central master warning light (an amber triangle with an exclamation point inside). I was forced to coast across active lanes of highway traffic to reach the right-hand shoulder. A State Trooper was on the shoulder and approached me, but there was no formal report. After turning the vehicle completely off and waiting, the system temporarily reset, and throttle response returned. The following day, the exact same sudden loss of accelerator response occurred while driving in local traffic, again creating a severe risk of a rear-end collision. The vehicle has been taken to an authorized Audi dealership for a diagnostic evaluation. No diagnostic trouble codes (DTCs) have been provided by the dealer yet. There was no crash or injury, but the sudden, repetitive loss of propulsion on a high-speed roadway constitutes an extreme safety hazard. I am the original owner and have maintained all scheduled maintenance intervals.;
2021 AUDI A8 Complaints
See attached document for complaint. I took my 2021 AUDI A8 to Audi Rockville located at 1125 Rockville Pike; Rockville, MD 20852 on July 18 to fix the recall. After waiting for 2 hours at the dealership, they told me they must go to BestBuy to buy a USB stick and asked if we could re-schedule which we did. I then came back on September 30, and again after 2 hours of waiting, they told me the USB port in the car is not working and that I must pay over $1000 to replace the USB Port so that they can perform the recall. As such we could not get the update done. I followed up with Audi North America Headquarters in Michigan, and they basically told me the same thing that the dealer told me. This issue is very disappointing for two reasons: 1) How can a $100,000+ car be updated using a USB. I have never used the USB port until this Recall. 2) If Audi has no other way to take care of the recall, then Audi should take responsibility for replacing the USB port. The dealership said the USB Port is not part of the recall and it is not under warranty. I am driving a car that is under NHTSA recall violation and Audi should take responsibility for updating the software either by replacing the USB port or perhaps through Wi-Fi. Can NHTSA file a complaint with Audi North America?;
2021 AUDI Q7 Complaints
The contact owns a 2021 Audi Q7. The contact stated that the instrument cluster display had become blank and failed to operate as intended. The failure prevented the contact from viewing critical vehicle information, including the speedometer, fuel gauge, and turn signal indicators. The vehicle was taken to a dealer, where it was diagnosed that the instrument cluster failed and needed to be replaced. The contact associated the failure with NHTSA Campaign Number: 25V201000 (Electrical System); however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 90,000.;