Mercedes-Benz USA, LLC - DBA Sprinter is recalling certain model year 2014-2015 Sprinter 2500

Dec 01, 2014 — Recall Campaign #14V764000

Mercedes-Benz USA, LLC - DBA Sprinter (Mercedes) is recalling certain model year 2014-2015 Sprinter 2500, and Sprinter 3500 vehicles manufactured February 28, 2014, to November 21, 2014. In the affected vehicles, oil may leak from around the chain tensioner gasket area.

The recall was influenced by the manufacturer with about 8,279 units affected.

See recall notice

NHTSA Safety Recall Notice

14V764000

Manufacturer:	Mercedes-Benz USA, LLC - DBA Sprinter
Recall date:	December 01, 2014
NHTSA Campaign #:	14V764000
Units affected:	8,279

Description:: Mercedes-Benz USA, LLC - DBA Sprinter (Mercedes) is recalling certain model year 2014-2015 Sprinter 2500, and Sprinter 3500 vehicles manufactured February 28, 2014, to November 21, 2014. In the affected vehicles, oil may leak from around the chain tensioner gasket area.
Consequeces:: Leaking oil may drip onto a hot engine surface, increasing the risk of a fire. Additionally, the leaking oil may be a road hazard for other vehicles, increasing the risk of a crash.
Corrective action:: Mercedes will notify owners, and dealers will replace the chain tensioner gasket, free of charge. The recall began on December 19, 2014. Owners may contact Mercedes customer service at 1-877-762-8267. Mercedes' number for this recall is 2014120003.
Notes:: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Affects the following:

2014 MERCEDES-BENZ SPRINTER 3500 Complaints
THE FOLLOWING HAS BEEN SENT TO MERCEDES CORPORATE CUSTOMER SERVICE All of the following has started happening since an exhaust recall was done by Mercedes. In September 2022, we were driving cross country to Denver Colorado and enough codes piled up in the background that we went into limp mode in the middle of 70 MPH highway traffic. This happened without warning and was an extreme safety concern. But I was lucky to be near an exit and already in the right lane. I reset these codes and finished going to Denver the next day. The two Sprinter dealers in Denver were backlogged several weeks; so we spent over $600 trying to troubleshoot the issues with Colorado Fleetworks, a qualified Sprinter specialist. He checked codes too; ran other diagnostics; replaced the fuel filter and air filter even though they had been done only 10,000 miles earlier; and performed a forced DPF regeneration. He also replaced the DPF pressure sensor. This work did not help change the daily multiple code problems. We had to reset them every day coming back from our trip. When we returned home we took it to the dealer. They confirmed the codes, reset them, and test drove it 25 miles. Since codes didn't return, they said, "There is nothing we can do if we don't witness active codes." I said, "How active do they have to be? I will have codes in the next 20 to 30 miles like I do every day I drive it." These never happened in the 6 years prior to the recall wok. Either the programming is confused, some of the new sensors are faulty, or something. A totally separate problem is the faulty factory crimps on the connector of the rail pressure sensor. This is a known defect; and we've had the exact same symptoms and code as noted in Xentry TSB MC-10135520-9999. The engine has actually cut off when turning into traffic a few times. This is an extreme safety concern.;
2015 MERCEDES BENZ SPRINTER 2500 Complaints
one or more of the rear-wheel speed sensors may experience an electrical failure, which potentially could lead to a disablement of the Electronic Stability Control (“ESP”) control unit functions. If ESP control unit functions are disabled, vehicle driving stability may be impacted under certain driving conditions, increasing the risk of a crash.;
2015 MERCEDES BENZ SPRINTER 3500 Complaints
The contact owns a 2015 Mercedes-Benz Sprinter 3500. The contact stated while driving approximately 35 mph, the transmission inadvertently downshifted into third gear and the vehicle stalled with an unknown warning light illuminated. The vehicle was towed to the local dealer to be diagnosed. The contact was informed that the rear wheel speed sensors were faulty and needed to be replaced. The vehicle was repaired, and the failure was remedied. The contact later received notification of NHTSA campaign number 21V042000 (Electronic Stability Control) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not contacted. Vin tool confirms parts not available. The failure mileage was 52,000.;