Chrysler is recalling certain 2019 Jeep Grand Cherokee and Dodge Durango vehicles

Mar 26, 2020 — Recall Campaign #20V183000

Chrysler (FCA US LLC) is recalling certain 2019 Jeep Grand Cherokee and Dodge Durango vehicles. The front differential may have been assembled with pinion gears that are insufficiently hardened, which can lead to the gear teeth wearing down. If both pinion gears have their teeth sufficiently worn off, torque power can not be transferred from the front wheels to the driveline, resulting in loss of power while driving and loss of the PARK function when stationary.

The recall was influenced by the manufacturer with about 515 units affected.

See recall notice

NHTSA Safety Recall Notice

20V183000

Manufacturer:	Chrysler (FCA US, LLC)
Recall date:	March 26, 2020
NHTSA Campaign #:	20V183000
Units affected:	515

Description:: Chrysler (FCA US LLC) is recalling certain 2019 Jeep Grand Cherokee and Dodge Durango vehicles. The front differential may have been assembled with pinion gears that are insufficiently hardened, which can lead to the gear teeth wearing down. If both pinion gears have their teeth sufficiently worn off, torque power can not be transferred from the front wheels to the driveline, resulting in loss of power while driving and loss of the PARK function when stationary.
Consequeces:: A sudden loss of power while driving or loss of the transmission PARK function can increase the risk of a crash.
Corrective action:: Chrysler will notify owners, and dealers will replace the front differential, free of charge. The recall began May 21, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W22.
Notes:: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Affects the following:

2019 DODGE DURANGO Complaints
The contact owns a 2019 Dodge Durango. The contact stated that while the vehicle was turned off, the vehicle independently started, and the contact was alerted by the audible sound coming from the horn. The contact exited the residence and became aware that the windshield wipers and interior and exterior lights were flashing. The contact stated that the key fob was used to lock and unlock the vehicle, but the horn and wiper blades continued to activate. The contact opened the hood and disabled the horn fuse, which turned off the horn. The contact’s wife was able to start the vehicle after 30 minutes. The exterior lights turned off, but the interior lights remained illuminated. The vehicle was left to run, and after several minutes, the wiper blades stopped. The contact disconnected the battery for all the functions to stop. The battery was reconnected, and the vehicle failed to start. The contact stated that after three attempts, the vehicle failed to start; however, the interior lights failed to turn off. The battery was disconnected and reconnected, and the vehicle started without further issues. The contact stated that several messages were displayed, including the engine and electronic stability control warnings. The engine warning light turned off, but the electronic stability control warning light remained illuminated. The contact had not driven the vehicle since the failure occurred. The dealer was contacted by phone about the issue; however, the failure was not diagnosed. The manufacturer was not made aware of the failure. The contact researched the failure online and found NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic), as the failure mentioned the electronic stability control (ESC). The vehicle was not included in the recall. The failure mileage was approximately 145,000.;
2019 JEEP GRAND CHEROKEE Complaints
We found a huge spillage in our driveway and it had a color of yellowish Brown. Took it to the dealership tech found oil and coolant were mixed together and coming out of the overflow tank. Because the oil in the coolant mixed together, it went through all the components in the engine and it is a total loss. The car does not work and it needs a new engine. Had another independent car shop. Look at the car in they agreed. We had no signs of warning of anything being wrong with the car. It ran fine. The temperature gauge remained normal and never overheated. I am reading about a class action lawsuit about this situation that happened to multiple Jeep Grand Cherokees. Since the dealership told us it's a total loss. If you wanted to fix it, it will cost us over $10,000. The mechanic told us that this is not drivable even if you try to drive the engine will 09lock up and you can get into a major accident or even cause one.;