Volvo Car USA, LLC is recalling certain 2023 S60

Mar 22, 2023 — Recall Campaign #23V188000

Volvo Car USA, LLC (Volvo Car) is recalling certain 2023 S60, V60CC, XC60, XC90, XC40, and C40 vehicles. A diagnostic trouble code (DTC) may be falsely detected for the emergency call system (e-call) and display "e-Call Service Required" in the driver information module (DIM).

The recall was influenced by the manufacturer with about 393 units affected.

See recall notice

NHTSA Safety Recall Notice

23V188000

Manufacturer:	Volvo Car USA, LLC
Recall date:	March 22, 2023
NHTSA Campaign #:	23V188000
Units affected:	393

Description:: Volvo Car USA, LLC (Volvo Car) is recalling certain 2023 S60, V60CC, XC60, XC90, XC40, and C40 vehicles. A diagnostic trouble code (DTC) may be falsely detected for the emergency call system (e-call) and display "e-Call Service Required" in the driver information module (DIM).
Consequeces:: The false warning message could prevent the detection of an actual e-call system failure, which could delay an emergency response during a crash, increasing the risk of injury.
Corrective action:: Dealers will update the telematics and connectivity antenna module (TCAM) software, free of charge. Owner notification letters are expected to be mailed May 16, 2023. Owners may contact Volvo Car's customer service 1-800-458-1552. Volvo Car's number for this recall is R10225.
Notes:: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Affects the following:

2023 VOLVO C40BEV Complaints
Persistent steering wheel vibration at highway speeds (60-80 mph), present from the first drive within two hours of taking delivery of this Certified Pre-Owned vehicle on April 14, 2026 at 21,075 miles. No warning lamps or messages. The vibration is constant at highway speed, not intermittent, causing driver fatigue and distraction during sustained highway driving. This is a known defect documented in Volvo Technical Journal TJ 36752.3.0, classified under function group 4661 (drive shaft). Kline Volvo of Maplewood, MN confirmed the vibration and performed the TJ-prescribed repairs: tire balancing, tire replacement, and driver's airbag module replacement containing an oscillation damper. Volvo's own TJ notes this repair only "lessens" the vibration. The vibration improved but in my assessment has not been fully resolved. A second Volvo dealer's service manager independently acknowledged the issue and consulted Volvo's regional service representative, who confirmed no further fix is currently available beyond the TJ repair. I have escalated to Volvo executive leadership in writing and am awaiting response. The vehicle is available for inspection.;
2023 VOLVO S60 Complaints
I received a previous recall notice for the backup camera not working and visited the dealership on August 19, 2025 to recieve the software update that was supposed to fix this problem. Since receiving the fix, I have continued to have the same intermittent interruption of the backup camera as I was having before the "fix". I do not believe the software fix helped the issue and this feels like an underpowered hardware issue.;
2023 VOLVO V60CC Complaints
The contact owns a 2023 Volvo V60CC. The contact stated that while driving approximately 52 MPH, the vehicle drove over a small bump on the road, causing the front driver’s side seat belt to tighten and pull the contact closer to the seat by the neck after locking. The contact stated that the seat belt left a bruise on the neck after several seconds when the vehicle returned to normal operation. No warning lights were illuminated. The vehicle was not diagnosed or repaired. The vehicle was taken back to the residence. The manufacturer was not notified of the failure. The failure mileage was approximately 48,000.;
2023 VOLVO XC40 Complaints
Vehicle has 26k miles on it and is under mfr warranty. Dealer-covered warranty has included five (5) visits to address electrical issues with the most recently being 8/13/26. Dealer "system reflash" is not solving the problems. Electrical / safety issues persists, which include: Loss of ALL audio: blinker sounds, all audible safety alerts (seatbelt warning, park assist, blind spot, forward collision alert, and lane keeping). This has also occassionally coincided with a full dark-out of the driver dashboard while the vehicle is running (speedometer, entire instrument panel). This vehicle is for our teenage daughter and dealer efforts combined with my trouble-shooting (car on/off, hard system reset) is not solving the issue. The backup camera also regularly failed to work and on 12/10/24, the dealer addressed as part of earlier recall notice and the camera seems to be working fine. Other than above, the car has operated normally.;
2023 VOLVO XC60 Complaints
Entire car audio does not work. Blinker click, collision warning, navigation etc. Volvo has blamed software but each update in the past 3 years has not fixed the issue. Driving a car where the entire audio system is not working reliably is a safety issue;