Mercedes-Benz USA, LLC is recalling certain 2021-2022 GLE350 and GLE450 vehicles

Dec 08, 2023 — Recall Campaign #23V835000

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021-2022 GLE350 and GLE450 vehicles. A 12-Volt ground connection under the driver seat may not be secured properly, resulting in the ground connection overheating.

The recall was influenced by the manufacturer with about 164 units affected.

See recall notice

NHTSA Safety Recall Notice

23V835000

Manufacturer:	Mercedes-Benz USA, LLC
Recall date:	December 08, 2023
NHTSA Campaign #:	23V835000
Units affected:	164

Description:: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021-2022 GLE350 and GLE450 vehicles. A 12-Volt ground connection under the driver seat may not be secured properly, resulting in the ground connection overheating.
Consequeces:: An overheated ground connection can increase the risk of a fire.
Corrective action:: Dealers will inspect and secure the 12-Volt ground connection as necessary, free of charge. Owner notification letters were mailed January 26, 2024. Owners may contact MBUSA customer service at 1-800-367-6372.
Notes:: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Affects the following:

2022 MERCEDES-BENZ GLE 350 Complaints
I was told by the investigators that the fire was caused by an electrical component under the passenger seat that Mercedes is well aware of. My life was placed in danger because of the Inhalation of forever chemicals and lung damaging smoke and super heated air. Problem confirmed by dozens of owners who experienced and documented the very some accounts, some who have reported contacting the NHTSA years prior to my experience but nothing was done to save lives or prevent losses. The American Freedom insurance investigator told me in writing what caused the fire. Nothing gave any indication that my life was in danger not a light, an alarm nor the monthly Connect service I paid for every month. Nothing gave me an indication that something like this was going to happen.;
2022 MERCEDES-BENZ GLE 450 4MATIC Complaints
The left side of the digital instrument cluster in my 2022 Mercedes-Benz GLE 450 intermittently goes completely blank while driving. When this occurs, I cannot see critical vehicle information, including my speed, fuel level, warning indicators, and other important vehicle functions. The failure happens randomly and without warning. Approximately two months ago, I took the vehicle to an authorized Mercedes-Benz dealership for this issue. The dealer stated that the problem was corrected with a software update; however, the instrument-cluster failure has now returned. This creates a serious safety concern because I may be unable to monitor my speed, determine how much fuel remains, or see urgent warnings and system alerts while operating the vehicle. I am concerned that this recurring malfunction could contribute to a crash or leave the vehicle occupants stranded. I am requesting that NHTSA investigate whether this is a widespread safety defect affecting the instrument clusters in these vehicles.;