BRITAX E9L06 (MARATHON) Complaints

RECALL 04C002000 CONCERNING A-LOCK WEBBING SLIPPAGE: AFTER SEVERAL CALLS TO BRITAX CUSTOMER SERVICE REPRESENTATIVE CONSUMER WAS UNABLE TO GET THE RECALL PLACEMENT PART SINCE EARLY SEPTEMBER. *AK

CONSUMER STATED THAT BRITAX HAD NOT RESPONDED TO THE RECALL. SHE HAD BEEN WAITING FOR THE REPLACEMENT PIECE FOR THE SEAT. CONSUMER MADE NUMEROUS CALLS TO BRITAX SINCE THE LAST PART OF AUGUST. THEY DID NOT EVEN REGISTER THE COMPLAINT SHE HAD DONE THREE TIMES. *AK *TC

THE CHILD SEAT HARNESS WILL NOT TIGHTEN AND THE CONSUMER HAD TO SEND IN HER CHILD SAFETY SEAT AND TWO WEEKS LATER A RECALL FOR THE HARNESS STRAPS WAS ISSUED. UPON RECEIVING THE CHILD SEAT BACK FROM THE MANUFACTURER THE PROBLEM STILL EXIST. PLEASE PROVIDE ADDITIONAL INFORMATION. *JB CAMPAIGN ID NUMBER : 04C002000 THE LOCKING MECHANISM DID NOT WORK. *TC

I AM A CHILD PASSENGER SAFETY TECH WORKING AT SAFETY COUNCIL LCA IN BATON ROUGE LOUISIANA. A BRITAX MARATHON SEAT SEEN TODAY WITH HARNESS ADJUSTER STRAP MIS-INSTALLED. EVIDENTLY FATHER RECEIVED REPLACEMENT HARNESS ADJUSTER STRAP FROM BRITAX (AS A RESULT OF RECENT RECALL) IN THE MAIL AND INSTALLED IT AT HOME. HE MIS-THREADED THE STRAP FROM THE BOTTOM OF THE SEAT TO WHERE IT APPEARED TO BE THREADED UP THROUGH THE "A-LOCK". THIS PLACEMENT LEFT THE "A-LOCK" IN THE OPEN POSITION AND THE HARNESS WHEN GRASPED AT THE SHOULDERS PULLED OUT 6-8 INCHES. I CORRECTED THE PROBLEM ON THIS SEAT. I FEAR THERE MAY BE OTHER PARENTS WHO HAVE REPLACED THE HARNESS ADJUSTER STAP INCORRECTLY AS WELL. PERHAPS A LETTER SHOULD BE SENT TO THESE FAMILIES ENCOURAGING THEM TO HAVE THE APPLICATION CHECKED BY A CPST OR SPECIALLY TRAINED RETAILER. THIS SEAT WAS A CHANCE FIND, AS THE FAMILY ACTUALLY CAME IN TO HAVE A NEW INFANT SEAT CHECKED.

BRITAX MARATHON MODULE # E9L0605 00834, DOM 05/02/2004, AND BRITAX MARATHON E9L0605 008450, DOM 01/02/2004. NO PARTS WERE AVAILABLE THREE MONTHS AGO.*AK

AFTER NUMEROUS CALLS CONSUMER HAS NOT RECEIVED THE STRAPS FOR THE NHTSA RECALL 04C002000. *AK

NHTSA RECALL 04C002000 ON THE A-LOCK WEBBING SLIPPAGE. NO PARTS WERE AVAILABLE. *AK

CONSUMER HAS A BRITAX MARATHON CHILD SAFETY SEAT WHICH HAS BEEN RECALLED BY THE MANUFACTURER. CONSUMER HAS BEEN TRYING SINCE MID OCTOBER TO GET THE REPAIR KIT FOR THE RECALL. CONSUMER BECAME FRUSTRATED AND FELT THAT SHE WAS GETTING THE RUN AROUND. *AK

CONSUMER RECEIVED A BRITAX RECALL. HOWEVER, CONSUMER WAS TRYING FOR ABOUT 3 OR 4 MONTHS TO GET THE PART FOR THE CHILD SAFETY SEAT. CONSUMER CONTACTED BRITAX, AND WAS TOLD THAT HE WOULD HAVE TO WAIT ANOTHER TWO WEEKS BEFORE HE COULD GET THE PART. *AK

RECALL 04C002000 CONCERNING BRITAX A-LOCK WEBBING SLIPPAGE. CONSUMER WAS WAITING FOR THE REPLACEMENT PART SINCE AUGUST 14, 2004. BRITAX REPRESENTATIVE INFORMED CONSUMER THAT THERE WAS NO RUSH/LIMITED TIME TO GET THESE PARTS OUT.*AK