BRITAX E9L06 (MARATHON) Complaints

RECALL 04C002000 CONCERNING BRITAX A-LOCK WEBBING SLIPPAGE. CONSUMER WAS WAITING FOR THE REPLACEMENT PARTS SINCE AUGUST 15, 2004 FOR TWO BRITAX MARATHON CAR SEATS. CONSUMER SPOKE TO A BRITAX REPRESENTATIVE ON THREE SEPARATE OCCASIONS, AND ON EACH OCCASION THE REPRESENTATIVE INFORMED THE CONSUMER THAT THE PART WOULD BE RECEIVED WITHIN 5-10 BUSHINESS DAYS. AND STILL NO PART HAS BEEN RECEIVED AT THIS TIME.*AK

BRITAX MARATHON MODEL # E9L0636 WAS RECALLED. MANUFACTURER DID NOT SENT OUT THE PART, AND WILL NOT STATE THE REASON. CONSUMER WAS WAITING FOR OVER TWO MONTHS FOR THE REPLACEMENT PART. *AK

CONSUMER RECEIVED RECALL 04C002000 FOR THE CHILD SAFETY SEAT. AFTER NUMEROUS CALLS CONSUMER NEVER RECEIVED THE STRAPS FOR THE SEATS. FINALLY, THE ONE STRAP CAME INSTEAD OF TWO. *AK

RECALL ON BRITAX MARATHON CAR SEAT - WAS ADVISED THAT I WILL RECEIVE REPLACEMENT KIT WITHIN 2-3 WEEKS BACK IN AUGUST 2004 - ITS BEEN OVER 2 MONTHS AND STILL HAVE NOTHING FROM THE MANUFACTURER.*AK I HAD CALLED AND UPDATED MY ADDRESS WITH THEM AS WELL - WHEN I CALLED TODAY THEY STILL HAVE OLD ADDRESS ON FILE.

I AM WRITING TO COMLAIN ABOUT BRITAX'S HANDLING OF THE RECALL OF STRAPS ON ITS MARATHON (AND OTHER MODEL) CAR SEATS. I FIRST CALLED BRITAX TO REGISTER MY NEW CAR SEAT ON SEPTEMBER 13, 2004, AND WAS TOLD I WOULD RECEIVE A REPLACEMENT STRAP IN 7-10 DAYS. IT IS NOW 6.5 WEEKS LATER, AND I HAVE CALLED THEM THREE MORE TIMES. EACH TIME, I AM TOLD THAT THE STRAP WAS JUST MAILED OUT, OR IS JUST ABOUT TO BE MAILED OUT, ONLY TO LEARN UPON MY NEXT PHONE CALL THAT INFORMATION IS INCORRECT. IN THE MEANTIME, MY DAUGHTER IS IN AN UNSAFE CAR SEAT. I DON'T KNOW WHAT KIND OF ENFORCEMENT AUTHORITY YOU HAVE OVER BRITAX, OR WHAT THEY PROMISED NHTSA WHEN THEY AGREED TO A RECALL, BUT THEY ARE NOT LIVING UP TO THEIR REPEAT REPRESENTATIONS TO CUSTOMERS REGARDING PROVIDING THE NEEDED REPLACEMENT PARTS.*AK

CONSUMER PURCHASED A BRITAX MARATHON CHILD SEAT. HOWEVER, IT WAS ON RECALL. CONSUMER REGISTERED THE SEAT. IT HAS BEEN THREE MONTHS, AND SHE IS STILL WAITING FOR THE PART. *AK

CONSUMER MADE CONTACT WITH BRITAX REGARGING RECALL 04C062000 FOR THE ADJUSTER STRAP, AND HAS NOT RECEIVED THE REPLACEMENT FOR THE CHILD SEAT. *AK

CONSUMER HAD A BRITAX CHILD SAFETY SEAT WHICH SHE WAS INCLUDED IN THE RECALL. HOWEVER, SHE HAD NOT RECEIVED THE REPLACEMENT KIT FOR THE SEAT. SHE TRIED TO CONTACT BRITAX SEVERAL TIMES. WAS TOLD SHE WOULD JUST HAVE TO WAIT. CONSUMER HAD BEEN WAITING FOR TWO MONTHS. *AK

THE CONSUMER RECEIVED NHTSA RECALL 04C002000 ON THE A-LOCK WEBBING SLIPPAGE. NO PARTS WERE AVAILABLE. *JB

MARATHON MODEL E9LO636. THE CONSUMER HAS NOT RECEIVED THE PART BECAUSE THE MANUFACTURER DID NOT HAVE THE PART AVAILABLE TO CONDUCT THE RECALL. THE MANUFACTURER WAS CONTACTED AND THEY INDICATED THAT THE CONSUMER SHOULD WAIT. *JB