BRITAX E9L06 (MARATHON) Complaints

SAFETY RECALL NOTICE AN OTHER MATTERS. *BF THE CONSUMER OWNS 2 BRITAX MARATHON CHILD SAFETY SEAT WHICH HAVE BEEN RECALLED FOR THE ADJUSTER STRAPS. THE MANUFACTURER WAS CONTACTED ON THREE SEPARATE OCCASIONS SINCE AUGUST TO OBTAIN THE NEW ADJUSTER STRAPS. FINALLY, AFTER TWO MONTHS THE MANUFACTURER SENT ONLY ONE STRAP. THE CONSUMER HAD TO CALL AGAIN TO REQUEST THE SECOND STRAP. IN ADDITION THE BUCKLE ON THE CHILD SEAT DOES NOT CLICK TO ENSURE ITS FASTENED. THERE HAVE BEEN TIMES WHEN THE LATCH HAS COME OUT OF THE BUCKLE. *NM

CONSUMER STATED THAT SHE WAS TOLD THAT THERE WAS A RECALL ON HER CHILD'S SAFETY SEAT. SHE SAYS SHE CALLED THE MANUFACTURER AND CONFIRMED. SHE WAS TOLD AT THAT TIME THAT THEY WOULD BE SENDING HER A REPLACEMENT STRAP. SHE STAED SHE WAS SUPPOSE TO HAVE RECEIVED THE STRAP BY SEP. 30, BUT HAS NOT YET RECEIVED THE PART. SHE STATEED EACH TIME SHE CALLS THEY GIVE HER ANOTHER DATE. SHE HAS A BRITAX MODEL E9L060 MADE IN DEC 02. PLEASE HELP. THE RECALL NUMBER IS 04C00V2000. *JB

THE CONSUMER STATED THAT SHE CALLED BRITAX AND FOUND THAT HER CHILD'S CAR SEAT HAD A RECALL, SHE WAS TOLD THAT THEY WOULD BE SENDING THE PART TO REPAIR IT. SHE STATED SHE WAS TOLD THAT THEY WOULD SEND THE PART WITHIN ONE WEEK. THE CONSUMER STATED ONE WEEK HAD GONE BY, AND SHE DID NOT RECEIVE THE PART, SHE SAID SHE CALLED BACK. THE MANUFACTURER STATED THEY WOULD BE MAILING IT AND IF SHE DID NOT RECEIVE IT, JUST KEEP CALLING BACK. *JB

NHTSA RECALL 04C002000 SUBJECT: A-LOCK WEBBING SLIPPAGE. NO PARTS WERE AVAILABLE. *JB MANUFACTURER KEEPS PROMISING TO SEND OUT STRAPS BUT NOTHING HAS BEEN RECEIVED BY CONSUMER AS OF 11/1/04. CAN NOT USE CAR SEAT.

NHTSA RECALL 04C002000 CONCERNING A-LOCK WEBBING. NO PARTS WERE AVAILABLE, AND CONSUMER WAS UNABLE TO GET IN CONTACT WITH THE MANUFACTURER.*AK

BRITAX MODEL # E9L0605, CONSUMER WAS WAITING FOR THE STRAP REPLACEMENT KIT FOR THE ADJUSTER STRAP RECALL FOR OVER 2 MONTHS. CHILD SEAT MANUFACTURER GAVE DIFFERENT DATES WHEN THE KITS WERE SENT OUT, BUT DID NOT GIVE A DELIVERY DATE. *AK

04C002000 CONCERNING A-LOCK WEBBING SLIPPAGE: CONSUMER HAS A CONCERN THAT SHE WAS NOT NOTIFIED OF THE RECALL CONCERNING THE BRITAX MARATHON CHILD SAFETY SEAT. MANUFACTURER WAS CONTACTED.*AK

I HAVE BEEN HAVING PROBLEMS WITH THE ADJUSTMENT OF THE STRAPS OF THE BRITAX MARATHON CAR SEAT EVER SINCE I BOUGHT IT. THEN, A FEW WEEKS AGO, I HAPPENED TO BE IN A STORE AND SAW THAT IT HAS BEEN RECALLED BECAUSE OF STRAP ADJUSTER PROBLEMS. 1-BRITAX NEVER NOTIFIED ME OF THE RECALL. 2-WHEN I CALLED THEM THEY DID NOT GIVE ME INSTRUCTIONS ON HOW TO CHECK FOR THEIR PROBLEM. 3-THEY ADVISED ME THAT THEY WOULD SEND ME NEW COMPONENTS AND INSTRUCTIONS TO CORRECT THE PROBLEM, WHICH I NEVER RECEIVED. 4-THEY DEMANDED THAT I NOT RETURN THE CAR SEAT. I SPENT A LOT OF MONEY FOR THIS CAR SEAT. I DO NOT WORK, AND I CANNOT AFFORD TO GET ANOTHER SEAT WHILE WAITING FOR THEM TO CORRECT THEIR PROBLEM. *AK

BRITAX, MARATHON, MODEL # E9L0605, DOM 05/19/ 2003. CONSUMER RECEIVED RECALL 04C-002000 FOR REPLACEMENT OF STRAPS. NO PARTS WERE AVAILABLE. CONSUMER RECEIVED THE STRAPS THREE MONTHS LATER. *AK

THE CONSUMER THANKS THE MANUFACTURER FOR THEIR QUICK FOLLOW-UP AND RESOLUTION OF THE MARATHON CHILD RESTRAINT SYSTEM RECALL. *NM *NM