BRITAX E9L06 (MARATHON) Complaints

CHILD SEAT WAS RECALLED PREVIOUSLY. CONSUMER CONTACTED MANUFACTURER, WHO THEN SENT A REPAIR KIT. RECENTLY, THE BASE OF THE CHILD SEAT BROKE. CONSUMER AGAIN CONTACTED MANUFACTURER, WHO THEN OFFERED ANOTHER REPAIR KIT. CONSUMER NO LONGER FELT SAFE IN PUTTING CHILD IN THIS RECALLED CHILD RESTRAINT SYSTEM.*AK

NO PARTS WERE AVAILABLE FOR RECALL ON ADJUSTING STRAPS. TWO BRITAX MARATHON SEATS MODEL #E9LO642, DOM 11/13/2003 - 12/13/2004. NO PARTS WERE AVAILABLE FOR RECALL ON ADJUSTING STRAPS. THE MANUFACTURER WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK

I PURCHASED A BRITAX MARATHON CAR SEAT IN NOV 2004. THERE WAS A RECALL ON THE STRAP THAT THE SELLERS DID NOT INFORM US AND WE HAD TO DEAL WITH MANUFACTURER. SAFETY WAS NOT THE FIRST ISSUE ON BRITAX'S MIND WHEN APPROACHING OUR CONCERNS. I TOLD THEM THAT SLIPPAGE IS OCCURRING AND THE REPRESENTATIVE KEPT SAYING THAT "IT REALLY SHOULDN'T BECAUSE THE MANUFACTURING DATE IS AFTER THE RECALL PERIOD" AND THERE IS NOTHING THAT SHE CAN DO! I AM NOT USING THE SEAT ANY LONGER. CAN BRITAX IGNORE THE CONSUMER'S COMPLAINTS? IS THERE ANYTHING THAT I CAN DO?*AK

RECALL CAMPAIGN BRITAX RECALL OF MARATHON CHILD RESTRAINT. NEED KIT TO REPLACE THE CHILD ADJUSTOR STRAP. *BF THE CONSUMER WAS TOLD SHE WOULD RECEIVE THE REPLACEMENT KIT IN A FEW WEEKS, HOWEVER THE CONSUMER HAD TO MAKE A SECOND CALL AND WAS THEN TOLD SHE WOULD RECEIVE IT IN A MONTH, HOWEVER IT TOOK THE 3 MONTHS FOR THE CONSUMER TO RECEIVE THE KIT. *JB

WE BOUGHT THE BRITAX MARATHON CAR SEAT FOR MY SON IN AUGUST 2004 AND THE CHP WOULD NOT INSTALL IT DUE TO THE RECALL (WHICH THE STORE DIDN'T TELL US ABOUT AT THE TIME OF PURCHASE) I TOOK IT BACK TO THE STORE, THEY SAID A BRITAX REPRESENTATIVE HAD ALREADY UPDATED AND "FIXED" MY SEAT AND ASSURED ME THAT MY SEAT WAS FINE. THEY POINTED TO THE NEW GREY STICKERS COVERING THE ORIGINAL WHITE IDENTIFICATION STICKERS ON THE CAR SEAT AS PROOF OF IT BEING "FIXED". THE REASON FOR THE RECALL IS BELT SLIPPAGE = LOOSE BELT - THIS IS A PROBLEM I HAVE EXPERIENCE MANY MANY TIMES. BRITAX THEN SENT ME A NEW BELT TO THREAD THROUGH THE BACK OF THE CAR SEAT ETC... VERY COMPLICATED AND TIME CONSUMING CONSIDERING I HAD TO GO BACK TO THE CHP TO GET THE CAR SEAT INSPECTED AGAIN. FOLLOWING THIS "SECOND" UPDATE TO THE SEAT I WAS STILL HAVING THE SAME PROBLEM. I AM NOW RETURNING THE SEAT TO THE STORE OF PURCHASE AND WILL ONCE AGAIN HAVE TO GO BACK TO CHP TO DOUBLE CHECK THE SEAT. VERY FRUSTRATING CONSIDERING THE COST OF THE SEAT.*AK

CONSUMER CONTACTED THE MANUFACTURER AFTER NOT BEING NOTIFIED ABOUT THE RECALL ON THE CHILD SAFETY SEAT. MANUFACTURER CONFIRMED THE SEAT WAS RECALLED, AND THE REPLACEMENT STRAP WOULD BE FORTH COMING. UP TO DATE THE STRAP HAS NOT BEEN RECEIVED. RECALL NHTSA 04C002000. *AK

THE CONSUMER RECEIVED RECALL CAMPAIGN# 04C002000, CONCERNING THE HARNESS STRAP. NO PARTS WERE AVAILABLE. *AK THE CONSUMER RECEIVED THE REPLACEMENT PARTS IN LATE NOVEMBER. *SC *JB

NHTSA 04C002000 REGARDING THE LOCK WEBBING SLIPPAGE. THGERE WERE NO PARTS AVAILABLE. *JB

BRITAX CHILD SEAT WAS BEING RECALLED BY THE MANUFACTURER. CONSUMER CONTACTED THE MANUFACTURER, WHO ASSURED THE CONSUMER THAT THE ADJUSTER STRAPS TO REPAIR THE CHILD SEAT WERE IN THE MAIL. CONSUMER HAS BEEN WAITING SINCE AUGUST 2004. CONSUMER WAS FRUSTRATED AND MAINTAINED THAT MANUFACTURER WAS NOT BEING TRUTHFUL ABOUT THE DELIVERY OF THE REPLACEMENT PARTS. *AK (MODEL NUMBER E9L0603). *NM

THE CONSUMER RECEIVED NHTSA RECALL 04C002000 ON THE A-LOCK WEBBING SLIPPAGE. NO PARTS WERE AVAILABLE. *JB *NM