BRITAX E9L06 (MARATHON) Complaints

BRITAX HAS NOT COMPLIED WITH RECALL OF MARATHON BELT ADJUSTOR. I REGISTERED AND REGISTERED THREE TIMES BETWEEN AUGUST AND DEC THIS YEAR. THEY CONTINUE TO TELL ME THE PRODUCT IS IN THE MAIL...BUT WHEN I CALL BACK, THEY CAN NOT FIND MY REGISTRY AND HAVE NO RECORD OF SENDING ME THE PRODUCT.*JB

THE CONSUMER RECEIVED A RECALL NOTICE(04C002000) REGARDING THE BRITAX E9L06037182 05/03/03. E9L06031700 05/07/03 THERE WERE NO PARTS AVAILABLE WHEN THE CONSUMER CONTACTED THE MANUFACTURER. *JB

CONSUMER REQUESTED REPLACEMENT PARTS FOR BRITAX MARATHON CONCERNING RECALL 04C002000 CHILD SEAT HARNESS IN AUGUST 2004. IT HAS BEEN FOUR MONTHS SINCE REQUEST. CONSUMER IS STILL WAITING FOR REPLACEMENT PARTS .*AK

THIS IS A COMPLAINT ABOUT BRITAX CARSEATS. I HAVE TWO OF THEM -- A ROUNDABOUT AND A MARATHON. I RETURNED THE CARD INCLUDED WITH THE SEAT TO REGISTER THE SEAT AND GET INFORMATION IN CASE OF RECALLS. BRITAX NOW TELLS ME THEY HAVE NO RECORDS OF ME OR MY SEATS. THEY ISSUED A RECALL OF THE MARATHON ON AUGUST 8TH 2004. I PHONED THAT DAY AND EVERY DAY SEVERAL TIMES FOR ABOUT A WEEK UNTIL I COULD REACH A PERSON. I GAVE THE DETAILS OF MY CHILDSEAT (PRODUCT AND BATCH # ETC). THEY SAID A PACKAGE WOULD BE IN THE MAIL TO ME BY THE END OF THE MONTH (AUGUST). I PHONED AGAIN THE WEEK LATER -- THEY TOOK MY DETAILS AGAIN BUT THIS TIME SAID THEY DID NOT NEED THE PRODUCT NUMBER FOR THE CHILDSEAT. AGAIN THEY SAID THE REPLACEMENT WOULD BE IN THE MAIL BY THE END OF THE WEEK. WHEN I HAD RECEIVED NOTHING, I CALLED TOWARDS THE END OF SEPTEMBER. THEY SAID THEY HAD NO RECORD OF ME EITHER FROM THE PRODUCT REGISTRATION OR FROM PREVIOUS CALLS. I GAVE ALL INFORMATION AGAIN AND THEY SAID IT WOULD BE IN THE MAIL AT THE END OF OCTOBER. I CALLED AGAIN IN MID OCTOBER AND WAS TOLD THE PACKAGE WOULD BE IN THE MAIL AT THE END OF THAT WEEK. STILL I HAVE RECEIVED NOTHING. MY CHILD HAS BEEN DRIVING AROUND FOR NEARLY THREE MONTHS IN A RECALLED SEAT. I CANNOT BELIEVE THIS IS RESPONSIBLE BEHAVIOUR FROM BRITAX. CAN YOU INVESTIGATE?*AK

CONSUMER RECEIVED A BRITAX RECALL. CONTACTED BRITAX A TOTAL OF FOUR TIMES TO RESOLVE THE PROBLEM. IT HAD BEEN A MONTH OR MORE. HOWEVER, BRITAX HAD NOT SATISFIED THE CONSUMER WITH THE RECALL. THEY HAVE NOT SENT THE REPLACEMENT PART. CONSUMER COULD NOT USE THE CHILD SEAT. *AK

RECALL 04C00 000 CONCERNING A-LOCK WEBBING SLIPPAGE. CONSUMER WAS WAITING FOR THIS RECALL PART SINCE THE MIDDLE OF AUGUST 2004. CONSUMER CALLED THREE TIMES BRITAX CUSTOMER SERVICE REPRESENTATIVE, BUT STILL DID NOT RECEIVE THE PART. *AK

NHTSA RECALL 04C002000 CONCERNING LOCK WEBBING SLIPPAGE. NO PARTS WERE AVAILABLE. *AK

BRITAX MARATHON MODEL # E9L06, DOM 08/01/2002. NO PARTS WERE AVAILABLE FOR RECALL HARNESS ADJUSTER STRAP. *AK

NHTSA RECALL 04C002000 CONCERNING LOCK WEBBING SLIPPAGE. NO PARTS WERE AVAILABLE. *AK

BRITAX MARATHON MODEL # E9L0636. NO PARTS WERE AVAILABLE FOR RECALL ON ADJUSTABLE HARNESS STRAP. *AK