BRITAX E9L07 (WIZARD) Complaints

THE CONSUMER CALLED BRITAX TWO MONTHS AGO TO RECEIVE A KIT FOR THE HARNESS. HOWEVER, SHE HAS NOT RECEIVED THE KIT. SHE CONTACTED BRITAX AND WAS TOLD THAT THEY WOULD SEND THE KIT WHENEVER THEY GOT A CHANCE, SHE THEN REQUESTED TO SPEAK TO A SUPERVISOR AND WAS TOLD THAT SHE COULD NOT, AND THAT SHE COULD LEAVE HER NAME AND NUMBER, AND A SUPERVISOR WOULD CALL HER BACK WHEN THEY FOUND THE TIME. PLEASE PROVIDE ANY FURTHER INFORMATION. *JB THE CONSUMER RECEIVED THE NEW HARNESS IN THE BEGINNING OF NOVEMBER. *TC

NHTSA RECALL 04C002000, CONSUMER RECEIVED A RECALL FOR THE BRITAX STRAP. THE MANUFACTURER SENT ONE STRAP, BUT CONSUMER OWNED TWO SEATS. THE SEATS WERE EXPERIENCING SLIPPAGE. *AK

BRITAX WIZARD CAR SEAT MODEL # E9L0762 (SERIAL NO. E9L0762013161) BATCH : 505425, DOM 03/13/04. PROBLEM BUCKLE DOES NOT GENERALLY HAVE AN AUDIBLE "CLICK" WHEN HARNESS ENGAGES INTO BUCKLE. HARNESS FOUND NOT TO BE ENGAGED AT END OF TRIP ON MORE THAN ONE OCCAISION.*AK

I OWN ONE OF THE BRITAX WIZARDS THAT WERE RECALLED IN EARLY AUGUST. I CONTACTED BRITAX TO BE SENT THE NEW RESTRAINT AND REGISTERED ON THEIR WEBSITE SO THEY COULD SEND ME THE NEW STRAPS AND THEY HAVE NOT GOTTEN HERE YET AND IT'S NOVEMBER 1. I TRIED TO REGISTER AGAIN THINKING MAYBE I SLIPPED THROUGH THEIR SYSTEM, BUT THE WEBSITE SAID THAT I WAS ALREADY REGISTERED, SO THEY DO HAVE MY INFORMATION BUT I DON'T HAVE THE REPAIR KIT FOR MY CHILDSEAT. I BOUGHT THE MOST EXPENSIVE CHILDSEAT ON THE MARKET AND IT WAS RECALLED BUT THEY HAVEN'T DONE ANYTHING YET TO ENSURE MY CHILD'S SAFETY. I THINK A REASONABLE AMOUNT OF TIME HAS GONE BY SO I AM COMPLAINING.

THE CONSUMER HAS SUBMITTED PAPERWORK AS WELL AS CORRESPONDENCE TO THE MANUFACTURER WHO ASSURED THE CONSUMER THAT THEY WOULD RECEIVE THE REPLACEMENT PARTS BY THE END OF SEPTEMBER. THE CONSUMER HAS TRIED TO CONTACT THE MANUFACTURER WHO WAS NON- RESPONSIVE, AT THIS TIME. PROVIDE FURTHER DETAILS. *JB

BRITAX WIZARD CHILD RESTRAINT. BUCKLE DOES NOT LOCK IF RIGHT SIDE IS INSERTED INTO BUCKLE BEFORE LEFT SIDE. *JB

BRITAX WIZARD MODEL # E9L0742, DOM 10/01/2003. THE CHILD IS ABLE TO REACH BACK AND PULL THE HEAD REST FOAM PADDING OFF THE CHILD SEAT. MANUFACTURER WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK

I PURCHASED A BRITAX WIZARD FOR MY 2 1/2 YEAR OLD IN JULY. I RECENTLY NOTICED SHE FIGURED OUT HOW TO OPEN THE FLAP AND LOOSEN THE BELT WHICH ALLOWS HER TO PUSH FORWARD, LOOSENING THE STRAPS OF THE SEAT. SHE HAS DONE THIS ON AT LEAST THREE OCCASIONS NOW. I THOUGHT THE CURRENT RECALL KIT WOULD FIX THE PROBLEM BUT WHEN I NOTIFIED BRITAX THIS MORNING THEY INFORMED ME THAT THIS WOULD NOT FIX THE PROBLEM AND THAT I WOULD HAVE TO CONTACT THE RETAILER I INSISTED ON GETTING A COMPLETELY DIFFERENT SEAT AND EXPLAINED THAT IT IS LIKELY MY TWO YEAR OLD ISN'T THE ONLY GENIUS I THINK SHE IS AND OTHER KIDS' LIVES COULD BE AT STAKE. THE REPRESENTATIVE STATED THAT THE ONLY THING SHE COULD DO FOR ME WOULD BE TO SEND ME THE RECALL KIT. AS I AM AN ATTORNEY, I ASKED WHY THE RETAILER WOULD HAVE TO BE CALLED SINCE THE MANUFACTURER WOULD ULTIMATELY BE RESPONSIBLE FOR REPLACING THE ITEM AS IT IS CLEARLY DEFECTIVE. THE BRITAX REPRESENTATIVE SAID SHE WOULD HAVE MANAGEMENT RETURN MY CALL NEXT WEEK. I THEN PHONED THE RETAILER AND INFORMED HIM OF THE PROBLEM AND HE TOLD ME INITIALLY TO CALL BRITAX BUT THEN WHEN I EXPLAINED THE CONCEPT OF STRICT LIABILITY AND THE CHAIN OF LIABILITY HE SUDDENLY AGREED TO ASSIST ME. I AM CONCERNED ABOUT THIS PRODUCT AS I DO NOT BELIEVE THE CURRENT RECALL KIT WILL FIX THE PROBLEM. I AM INSISTING ON A DIFFERENT BRITAX CAR SEAT (AND I AM QUITE CERTAIN THAT I WILL GET WHAT I AM ASKING FOR) BUT THE PUBLIC MUST BE INFORMED ABOUT THIS PRODUCT SINCE INNOCENT CHILDREN'S LIVES ARE AT STAKE. PLEASE ASSIST. THE RETAILER TELLS ME MILLIONS OF THESE SEATS HAVE BEEN SOLD. KARYNE T. GHANTOUS, ESQ. BURNHAM BROWN 510/835-6729 . *AK

CONSUMER RECEIVED BRITAX RECALL LETTER, REGARDING THE ADJUSTER STRAP. CONSUMER CALLED THE MANUFACTURER, AND THEY INDICATED STILL DID NOT HAVE THE PARTS AVAILABLE TO CONDUCT RECALL REPAIRS. HOWEVER, THEY TOLD HER TO BUY A CHEAP CHILD SEAT UNTIL THEY HAVE THE PART AVAILABLE. *AK

CONSUMER WAS CONCERNED ABOUT BRITAX WIZARD CHILD SEAT WITH A BUILD IN HEAD REST. WHILE DRIVING THE CHILD HEAD MOVED WHEN MAKING TURNS. *AK