BRITAX E9L47 (DECATHLON) Complaints

TL* THE CONTACT OWNS A BRITAX DECATHLON CHILD RESTRAINT, MODEL NUMBER: E9L47A0, AND SERIAL NUMBER: E9L47A0010554. THE CHILD RESTRAIN WAS MANUFACTURED AUGUST 22, 2006. THE CONTACT STATED THAT THE MANUFACTURING KIT WAS RECEIVED UNDER NHTSA CAMPAIGN ID NUMBER: 07C005000 BUT THE KIT DID NOT CORRECT THE FAILURE. INSTEAD, THE PLASTIC ADJUSTER THAT WAS SENT WITH THE KIT SHREDDED THE HARNESS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. UPDATED 01/05/12

CPSC# I1130068A. BRITAX DECATHLON. CONSUMER STATED THAT SHE HAD HER SONS CAR SEAT INSPECTED AND WAS TOLD THE LOWER LATCH SYSTEM OF HIS BRITAX DECATHLON CAR SEAT WAS DEFECTIVE AND WOULD NOT HAVE PERFORMED IN AN ACCIDENT. *LN THE CONSUMER WAS INFORMED THE LOWER ANCHOR WAS BACKWARDS ON ONE SIDE AND COULD NOT BE USED CORRECTLY TO INSTALL THE CHILD SEAT USING ANCHORS. THE LOWER ANCHOR ATTACHMENTS WERE NOT SEWN ON PROPERLY AND THE BELT HAD TO BE TWISTED TO GET THE ANCHORS ONTO THE LATCH SYSTEM. THE CONSUMER INFORMED THE MANUFACTURER AND THEY REPLACED THE LATCH SYSTEM, BUT REFUSED TO ISSUE A RECALL OR EVEN WARN OTHER CONSUMERS, BECAUSE THE CONSUMER WAS THE ONLY PERSON WITH A COMPLAINT. *JB

CPSC DOCUMENT NUMBER I1130068A. BRITAX DECATHLON CAR SEAT. CONSUMER STATES THE LOWER ANCHOR ATTACHMENT IS BACKWARDS ON ONE SIDE AND CANNOT BE USED CORRECTLY TO INSTALL THE CHILD SEAT USING LOWER ANCHORS *TGW THE CONSUMER STATED THE LOWER ANCHOR ATTACHMENTS WERE NOT SEWN ON PROPERLY AND THE BELT HAD TO BE TWISTED IN ORDER TO GET THE ANCHORS ONTO THE LATCH SYSTEM. *JB

I AM WRITING TO REPORT A DEFECT IN THE BRITAX DECATHLON CAR SEAT LOWER LATCH SYSTEM. THE BELT ON MY SYSTEM IS TWISTED AND WILL NOT PERFORM PROPERLY IN A CRASH. I HAVE NOTIFIED BRITAX AND THEY SENT ME A REPLACEMENT BELT BUT WITHOUT ANY INSTRUCTIONS AND HAVE NOT ISSUED A RECALL. I AM CONCERNED ABOUT ALL THE OTHER CAR SEATS ON THE ROAD AND THE CHILDREN WHO ARE AT RISK OF SERIOUS INJURY. A REPRESENTATIVE FROM THE PA TRAFFIC INJURY PREVENTION PROJECT (TIPP) AT THE PA CHAPTER OF THE AMERICAN ACADEMY OF PEDIATRICS INSPECTED THE CAR SEAT ON TUESDAY OCTOBER 26, 2010 AND FOUND THAT ?THE LOWER ANCHOR ATTACHMENT IS BACKWARDS ON ONE SIDE AND CANNOT BE USED CORRECTLY TO INSTALL CHILD SEAT USING LOWER ANCHORS.? HER NAME IS [XXX] AND SHE CAN BE REACHED AT [XXX]. SHE SAID THAT IT WAS A MANUFACTURING DEFECT AND THE SEATS SHOULD BE RECALLED. THE IDENTIFIERS FOR THE CAR SEAT ARE: DATE OF MFG: 04-05-2007 MAKE DECATHLON MODEL E9L 4769 SERIAL NUMBER E9L4769017324 BATCH NUMBER J00088948 PURCHASED FROM BABYUNIVERSE.COM IN MAY 2007 MY CONTACT AT BRITAX IS [XXX] CONSUMER SERVICE MANAGERBRITAX [XXX] 13501 SOUTH RIDGE DRIVE CHARLOTTE NC 28273 [email protected] (RELATED VEHICLE INFORMATION: MODEL YEAR=2006, MAKE=TOYOTA, MODEL=HIGHLANDER). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL*THE CONTACT OWNS A BRITAX E9L4790 (DECATHLON) CHILD SEAT. THE SEAT WAS MANUFACTURED ON AUGUST 18, 2007. THE CONTACT WENT TO A CHILD SEAT INSPECTION STATION AND WAS INFORMED THAT THE SEAT WOULD NOT LOCK IN AN UPRIGHT OR RECLINE POSITION. THE SEAT WOULD REMAIN STUCK IN THE MIDDLE. THE CHILD SEAT IS A REARFACING CONVERTIBLE SEAT, BUT THE CONTACT NOW WANTS IT TO FACE FORWARD. THE CONTACT WAS INFORMED NOT TO USE THE SEAT BECAUSE IT WAS UNSAFE AND WAS ADVISED TO CALL THE MANUFACTURER FOR FURTHER ASSISTANCE. UPDATED 3/16/09 *CN UPDATED 03/19/09. *JB

I PURCHASED 2 BRITAX CAR SEATS AND WE RECEIVED NOTICE THAT THERE WAS A RECALL. WE FOLLOWED THE INSTRUCTIONS THAT BRITAX INDICATED TO RECEIVE A RECALL KIT AND WE HAVE REQUESTED THEM 5 TIMES AND STILL BRITAX NEVER SENT THEM TO US. I DO NOT FEEL COMFORTABLE HAVING MY CHILD IN A RECALLED SEAT AND BRITAX HAS DONE NOTHING TO FIX IT KNOWING WE HAVE THESE DEFECTIVE SEATS. I THEN CALLED THE LAST TIME AND THE CUSTOMER SERVICE REP STATED SHE WOULD BE SENDING ME TWO BRAND NEW BRITAX SEATS AND I NEVER RECEIVED THOSE EITHER. I JUST DON'T WANT TO DRIVE AROUND WITH RECALLED SEATS AND BRITAX IS DOING NOTHING TO FIX THE PROBLEM. *JB

BRITAX DECATHLON CHILD RESTRAINT SEAT RECALL REPAIR. CUSTOMER STATES SHE HAS TWO SEATS FROM BRITAX THAT MAY BE AFFECTED. SHE SAYS THE HARNESS ARE GETTING LOOSE AROUND HER KIDS AND BRITAX HAS SENT THEM NOTHING. *KB

TL*THE CONTACT OWNS A BRITAX DECATHLON CHILD SAFETY SEAT. THE CONTACT STATED THAT THE LOCK OFF CLIPS WOULD UNLATCH WHEN SECURED. THE CHILD SEAT HAS BEEN REINSTALLED ON SEVERAL OCCASIONS, BUT THE CLIPS CONTINUE TO UNLATCH. THE MANUFACTURER STATED THAT THEY WOULD SEND NEW LOCK OFF CLIPS AND ADVISED HER TO USE THE SEAT BELT MECHANISM IN THE INTERIM. UPDATED 01-16-08. *KB UPDATED *JB

TL*THE CONTACT OWNS A 2006 BRITAX E9L4741-DECATHLON (NA) SAFETY SEAT. WHILE TIGHTENING THE WEBBING ACROSS THE TODDLERS CHEST, THE HARNESS AND HARNESS HOUSING SEPARATED COMPLETELY FROM THE SEAT. THE CONTACT SECURED THE CHILD THE BEST THAT SHE COULD AND DROVE TO THE FIRE DEPARTMENT. THE FIRE DEPARTMENT STATED THAT THE FAILURE APPEARED TO BE A MANUFACTURING DEFECT AND ADVISED HER TO GET ANOTHER SAFETY SEAT. SHE STATED THAT SHE HAD A SECOND SEAT AT HER RESIDENCE. THE FIRE DEPARTMENT WAS ABLE TO SECURE THE SEAT UNTIL THE CONTACT ARRIVED HOME. THEY ALSO ADVISED HER TO NEVER PLACE THE CHILD IN THE DEFECTIVE SEAT AGAIN. SHE ATTEMPTED TO NOTIFY BRITAX, BUT WAS UNSUCCESSFUL. THE SERIAL NUMBER OF THE SAFETY SEAT WAS E9L4741028892 AND THE BATCH NUMBER WAS J000005582.

I HAD BUCKLED MY 14 MONTH OLD INTO HER CAR SEAT AND WAS TIGHTENING THE BELT (REMOVING SLACK) WHEN THE ENTIRE HOUSING THAT ALLOWS YOU TO TIGHTEN AND RELEASE THE BELT PULLED OUT OF THE CAR SEAT. I COULD THEREFORE NOT SECURE MY DAUGHTER IN THE SEAT BECAUSE THERE WAS NO WAY TO SECURELY FASTEN HER WITH THIS HOUSING MECHANISM PULLED OUT. WE HAD TO DRIVE HOME WITH THIS DEFECTIVE CAR SEAT. WE HAVE NOW SENT IT BACK TO THE MANUFACTURER AND ARE AWAITING THERE DECISION ON REPLACEMENT. IN THE MEAN TIME WE ARE LEFT WITH NO SAFE CAR SEAT TO USE AS THE ONLY AVAILABLE TEMPORARY REPLACEMENT IS OUR SONS OLD SEAT WHICH IS MORE THAN 5YRS OLD.