DIONO RADIAN 3RX Complaints

The contact owns a Diono Child Safety Seat, Model Type: Radian 3R, Model Number: 50620-us-01, Manufactured Date: April 22, 2023. The contact stated that while unbuckling the child from the child seat, the buckle housing plastic part snapped. The failure occurred outside of a crash. The consumer was concerned about the structural integrity and that the fractured plastic piece compromised the restraint system, and the car seat would not perform as needed in a crash. The manufacturer was notified of the failure and informed the contact to purchase a replacement buckle.

This is now the 2nd carseat, same exact brand and model. The headrest is to be positioned in certain spots as the child grows. I raised it to where its needed but the headrest falls. I have watched countless youtube videos and read the instruction manuals how to and the headrest still goes to the lowest sitting position possible. When it happened to the first carseat they sent out backing plates for ME to replace and it did not help. Then sent a new whole headrest piece to replace which didn't help either. I had to slightly put my foot down in order for them to just send a replacement seat. Now this is happening AGAIN with the same modeled seat for my other child. This isn't just 1 seat its happened to it's 2. Paying a ton of money for the best safety seats for our kids and to have an issue with the headrest which is a major part of the body that needs to have safety coverage and properly fastened /following the rules/instructions. The headrest is what's not working properly, it is available for inspection if needed. It puts any child at risk since its not sitting at the height needed can possible hurt the childs head/neck possibly. This specific carseat has NOT been inspected but we did send the other carseat I did have an issue with back to the manufacturer.

TL* THE CONTACT OWNS A DIONO SAFETY SEAT, MODEL NUMBER: 50622-US-01, MODEL TYPE: RADIAN 3RX ALL-IN-ONE CONVERTIBLE CAR SEAT, MANUFACTURE DATE: 12/01/2019. THE CONTACT STATED THAT WHILE LOCATED ON THE FLOOR IN THE BATHROOM, THE CHILD STARTED PLAYING WITH THE CAR SEAT AND TORE THE BASE FABRIC CAUSING THE FOAM PADDING TO BECOME VISIBLE. THE CONTACT STATED THAT THE CAR SEAT BECAME UNSAFE AND UNUSABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED.*DT*DT *TR*DT*DT THE CONSUMER PROVIDED PHOTOS. *TR