EVENFLO 264 (TRIUMPH) Complaints

THE ARMREST COVER IS NOT SECURE AND IS ONLY HELD BY A STRIP OF ELASTIC ALLOWING CHILDREN TO ACCESS THE STYROFOAM ARMRESTS. CHILDREN SECURED IN THE SEAT ARE EASILY ABLE TO PICK AT THE STYROFOAM. THIS POSES A SEVERE CHOKING HAZARD AND IS VERY DISTRACTING TO THE DRIVER. I HAVE HAD TO PULL OVER ON TWO OCCASIONS TO REMOVE CHUNKS OF FOAM FROM MY SONS GRASP. I CONTACTED THE MANUFACTURER AND THEY OFFERED TO REPLACE THE DAMAGED FOAM AFTER I SENT IN PICTURES. MY SON HAS PICKED OUT PIECES OF STYROFOAM UP TO 3/4 INCH IN DIAMETER AND HAS ON ONE OCCASION ATTEMPTED TO PLACE IT IN HIS MOUTH. *NM

MY EVENFLO TRIUMPH CAR SEAT IS ILLEGAL. I NOTICED THAT THERE WAS A RECALL ON THE TRIUMPH CAR SEAT, AND WENT TO CHECK MY MODEL NUMBER AND YEAR OF MANUFACTURE I COULD NOT FIND IT ON THE SEAT. I CALLED EVENFLO, AND THEIR SOLUTION WHEN I TOLD THEM THAT THERE WAS NO INFORMATION ON THE SEAT WAS TO REPEATEDLY TELL ME (LOUDER AND SLOWER EVERY TIME) TO RECLINE THE SEAT AND LOOK ON THE BACK BETWEEN THE SEAT AND BASE FOR THE WHITE STICKER WITH THE MODEL NUMBER AND DATE OF MANUFACTURE. OBVIOUSLY, THE STICKER EITHER FELL OFF, WHICH IS HARD TO BELIEVE SINCE THERE ARE NUMEROUS STICKERS ON THE SEAT AND ALL ARE STILL FINE, OR THEY NEVER BOTHERED TO PUT THE STICKER ON IN THE FIRST PLACE. AS THE OTHER STICKERS ARE STILL FIRMLY ATTACHED, AND AS THE CUSTOMER SERVICE WOMEN WERE SO PHENOMENALLY RUDE TO ME, I SUSPECT THE FORMER. SADLY, THE BOX IS LONG GONE. THANK YOU FOR YOUR ATTENTION TO THIS MATTER. AMY R. LOCH. *NM

MY SON WAS RIDING IN HIS CAR SEAT AND PULLED BACK THE COVER THAT GOES OVER THE ARM REST WHICH EXPOSED THE PLASTIC UNDERNEATH. IN TURN, THE ROUGH EDGE ON THE PLASTIC ARM REST SEVERELY SCRAPED AND SOMEWHAT CUT HIS ARM. IT DID NOT REQUIRE AN EMERGENCY ROOM VISIT, BUT IT DOES APPEAR THAT IT WILL LEAVE A SCAR. *NM

I WAS ADVISED BY MY NHTSA CAR SEAT INSPECTOR TO INFORM YOU OF THE FOLLOWING: EVENFLO TRIUMPH, #359-1288P1, 8-25-03. DUE TO CONTOURED BACK SEATS IN THE NEWER VEHICLES, WHEN REAR FACING THE HARNESS ADJUSTERS ARE NOT ACCESSIBLE. *JB

WE PURCHASED AN EVENFLO TRIUMPH V CARSEAT FOR OUR SON JUST OVER 1 YEAR AGO. A FEW DAYS AGO WHEN I PLACED MY SON IN THE SEAT, I TRIED TO TIGHTEN THE HARNESS THAT KEEPS HIM RESTRAINED. HOWEVER, THE KNOB TO TIGHTEN THE HARNESS WOULD TURN, BUT WOULD NOT "CLICK" TO LOCK IT INTO PLACE. AS A RESULT, THE HARNESS WAS VERY LOOSE AND DID NOT RESTRAIN MY CHILD AT ALL. I CALLED TO TELL EVENFLO ABOUT THIS DEFECT AND THEIR RESPONSE WAS TO DO NOTHING. THEY DID NOT WANT TO INSPECT THE SEAT FOR THE DEFECT AND THEY DID NOT OFFER ANY SORT OF REPLACEMENT FOR THE SEAT. THEY SEEMED VERY UNCONCERNED ABOUT WHAT I FEEL WAS A VERY SERIOUS SAFETY DEFECT FOR A PRODUCT I TRUST TO KEEP MY CHILD SAFE. *NM

CONSUMER EVENFLO TRIUMPH METAL PIECE THAT SECURES THE CROTCH STRAP WAS FOUND LOOSE SUCH THAT THE EDGE OF THE METAL WAS PROTRUDING FROM THE SEAT. *TS THIS DEFECT WAS FOUND DURING A CHILD SEAT CHECK UP EVENT. THE WHITE CLIP THAT HOLDS THE HARNESS BUCKLE AGAINST THE ADJUSTMENT IN THE BACK OF THE SEAT HAD COME OFF AND FELL OUT OF THE SEAT AS THE SEAT WAS TIPPED AND MOVED DURING THE CHECK. THE CONSUMER CLAIMED THAT THE SEAT HAD NOT BEEN MOVED SINCE THE INITIAL INSTALLATION BY A CERTIFIED TECH (EVENFLO TRIUMPH 3591404P1). *NM

OUR EVENFLO TRIUMPH CAR SEAT HARNESS SYSTEM FAILED. THE RIGID PLASTIC PLATE THAT COVERS THE MECHANISM NO LONGER STAYS CLOSED AFTER ONLY 3 1/2 YEARS OF USE. THIS ALLOWS THE HARNESS TO BECOME TRAPPED BETWEEN THE SHELL OF THE SEAT AND THE COVER, MAKING IT ALMOST IMPOSSIBLE TO ADJUST THE HARNESS LENGTH. THIS ALSO ALLOWED SLACK TO BE INTRODUCED INTO THE HARNESS MAKING IT UNSAFE TO USE. AS WE WERE LEAVING ON VACATION WHEN THE COVER FAILED MY HUSBAND SCREWED THE PLATE SHUT TO KEEP OUR CHILD SAFE UNTIL WE WERE ABLE TO REPLACE THE SEAT. *JB

DT*: THE CONTACT STATED THE PICTURE ON THE BOX OF THE CHILD SAFETY SEAT SHOWS AN INFANT IN THE REAR FACING CHILD SAFETY SEAT WITH THE HEAD PILLOW IN USE. THE OWNER'S MANUAL INSTRUCTS CONSUMERS NOT TO USE THE HEAD PILLOW FOR THE REAR FACING INFANT SEAT. THE MANUFACTURER CONFIRMED THE HEAD PILLOW SHOULD NOT BE USED FOR THE INFANT REAR FACING. ALSO, THE CONTACT STATED THAT THE OWNER'S MANUAL IS OUTDATED AND DOES NOT LIST THE CORRECT PARTS FOR THIS PARTICULAR CHILD SAFETY SEAT. THE CONTACT IS CONCERNED THAT VERY FEW PEOPLE WILL USE THIS CHILD SAFETY SEAT CORRECTLY DUE TO THE MISLEADING PICTURE ON THE BOX AND THE OUT DATED OWNER'S MANUAL. THE MANUFACTURER OF THE CHILD SAFETY SEAT IS EVENFLO. THE BRAND NAME IS TRIUMPH PREMIER CONVERTIBLE; MODEL # 3931624P1. THE MANUFACTURING DATE IS: 02-28-06. UPDATED ON 05/30/2006. *AK

MY BABY'S EVENFLO TRIUMPH CAR SEAT BELTS FAILED. ON APRIL 20, 2006, I WAS TRAVELING ON THE FREEWAY AND HAD TO MAKE AN ABRUPT STOP TO AVOID AN ACCIDENT. MY SON, ALTHOUGH TIGHTLY BUCKLED INTO HIS CAR SEAT, FLEW OUT OF THE CAR SEAT BECAUSE THE SEAT BELTS OPENED UP WHEN I BRAKED HARD. HE HIT THE CENTER CONSOLE OF MY CAR. *JB

EVENFLO TRIUMPH CHILD RESTRAINT STRAPS LOST TENSION. *TS EVENFLO TRIUMPH CHILD RESTRAINT. *JB