GRACO TURN2ME Complaints

View complaints related to GRACO TURN2ME. The complaints found here are submitted by actual consumers with first hand experience. There are more than 40 complaints submitted for the GRACO TURN2ME. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.

  • GRACO TURN2MECAR SEATS
    - lynnwood, WA

    car seat gets loose easily and quickly with simple vibration down the road. example going over speed bumps and appropriate speed causes the seat to oscillate making seat belt strap loose that keeps the car seat in place. in one instance the strap was so loose i could not use the rotate function without the possibility of the car seat falling out of place. this is the second unit i have had with the issue manufacture is not moving to fix issue.

    Source: NHTSA WEB SITE
  • GRACO TURN2MECAR SEATS
    - Bridgeport, IL

    As a CPST, I am very concerned by the failure that I have witnessed on multiple occasions of the Snuglock mechanism of the Graco Turn2Me to secure the seat. The Snuglock mechanism is supposed to serve as a lockoff for the vehicle seatbelt, so that the seatbelt doesn't have to manually be locked. However, it seems that the Snuglock is failing to do so. I first noticed an issue back in October of 2022 when I went to put my rear facing 2yo into the seat and noticed that it was loose/"rocking". Upon taking hold of the seat, I could completely push the seat over, with very minimal force. I chalked it up to a squirming toddler whom was fighting his father to be bucked the previous day. However, since October, I have found that the seat repeatedly becomes loose over time. It is now to the point that I check the seat every single time we get into the car and there has been multiple times I have had to reinstall in the middle of store/restaurant parking lots. At this point, I am reinstalling weekly due to what I believe is a faulty Snuglock. When loose, you can visibly see the slack in the vehicle belt. It's my belief that, over time, the Snuglock is allow the vehicle seatbelt to "slip" causing this slack and, therefore, a very dangerous, unsecure install. As a CPST, I have helped a number of caregivers whom are experiencing the very same issue. I have 2 videos I would love to share: the first showing how loose the install becomes. The second showing the seat after I have reinstalled (testing in the same locations for reference.) Please reach out to me if you would like to view them.

    Source: NHTSA WEB SITE