AIRTEX Complaints

Fuel pulp module failed on highway. Was told there is not a recall on my VIN even tho online there is a recall and known issue for the part

ON 8/13/2013 THE ORIGINAL FUEL PUMP IN MY 2002 FORD RANGER WAS REPLACED WITH AN AIRTEX BRAND FUEL PUMP.ON 3/17/2015 I HAD TO REPLACE THE FUEL PUMP AFTER IT FAILED,ONLY 18 MONTHS AND 5000 MILES LATER.DURING THE PERIOD OF 6/10/2013 AND 8/16/2013 AIRTEX HAD A FUEL PUMP RECALL ON THREE DIFFERENT VEHICLE MODELS,AS WELL AS HAVING RECALLED DEFECTIVE FUEL PUMPS SINCE.ALSO IN 12/2013 AIRTEX BEGAN OFFERING A LIFETIME WARRANTY AS OPPOSED TO THEIR PREVIOUS ONE YEAR WARRANTY.I HAVE OWNED 6 CARS AND THIS IS THE ONLY TIME I'VE HAD TO REPLACE A FUEL PUMP.I BELIEVE MY LOW MILEAGE MANAGED TO PROLONG THE LIFE OF THE DEFECTIVE FUEL PUMP,AND THEREFORE NEITHER ME OR MY REPAIR SHOP SHOULD BE LIABLE.I ALSO BELIEVE THE HISTORY OF FAILURE WITH AIRTEX PUMPS SHOULD MAKE THEM LIABLE FOR MY REPAIR,DESPITE ANY OUTDATED WARRANTY.I BELIEVE THEIR CONSTANT RECALLS AND OPTING TO PROVIDE A LONGER WARRANTY SUGGESTS THEY DON'T HAVE THE FAITH IN THEIR PRODUCT THEY EXPECT ME TO. I FEEL AIRTEX CUSTOMER SUPPORT FAILED TO ADDRESS MY ISSUE OR PROVIDE ANY MEANS FOR RESOLUTION.THIS IS A DEFECTIVE PUMP,NO QUESTION ABOUT IT.I STILL HAVE ALL REPAIR RECEIPTS AND THE DEFECTIVE FUEL PUMP AND FILTER THAT WERE REMOVED FROM MY TRUCK.THERE IS ZERO CHANCE HOW I DRIVE,PARK OR ANYTHING I HAVE DONE HAD ANYTHING TO DO WITH THIS FUEL PUMP FAILURE,I DO NOT WANT TO BE PUNISHED BECAUSE I PRESERVED THEIR DEFECT BEYOND THE WARRANTY PERIOD,WHICH AIRTEX THEMSELVES DEEMED TO BE INSUFFICIENT,OTHERWISE WHY WOULD THEY CHANGE IT TO A LIFETIME WARRANTY? *TR

I OWN A 1999 JEEP GRAND CHEROKEE LAREDO AND THE FUEL PUMP WENT BAD AND I COULD SMELL SMOKE, LIKE AND ELECTRICAL PROBLEM. THE MECHANIC SAID IT WAS THE FUEL PUMP AND I AUTHORIZED HIM TO REPAIR. I THEN LOOKED ONLINE TO FIND THAT THE FUEL PUMP WHICH MY JEEP HAD WAS A RECALLED AFTERMARKET FUEL PUMP FROM AIRTEX. I CALLED AIRTEX AND THEY GAVE ME THE RUN AROUND ASKED ME ALL SORTS OF QUESTIONS , ARE YOU SURE THIS IS THE RIGHT ONE AND DID I HAVE THE PART TO SHIP BACK TO THEM. I CALLED THE MECHANIC AND HE ALREADY REPLACED IT WITH A NEW AIRTEX FUEL PUMP AND THREW THE OTHER AWAY. I HAVE THE RECEIPT BUT CANNOT SEND THE OLD FUEL PUMP BACK. THEY REFUSE TO REIMBURSE ME FOR THIS RECALLED PRODUCT EVEN WHEN MY MECHANIC WROTE DOWN THE OLD MAKE AND MODEL NUMBER OF THE OLD RECALLED FUEL PUMP. THIS IS WRONG AND UNFAIR. $500 I AM OUT . *TR

TL* THE CONTACT OWNS AN AIRTEX E3952M FUEL PUMP. THE CONTACT STATED THAT THE FUEL PUMP FAILED WITHIN A FEW DAYS OF PURCHASE. HE PURCHASED A SECOND FUEL PUMP AND IT TOO FAILED WITHIN A MONTH. THE MANUFACTURER WAS CONTACTED BUT WOULD NOT PROVIDE ANY ASSISTANCE.

I'VE GONE THROUGH 5 BELTS IN THE PAST YEAR. MY A/C JUST WENT OUT AGAIN. I HAD THE EVAPORATER COIL REPLACED JUST AFTER MY 3 YEAR WARRANTY GAVE OUT 2 YEARS AGO. MY VAN ONLY HAS 58,000 MILES ON IT AND I BOUGHT IT NEW IN OCT.97. I WILL NEVER BUY A DODGE AGAIN. I'VE NEVER FELT SO UNSAFE IN A VEHICLE AS I DO IN MY VAN. *LA