DORMAN Complaints

DOOR WINDOWS DO NOT OPERATE UP OR DOWN WHEN PRESSING ROCKER SWITCH - 2ND TIME FOR REPAIR OF PROBLEM. *TR

I HAVE A 2005 CHEVY 2500 I HAVE HAD THE STEERING SHAFT REPLACED 2 TIMES ALREADY AND NOW AT 80,000 MILES IT HAS GONE OUT AGAIN. I HAVE CONTACTED GM ABOUT THIS PROBLEM, THEY ARE AWARE OF THE PROBLEM BUT UNWILLING TO DO ANYTHING ABOUT IT, THEY SAY ITS NOT A SAFETY ISSUE. WELL MAYBE THEY SHOULD DRIVE IT FOR A DAY THEY WOULD THINK OTHERWISE. IT FEELS LIKE THE STEERING WHEEL SHAFT AND ALL IS ABOUT TO FALL OUT OF THE TRUCK , I AM AFRAID TO EVEN HAVE MY FAMILY RIDE IT THE VEHICLE WITH ME. I HAVE RESEARCHED ONLINE AND THIS HAS BEEN A ONGOING PROBLEM FOR SOME TIME AND GM HAS NOT ADDRESSED THE PROBLEM. I WOULD ADVISE WHOM EVER TO GET ONLINE AND RESEARCH ALL OF THE BLOGS ETC OF PEOPLE HAVING SAME PROBLEM THEIR ARE SO MANY IT WOULD TAKE ME MONTHS TO READ THEM ALL. I SPOKE WILL GM AGAIN LAST WEEK AND THEY TOLD ME TO CONTACT YOUR OFFICE AND REPORT IT TO YOU IF I WANT THIS PROBLEM RESOLVED. I BELIEVE IT IS A SAFETY ISSUE AND SHOULD BE RECALLED. IF THE STEERING SHAFT VIBRATES LONG ENOUGH IT WILL BREAK AND THEN NO STEERING. THANK YOU FOR LOOKING INTO THIS ISSUE AND HELPING ME AND THE MILLIONS OF OTHER PEOPLE EXPERIENCING THE SAME PROBLEM. AGAIN THIS WILL BE THE THIRD TIME THIS PART HAS BEEN REPLACED FIRST AT 20,000 THEN 42,000 AND NOW AT 78,000. *TR

TL*THE CONTACT OWNS A 2001 CHEVROLET SILVERADO 1500 EQUIPPED WITH A DORMAN EXTERIOR DOOR HANDLE. WHILE OPENING THE REAR DRIVERS SIDE DOOR THE CONTACT'S HAND WAS CUT ON THE DOOR HANDLE AS IT DETACHED FROM THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER TO DIAGNOSE OR REPAIR THE DOOR HANDLE. THE FAILURE AND CURRENT MILEAGES WERE 90,000. THE VIN WAS UNAVAILABLE.

TL* THE CONTACT OWNS A DORMAN PANEL RETAINER. THE CONTACT STATED THAT THE PANEL RETAINER WAS APPROXIMATELY ONE MILLIMETER TOO THIN AND THE PLASTIC WAS TOO FLEXIBLE. AS A RESULT, THE CONTACT STATED THAT THE DOOR PANEL WOULD BECOME EXTREMELY LOOSE AFTER A FEW MONTHS.

I OWN 2 DODGE/CHRYSLER PRODUCTS, IN THE 6 YEARS I HAVE HAD THESE CARS I HAVE HAD TO REPAIR THE ELECTRIC WINDOW CABLES 9 TIMES AT A COST OF $250.00 EACH TIME. I HAVE ASKED THE LOCAL DEALERS WHY THEY KEEP BREAKING AND I AM TOLD THAT THEY USE PLASTIC PIECES THAT DON'T HOLD UP. THESE PRODUCTS ARE SUPPOSED TO CARRY A LIFETIME WARRANTY WHICH NONE OF THE DEALERS WILL HONOR. I AM NOT THE ONLY PERSON COMPLAINING ABOUT THIS PROBLEM. I SPOKE TO THE MECHANIC IN MY HOME TOWN AND HE SAID THEY REPLACE AT LEAST 5 TO 6 OF THESE CABLES A DAY. WHY IS CHRYSLER ALLOWED TO USE THESE PRODUCTS WITH NO CONSEQUENCES? THE SAFETY ISSUE IS THE CABLES SNAP WHILE YOU ARE DRIVING AND THE WINDOWS FALL DOWN INTO THE TRACKS. IF YOU ARE IN BAD WEATHER YOU HAVE NO CHANCE OF FIXING THIS TYPE OF PROBLEM. HOW CAN I GO ABOUT GETTING CHRYSLER TO RECALL THESE PRODUCTS AND MAKE THERE SUPPLIER ACCOUNTABLE? THINK ABOUT DRIVING ALONG AND YOUR WINDOW JUST FALLING DOWN TO THE TRACK AND THERE IS NOTHING YOU CAN DO ABOUT IT. NO LOCKING YOUR CAR FOR SAFETY, NO PROTECTING YOURSELF FROM THE ELEMENTS, NO WAY TO FIX THE PROBLEM BUT SHELL OUT MORE MONEY FOR A PRODUCT THAT WILL ALWAYS FAIL!!!!!!!!!!!! *TR