FORD Complaints

I OWN A 2000 FORD FOCUS. THE WHEEL BEARINGS HAVE BEEN REPLACED 3 TIMES. IT APPEARS THAT THEY WILL FAIL EVERY 20,000 MILES. I HAVE NOTIFIED FORD MOTOR CO. AND THEY HAVE ADVISED ME THAT THEY CANNOT HELP AT THIS TIME. I ASSUMED WHEN I PURCHASED THIS CAR THAT IT WAS SAFE AND RELIABLE. I AM SORRY TO SAY THAT I WAS WRONG. I FIND IT HARD TO BELIEVE THAT ANY CAR IN MICHIGAN WOULD NEED TO HAVE THE WHEEL BEARINGS REPLACED EVERY 20,000 MILES. THE FIRST FAILURE OCCURRED BEFORE THE RECALL WHEN MY DAUGHTER WAS DRIVING THE CAR. THE TIRE WAS SHAKING AND ALMOST FELL OF THE CAR. THE SECOND FAILURE OCCURRED DURING THE RECALL. THE THIRD FAILURE OCCURRED WHEN MY DAUGHTER NOTICING A LOUD HUMMING FROM THE REAR OF THE CAR. I HAVE CONTACTED FORD MOTOR CO. CUSTOMER CARE CENTER TWICE AND THEY HAVE INFORMED ME THAT DUE TO THE MILEAGE OF THE CAR (68,000) THAT THEY ARE UNABLE TO HELP ME AT THIS TIME. I ADVISED THEM THAT THE REPAIR WAS ONLY 20,000 MILES OLD. THEY ADVISED ME THAT THIS DOES NOT MATTER TO THEM. IF FORD HAD CORRECTLY FIXED THE PROBLEM, IN MY MIND, IT SHOULD NOT OCCUR AGAIN EVERY 20,000 MILES. IF FORD IS JUST REPLACING THE PART WITH THE ORIGINAL DESIGN PART, IT WILL CONTINUE TO FAIL. I WOULD HATE TO SEE A DEATH OCCUR BECAUSE THIS DESIGN FLAW WAS NOT FIXED CORRECTLY. FORD IS ALSO STATING THAT WE MUST PAY FOR THE REPAIRS BECAUSE WE DID NOT 'PAY' FOR THE EXTENDED WARRANTY. THANK YOU.

THE 2004 LINCOLN NAVIGTOR THAT WE PURCHASED HAS SUFFERED NUMEROUS BATTERY FAILURES LEADING TO VARIOUS ELECTRICAL PROBLEMS. AT FIRST, THE VEHICLE WOULD NOT START AT ALL. AFTER NUMEROUS ATTEMPTS TO REPAIR AND OVER A WEEK WITH THE DEALER, AN IMPROPERLY DEALER INSTALLED DVD PLAYER WAS THE CAUSE. HOWEVER, IMMEDIATELY AFTER THAT PROBLEM WAS "FIXED" THE NAVIGATION SYSTEM FAILED. SPECIFICALLY, THE SCREEN WOULD "GREY" OUT NOT ALLOWING ANY INPUT INTO THE SYSTEM. AFTER 10-13 MINUTES, THE OPTIONS WOULD APPEAR FOR A FEW SECTIONS AND THEN "GREY" OUT AGAIN. *AK

SATURDAY NIGHT DEC 11, 2004, WHILE DRIVING ON ROUTE 91 IN CT, THE CAR LOST STEERING. THE CAR STARTED TO VEER RIGHT AND WHEN MY DAUGHTER (AND 2 SMALL CHILDREN) TRIED TO STEER THE WHEEL JUST TURNED AND TURNED WITH NO RESULTS. SHE ENDED UP NEXT TO A CEMENT WALL, WITH NO DAMAGE TO THE CAR, AFTER PUMPING THE BRAKES. THEY HAD TO CRAWL OUT OF THE WINDOW, BECAUSE OF THE POSITION OF THE CAR, WHEN THE TOW TRUCK CAME. A POLICE CRUISER STAYED BEHIND HER UNTIL THE TOW TRUCK GOT THERE. I HAD IT TOWED TO THE FORD DEALER THAT I BOUGHT IT FROM. THEY FOUND IT WAS WITH THE LINKAGE AND REPAIRED IT. I HATE TO SAY IT, BUT I STILL HAVE A STRANGE FEELING WHEN I DRIVE NOW. I GUESS THAT THEY FOUND A BOLT WAS LOOSE, REMOVED IT, CHECKED THE THREADS AND REINSTALLED IT. I AM SO DISCOURAGED WITH THIS CAR COMPARED TO OTHER FORDS THAT I HAVE HAD. *AK

MY FORD EXPLORER TRANSMISSION IT WAS AT 36000 MILES, MY CAR WAS TUNED AND SERVICED AS SHUDULE, AND IT COST A TOTAL OF $1700.00 TO FIX. WHICH THE CAR IS ONLY 2 YEAR OLD. THE AIR CONDITION STOP WORKING IN DECEMBER OF 2003 AND AT THE TIME MY CAR WAS BARELY 1 YEAR OLD THIER HAS BEEN MANY OTHER CONCERN WITH MY EXPLORER THAT I AM MAKING $500.00 PAYMENT ON. I BELIVED I HAVE PURCHASE A DEFECTED CAR. *AK

THE KEY WILL NOT TURN IN THE IGNITION. IGNITION HAD TO BE REPLACED. THIS IS THE THIRD TIME IT HAS HAPPENED, AND I HAD TO HAVE IT TOWED EACH TIME.*AK

VEHICLE FIRE SUSTAINED ON 2001 FORD FOCUS AFTER REPLACEMENT OF A VALVE GASKET COVER AT HOLLINGSWORTH RICHARD FORD IN BATON ROUGE LOUISIANA. FOLLOWING REPLACEMENT OF GASKET, SMOKE WAS NOTED FROM THE HOOD. DEALER SERVICE REPRESENTATIVE STATED THAT SMOKE WAS DUE TO A CLEANING SOLVENT USED AFTER SERVICING THE VEHICLE AND SHOULD STOP IN ABOUT TWO DAYS. THE FOLLOWING DAY (AFTER SERVICE), THE VEHICLE CAUGHT ON FIRE WHERE THE FIRE HAD TO BE EXTINGUISHED BY THE LOCAL FIRE DEPARTMENT. MY SON AND I WERE IN THE VEHICLE AND BEARLY ESCAPED BEFORE THE FRONT OF VEHICLE WAS ENGULFED IN FLAMES. REPORT HAS BEEN FILED WITH DEALER WHO TOLD ME THAT THIS WAS A MATTER THAT SHOULD BE HANDLED BY THE INSURANCE. FORD DEALER SHOWED NOR INDICATED THEIR ACCEPTANCE OF ANY LIABILITY REGARDING THIS ISSUE. RESEARCH HAS INDICATED MANY CUSTOMER COMPLAINTS OF VEHICLES FIRES CENTERED AROUND THIS YEAR OF FOCUS.*AK

1.EVENTS LEADING UP TO THE FAILURE -ON MORE THAN ONE OCCASION WHILE HAVING MY CAR AT THE DEALER WHILE IN WARRANTY I MADE NOTE TO THE SERVICE INDIVIDUAL,THAT SOME THING FELT WRONG WHEN MY CAR WOULD SHIFT IN TO ANOTHER GEAR WHILE MOVING .NOTHING WAS EVER FOUND WRONG OR ANY DOCUMENTATION WAS MADE. 2.FAILURE AND ITS CONSEQUENCES-AS MY VEHICLE REACHED 43,900 MILES MY TRANSMISSION STARTED TO SHIFT EVEN MORE HARDER AND SOMETIMES WOULD NOT GO IN TO GEAR.THE REAR WOULD VIBRATE TO THE POINT WHERE IT SHOOK THE VEHICLE HARD. 3.WHAT WAS DONE TO CORRECT THE FAILURE-WHEN VEHICLE WAS TAKEN TO THE DEALER IT WAS QUICKLY BROUGHT TO MY ATTENTION THAT MY VEHICLE WAS OUT OF WARANTY AND AFTER DIAGONOSING THE PROBLEM THAT THE TRANS ASSY SOLENOID HAD TO BE REPLACED. I HAD NO CHOICE BUT TO FIX THIS PROBLEM BECAUSE THE VEHICLE WAS UP ON A LIFT . THIS COST ME A TOTAL OF $976.91. I FEEL THAT I WAS LED ON UNTIL MY WARRANTY EXPIRED AND THAT FORD SHOULD COVERED THE COST OF THIS PROBLEM BECAUSE THIS IS A FAIRLY NEW VEHICLE AND IT WAS NOT MY FAULT THAT THIS PART WENT BAD.THIS PART SHOULD BE RECALLED.*AK

VEHICLE INTERIOR AND HEADLIGHTS CONSTANTLY BRIGHTEN AND DIM WHEN BRAKE OR GAS PEDAL IS APPLIED. BROUGHT IT IN TO DEALER ON 11/26/04, ALTERNATOR WAS REPLACED (100 DOLLARS SPENT). ALTERNATOR HAD PREVIOUSLY BEEN REPLACED DUE TO COMPLETE FAILURE ON CHRISTMAS EVE 2001. NOW ON THIRD ALTERNATOR. ON MONDAY NOVEMBER 29, CAR BEGAN EXHIBITED THE SAME BRIGHTENING AND DIMMING EFFECTS. BROUGHT TO DEALER AND WAS INFORMED THAT THE WIRE BETWEEN THE BATTERY AND ALTERNATOR COULD POTENTIALLY HAVE A PROBLEM. DEALER WAS NICE ENOUGH TO FIX IT FOR FREE. I HAVE CONTACTED MERCURY CORPORATE SEVERAL TIMES AND ASKED TO SPEAK WITH SOMEONE WHO CAN ACTUALY HELP ME AND AND ALWAYS TOLD THAT I CAN'T SPEAK TO ANYONE ELSE. THERE ARE SO MANY MORE THINGS THAT HAVE GONE WRONG WITH THIS CAR I DONT EVEN KNOW WHERE TO BEGIN.*AK

WHILE DRIVING AT 55 MPH,MY NEW 2004 F350 6.0 SUPER DUTY DIESEL TRANSMISSION LOCKED UO,. CAUSING THE VEHICLE TO SKID OUT OF CONTROL AT A INTERSECTION.HAD VEHICLE TOWED TO DEALERSHIP WHERE A NEW TRANSMISSION WAS INSTALLED .TWO MOUTHS LATER, VEHICLE STARTED STALLING WHILE AT IDLE AND WHILE DRIVING, CAUSING LOSS OF STEERING AND BRAKES.VEHICLE AGAIN TAKING TO DEALER WERE NEW CODES FROM FORD WHERE PUT IN COMPUTER. THIS DID NOT CORRECT THE PROBLEM. RETURNED VEHICLE TO DEALER AGAIN MECHANIC NOT AVAILABLE. VEHICLE RETURNED WITH NO DIAGNOSTICS. THEN THREE DAYS LATER VEHICLE BACK AT DEALERSHIP FOR ANOTHER TRANSMISSION. WITH ONLY 12,000 MILES ON VEHICLE. I FEAR FOR THE SAFETY OF FAMILY AND OTHERS WHILE DRIVING THIS VEHICLE. *AK

AFTER 15,000 MILES ON GOOD YEAR TIRES I HAD STRANGE WEAR OF ALL 4 TIRES. I WENT TO THE FORD DEALERSHIP BURT FORD 303-643-9020 AND APPROVED THROUGH FORD ALL TIRES HAD BEEN REPLACED. (THIS WAS BOUGHT NEW OFF OF FORD LOT WITH GOODYEAR TIRES) THEY STATED THE TIRES HAD COUPLED? BAD TIRES AND REPLACE. 20,000 MILES LATER THE SAME THING HAPPENED ALL 4 TIRES AND I WAS TOLD BY FORD CUSTOMER CARE, 1-800-241- FORD, AND BURT FORD THAT AGAIN IT WAS THE TIRES AND AGAIN THE NEW TIRES HAVE STARTED COUPLING. I FEEL THIS IS THE FORD RANGER 2001, 4 WHEEL DRIVE, BUILD DEFECT THAT IS MAKING THIS HAPPEN. I AT THIS TIME FEAR THE VEHICLE HAS A MAJOR DEFECT AND THIS WILL MAKE THE TRUCK UNSAFE AND POSSIBLY CAUSE LOSS OF LIFE. FORD STATED THEY CHECKED FRONT END ONLY. THEY ARE NOT TAKING THIS AS A REAL ISSUE AND HAVE NOW PLACED ME AND MY FAMILY IN DANGER. *JB