NAPA Complaints

IN 2007, MY 1998 FORD EXPLORER DRIVER DOOR LOCK STOPPED WORKING. IT REALLY DIDN'T BOTHER ME ALL THAT MUCH UNTIL ONE DAY BY ACCIDENT THE DOOR LOCKED AND WOULD NOT COME OPEN. I HAD TO PUSH WITH ALL MY FORCE AND PULL UP ON THE INTERIOR DOOR HANDLE AT THE SAME TIME. FINALLY IT CAME OPEN BUT THE DOOR HANDLE BROKE. NOW IT WAS TO THE POINT OF DISGUST. DIDN'T HAVE THE MONEY TO FIX IT SO WE WAITED UNTIL WE DID. IN 2008, I TOOK MY EXPLORER TO THE LOCAL DEALERSHIP. I WAS QUOTED $197 FOR EVERYTHING, INSTALLATION, PARTS, AND LABOR. BUT WHEN I CAME TO PAY THE BILL I WAS INFORMED IT WAS GOING TO BE ABOUT $100 IF NOT MORE WHEN COMPLETED. SO MY AUNTS BOYFRIEND, WHO DOES AUTO BODY WORK, FIXED IT. IT WAS WORKING FINE, WE STILL HAD TO JIGGLE TO LOCK FROM THE OUTSIDE TO GET THE LOCKS TO UNLOCK. AND THEN ABOUT A WEEK AGO, I WAS GETTING OUT AND THE DOOR HANDLE BROKE AGAIN. THIS TIME THE HANDLE IS STUCK. I NOW HAVE TO ROLL DOWN THE WINDOW AND OPEN THE DOOR FROM THE OUTSIDE OR CRAWL ACROSS THE PASSENGER SIDE. WHICH WE HAVE HAD TO DO THAT IN THE PAST AND IT IS EMBARRASSING. SO NOW I'VE E-MAILED FORD ABOUT MY COMPLAINT AND THAT IS WHERE I WAS INFORMED YOU DONE THE RECALLS. I REALLY LEARNED THAT THERE IS ALOT OF PEOPLE WITH THIS SAME COMPLAINT, WWW.CARCOMPLAINT.COM. I REALLY HOPE YOU CAN HELP RESOLVE THIS MATTER. WHAT SHOULD I DO NEXT? I GUESS JUST BE OUT $200 MORE WHEN I HAVE TO GO BACK TO THE DEALERSHIP....HOPE YOU CAN HELP. THANK YOU FOR YOUR TIME. *TR

THERE'S NO FAILURE JUST RUDE AND LACK OF COMMUNICATION WITH WORKERS. ON 12/21/07 I TOOK MY LETTER OF THE RECALL FOR THE CRUISE CONTROL TO GRANDE TRUCK CENTER ON INTERSTATE 10 @ W.W.WHITE RD."GARY RANDALL AND FINALLY GOT THE REPLACE MENT ON 05/29/08. MR. RANDALL EXPLAINED WHAT WAS TO TAKE PLACE AFTER I ASKED HIM WHY DID THE WORKER TEAR MY CRUISE CONTROL BUTTON(THE PLASTIC) HE STATED 'NO HE SHOULD HAVE LOOKED INSIDE BUT UNDER THE HOOD-MY CRUISE CONTROL PLASTIC FELL OF AND I JUST ASSUME THAT IT WAS A PART OF THE REPLACEMENT OF THE RECALL SO I LEFT IT IN THE CAR UNTIL THE RECALL WAS DONE-TO FIND OUT THE PLASTIC WAS NOT REPLACEABLE BY THE ONE WHO BROKE/TORE/CUT IT. AFTER THE JOB WAS FINISHED THE RUDE WORKER JUST SLAMMED THE HOOD CLOSE AND WALKED AWAY-VERY RUDE. POOR REPRESENTATION OF THE FORD COMPANY-RACE HAS ALWAYS BEEN AN ISSUE WITH THESE TYPE PEOPLE THAT SHOULD NOT BE WORKING IN THE PUBLIC-NOW I WOULD LET THEM DO NOTHING ELSE TO MY VEHICLE AGAIN NOT EVEN RECALL. *TR

BRAKES: SINCE I BOUGHT MY CAR IN MARCH OF 2006 NOT EVEN A YEAR OLD YET, I HAVE HAD TO TAKE MY 2006 TOYOTA SIENNA IN EVERY 7-8 THOUSAND MILES BECAUSE THE BRAKES HAVE WORN DOWN. THE FIRST TIME IT WENT IN AT 9900 MILES AND THEY REPLACED MY BRAKES AND PUT NEW ROTORS ON. THE SECOND TIME THEY PUT NEW BRAKES ON AND MACHINED MY ROTORS THIS WAS DONE AT 18,100 MILES AND NOW ITS AT 27,100 MILES AND MY BRAKES ARE SHOT AGAIN AND THE DEALER KNOWING THAT THIS IS MY THIRD TIME IN FOR SAME PROBLEM TOLD ME NOW ALL OF A SUDDEN THAT ITS MY FAULT AND THE WAY I DRIVE THE VAN, AND THEY WANTED ME TO PAY THIS TIME FOR THE REPAIRS. THEY MADE THEIR DIAGNOSIS ONLY BY TAKING OFF THE TIRES, THEY NEVER TOOK OFF THE FRONT BRAKES TO INSPECT THEM AND YET THEY HAD NERVE TO NOTATE THAT ALL PADS WERE WEARING EVENLY, . SO I DROVE HOME AND A LICENSED TECH CHANGED MY BRAKES FOR LESSER PRICE AND THIS TECH NOTED THAT ALL PADS ON FRONT WORE UNEVENLY AND THAT MY ROTORS WERE FINE WHERE AS THE DEALER WANTED ME TO BUY NEW ROTORS BECAUSE THEY SAID THEY WERE RUINED. THE TECH THAT FIXED MY CAR KEPT THE SAME ROTORS AND JUST PUT NEW BRAKES ON FOR HALF THE COST THE DEALER WANTED ME TO PAY. YET THIS DEALER IN HEMET CALIFORNIA AT GOSCH AUTO GROUP WOULD NOT REPLACE MY BRAKES THE ONES THEY PUT ON LAST TIME 7 THOUSAND MILES BEFORE THIS TIME UNLESS I PAID FOR THEM. THERE IS OBVIOUSLY SOMETHING WRONG WITH THE BRAKE LINE SYSTEM WHICH IS CAUSING THEM TO GO OUT EVERY 7-8 THOUSAND MILES. THIS IS A SAFETY ISSUE AND ME AND MY 4 KIDS COULD GET SERIOUSLY INJURED SHOULD THIS BRAKE PROBLEM CONTINUE MAYBE I MIGHT NOT BE SO LUCKY AND MY BRAKES WILL FAIL. THESE BRAKES SUCK AND SO DOES THIS CAR AS MY HUSBAND SAID I SHOULD HAVE GONE WITH A CHEVY. *JB

WHILE TRAVELING AT 60 MPH DRIVER FELT THE ENGINE RUNNING REAL ROUGH AND MAKING NOISE. DRIVER PULLED OVER, AND NOTICED THAT THE FUEL PUMP NEEDED TO BE REPLACED. VEHICLE WAS TOWED TO DEALER FOR REPAIRS.*AK THE FUEL PUMP HAD ONLY BEEN ON THE VEHICLE FOR 3 WEEK WHEN IT FAILED. THE CONSUMER BELIEVES NAPA IS MANUFACTURING FAULTY FUEL PUMPS. *NM

WHEN DRIVING, CAN SMELL COOLANT AND SEE GREASY FILM ON WINDSHIELD. WHICH MAKES ALL OCCUPANTS THIRSTY. (THIS WAS EVEN BEFORE IT HIT MORE THAN A HUNDRED MILES) OVERFLOW COMPARTMENT FOR COOLANT STARTED OVERFLOWING AND LOW COOLANT LIGHT CAME ON. ENGINE TEMPERATURE GAUGE KEEPS MOVING AROUND, AND STAYS ABOVE NORMAL MOST OF THE TIME. WAS DRIVING AND THE CAR JUST DIED OUT ON ME, I RESTARTED THE CAR AND MOVED OFF THE BUSY HIGHWAY. WITH ALL OF THESE INCIDENTS, I TOOK IT TO THE DEALER SHOP BUT WAS TOLD THERE WAS NOTHING WRONG WITH IT. I TOOK IT TO A MECHANIC AND HE TOLD ME THAT THE HEAT SENSOR WAS OUT AS WELL AS THE THERMOSTAT. THE GAUGE CONTINUED TO MOVE UP AND DOWN. I HAD A FUEL PUMP REPLACED BUT IT WAS A DEFECTIVE PART. THIS WAS ALL IN THE COURSE OF THREE MONTHS. *JB

WE PURCHASED CERAMIX BRAKE PADS FROM NAPA AFTER WE HAD HEARD ABOUT THE LOW DUSTING, NO NOISE, AND ADVANCED STOPPING. WE INSTALLED THEM ON THREE VEHICLES. THE TWO VEHICLES THAT WERE INSTALLED LAST ALMOST IMMEDIATELY DUSTED AND MADE NOISE. THEN WE BEGAN TO NOTICE A "WOBBLE" UPON APPLICATION OF THE BRAKES. THE VEHICLE THAT WAS DONE FIRST, ALMOST A YEAR PRIOR, ALSO BEGAN TO "WOBBLE" AND DUST. FINALLY, WE TOOK ALL THREE TO HAVE THE BRAKES CHECKED. THE 2000 DAKOTA QUAD AND THE 1998 RAM WERE TAKEN TO THE DEALER, ZANGARA DODGE. THE DAKOTA WAS ABLE TO HAVE THE ROTORS TURNED, AGAIN (HAD DONE THEM AT NAPA DURING THE INSTALLATION OF THE PADS). THE RAM HAD TO HAVE THE ROTORS REPLACED. THE THIRD VEHICLE WAS TAKEN TO BRAKE MASTERS AND THEY ALSO FOUND THAT THE ROTORS REQUIRED REPLACEMENT. BOTH PLACES STATED THAT THE PROBLEM WAS DUE TO THE ROTORS HAVING BECOME WARPED AND QUITE LIKELY DUE TO THE PADS. BOTH LOCATIONS ALSO STATED THAT THIS COULD HAVE BECOME A SERIOUS SAFETY PROBLEM DURING BRAKING OPERATION. UPON RETURNING THE PADS TO NAPA, THEY REIMBURSED US THE ORIGINAL COST OF THE PADS. ON THE FIRST VISIT, MY SISTER FORGOT TO ASK FOR THE ROTORS TO BE RETURNED TO HER, AND THE MANAGER STATED THAT HAD SHE BROUGHT THE ROTORS IN, HE WOULD HAVE REIMBURSED HER FOR THEM AS WELL TO BE SENT BACK TO THE MANUFACTURER OF THE PADS FOR ANALYSIS. UPON RETURNING THE THIRD SET, HE "MEASURED" ONE ROTOR IN ONE PLACE AND STATED THAT THEY WERE "NOT WARPED". I WOULD ALSO LIKE TO MENTION THAT THE MICROMETERS USED HAD BEEN IMPROPERLY STORED, HAD A ROUNDED SURFACE AND WERE NOT ANNOTATED AS CALIBRATED TO ANYONE'S KNOWLEDGE. UPON RETURNING THE PADS, TWO SETS OF THEM WERE VISIBLY "CRACKED" AS MENTIONED BY THE PERSONNEL AT THE DEALER AS WELL AS NAPA. WE FEEL THESE PADS ARE A SAFETY PROBLEM THAT REQUIRES SOMEONE TO LOOK INTO BEFORE ANY DOES BECOME HURT. I HAD WRITTEN TO NAPA AND RECIEVED A RESPONSE 04/30/2004 CASE NUMBERS 258498 & 258499 BUT HAVE NOT HEARD ANYTHING FROM THEM SINCE.

MY STARTER IN MY 1997 NISSAN SENTRA IS ALWAYS MESSING UP!! I HAVE HAD TO REPLACE IT FOUR TIMES WITHIN ONE YEAR. I THOUGHT IT WAS THE BATTERY, SO I EVEN REPLACED THAT. BUT AT THE END, IT IS ALWAYS THE STARTER THAT FAILS. I PUT THE KEY IN, TURN IT TO START, AND THE CAR JUST HISSES. THIS IS THE FOURTH TIME THIS HAS HAPPENED. I AM SEVERLY CONVINCED THAT THERE IS SOMEWORT OF STARTER/ELECTRICAL DEFECT THAT NO ONE (NISSAN AUTHORITIES) HAVE REPORTED. EVEN MY MECHANIC THINKS IT'S ODD THAT HE HAS HAD TO REPLACE IT 4 TIMES. I PUT 20 FAILURES BECAUSE IT BEEN AROUND 20 TIMES WHEN IT WOULD NOT START, THEN IT WOULD, ID GET IT TOWED, AND GET A NEW STARTER EVENTUALLY. *LA

THERE IS A MAJOR SHORTAGE IN MY CAR. THE BRAKE LIGHTS DO NOT WORK RIGHT AND WHEN YOU BRAKE ONLY ONE SIDE WORKS, THIS HAD INTERFERED WITH THE INTERNAL LIGHTING. SOMETHING IS ALWAYS WRONG UNDER THE HOOD. YOU SPEND HUNDREDS OF DOLLARS FOR THEM TO FINALLY FIX THE PROBLEM AFTER THEY HAVE REPLACED THINGS THAT DIDN'T NEED TO BE FIXED. *JB

TIMING BELT NEEDED TO BE REPLACED. HAVE TAKEN THE CAR BACK 4 TIMES SINCE THEN FOR THE SAME PROBLEM WITH THE TIMING BELT. *NLM

MY 99 VOYAGER HAS 48,000 MILES. SERPENTINE BELT CAME OFF CAUSING ALL DIALS TO TURN OFF AND HAD TO BE TOWED. CHRYSLER DEALER REPLACED BELT AND 2 DAYS LATER IT CAME OFF AGAIN. IT HAS HAPPENED 3 TIMES NOW AND THEY TELL ME EVERYTHING SEEMS NORMAL! I HAVE LOST CONFIDENCE IN THIS VEHICLE. *NLM