ROADMASTER NIGHTHAWK TOW BAR Complaints

While responding to a safety recall concerning the RoadMaster Nighthawk, I discovered that the manufacturer installed a shorter bolt on one side of the hitch. The shorter bolt barely connects to the nut. I contacted the seller, Etrailer and was told that because of the original safety recall they cannot help me. They told me to contact the manufacturer. I contacted RoadMaster and they stated I should contact Etrailer the retailer to purchase the correct bolt. The danger is great if the shorter bolt lets go as the towed vehicle would lose stability even with the backup cable as one side would hold and the other side would be broken. A simple fix is for the manufacturer to supply the correct bolt.

I was informed through a trade publication that Roadmaster had issued a recall of the towbar due to potential failure of a "roll pin" seated into a "stinger" assembly that could cause the towbar to separate and fail. I contacted Roadmaster on XXX, and recieved a response on XXX with vague and incomplete information relating to whether I could continue to use the towbar, although they described the matter as "urgent". The notice is at their webpage at [XXX] . I have inquired as to the proper method to inspect my towbar to determine if can continue to be used, but have recieved no reponse in over 3 weeks. The stated remedy is to provide a replacement for portions of the towbar to affected owners, but there is no indication that labor for replacing the parts in included. removing the large bolts required to replace the part is beyond the ability of most owners, and requires tools that most owners would not have. Presumably, there are torqueing or other installation requirements that would also be beyond the ability of most owners. Roadmaster's response to their published recall has been lacking in many regards, and should be addressed more openly and with better solutions provided for affected owners. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)