THULE Complaints

THULE SKI RACK 725 FLAT TOP LOCKING MECHANISM FAILED AND SNOWBOARDS FELL INTO ROADWAY, CAUSING FOLLOWING TRAFFIC TO VIOLENTLY SWERVE TO AVOID. FORTUNATELY, NO CRASHES OCCURRED... THIS TIME. THIS IS THE SECOND FAILURE: BOTH DUE TO BREAKING OF PLASTIC LOCKING LATCH. THE SNOW EQUIPMENT WAS SEVERELY DAMAGED OR DESTROYED. *JB

REAR HATCHBACK WINDOW EXPLODED. *MR WHEN THE CONSUMER USED THE SUPPORT STRAP TO CLOSE THE HATCHBACK THE GLASS EXPLODED WHICH SENT GLASS FLYING EVERYWHERE. THE CONSUMER LATER DETERMINED THAT THE METAL BRACKET ON THE TIE DOWN STRAP MADE CONTACT WITH THE GLASS WHEN CLOSING THE HATCHBACK (961 SPEEDWAY 2 BIKE CARRIER). *NM

THULE 993 EXPRESSWAY BIKE RACK THAT FITS ON CAR HITCH. USED FOR THE FIRST TIME IN 30 DEGREE F WEATHER. THE CRADLE THAT HOLDS BIKES IS MADE OF HARDENED PLASTIC OR RUBBER. IN WARM WEATHER THE CRADLE STAYS IN PLACE ON ARMS BUT IN COLD WEATHER THE CRADLE CONTRACTS AND SLIPS ON ARM. ONE OF THE BIKES SLID ON ARMS AND CAME OFF OF RACK AND WAS DAMAGED WHILE CAR WAS AT 65 MPH. THERE IS A CAP AT THE END OF THE ARM MADE OF PLASTIC AND HELD IN PLACE BY A SINGLE SCREW. IN THIS INSTANCE THE MOMENTUM OF THE SLIDING BIKE TORE THE CAP OFF AND THE CRADLE WAS ABLE TO SLID OFF OF ARM. *NLM

USING A THULE HITCH MOUNTED BIKE RACK (MODEL 936 - 2 BIKE HITCHING POST PRO), MOUNTED ON 2003 ACURA MDX, THE CRADLES HOLDING THE BIKES TO THE RACK CAMES OFF THE RACK WHEN THE END CAP ON ONE OF THE SUPPORT RODS FELL OFF.