FIRESTONE STEELTEX A/T TIRES Complaints

1. I HAVE A 2001 FORD EXCURSION. I HAD FIRESTONE STEELTEX A/T LT 265-75 R16'S ALL THE WAY AROUND MY VEHICLE. WE WERE DRIVING ON THE HIGHWAY AND HAD A BLOW OUT; IT WAS THE RIGHT FRONT TIRE. WE GOT OUT LOOKED AT THE TIRE AND THE TREAD HAD SEPARATED. THE STEEL IN THE TIRE TORN UP THE UNDERCARRIAGE AND WHEEL WELL AND DID A LOT OF DAMAGE UNDERNEATH AND TO MY GRILL GUARD. WITHIN LESS THAN 50 MILES, MY OTHER FRONT TIRE WENT OUT. BUT WITH THIS ONE THE TREAD WAS PULLING AWAY AND FALLING OFF (AGAIN TEARING UP THE BODY AS IT WENT). THE TIRE NEVER BLEW BUT THE TREAD DID ENOUGH DAMAGE TO MY TRUCK THAT IT WILL HAVE TO BE FIXED ON THAT SIDE ALSO. THE BODY OF MY TRUCK WILL NEED WORK. WHEN I OPEN MY DOORS THEY POP BECAUSE IT IS RUBBING ON THE FRAME THAT HAS BEEN PUSHED BACK. WHEN WE GOT TO OUR DESTINATION IT WAS LATE SATURDAY SO WE HAD TO WAIT UNTIL SUNDAY (WHICH WAS EASTER SUNDAY AND NOT MANY PLACES WERE OPEN). WE WENT TO SEARS AND HAD NEW TIRES PUT ALL THEY WAY AROUND THE VEHICLE. WE WERE NOT GOING TO TAKE THE CHANCE OF THE BACK ONES SEPARATING ON THE WAY HOME. *JB

TO: <[email protected]> SUBJECT: OWNER ASSISTANCE: P. ADAMS SUBJECT: CUSTOMER HAS SERIOUS ISSUES MOSSY CHEVROLET DATE: MONDAY, SEPTEMBER 19, 2005 4:59 PM TO CHEVROLET: MANAGEMENT AND CUSTOMER RELATIONS:FROM: [email protected] SENT: SATURDAY, SEPTEMBER 17, 2005 10:14 PM SUBJECT: GM 2001 FIRESTONE STEELTEX A/T CUSTOM ALLOY WHEELS W/A/T TIRES. THAT MAKES 8 RIMS BUT END RESULT WAS THE TIRES WHERE FIRESTONE LT245/75-16 STEELTEX A/T. 50PSI.LOAD RANGE C SPEC. OR NUMBERS ON TIRES 108/104RM/S TPC SPEC.2313 (00 8008) (08162 0R5) (LT245/75-R16) FIRESTONE STEELTEX A/T TIRES ON CUSTOMERS TRUCK WHERE DEFECTIVE AND SIGHT OF SIDEWALL DEFORMATIONS CUSTOMER GIVEN INCORRECT RESPONSE TO REQUEST BEFORE WARRANTY EXPIRED IT WAS BROUGHT TO MOSSY CHEVROLET THAT CUSTOMER ADVISING SERVICE WRITER OF CONTINUOUS PROBLEMS WITH VEHICLE TIRES [PEELING] GM IN THEIR 'COMMITMENT TO SAFETY' WARRANTIES SUCH DEFECTS I WILL BE FILING FOR 'REIMBURSEMENT' CLAIM, ALONG THOSE GROUNDS. MAY I SUGGEST THAT YOU FAMILIARIZE YOURSELVES WITH WHAT AND HOW YOU SELL. DENYING OR MISREPRESENTING ANY TERMS OF THOSE AGREEMENTS ARE FRAUD. MY TIME WAS MIS-USED AND WASTED ALONG WITH ME AND ANY PASSENGERS IN VEHICLE WHERE IN UNNECESSARY JEOPARDY FROM THESE PRACTICES. [PLUS THE GENERAL PUBLIC] IF A SERIOUS ACCIDENT WOULD HAVE OCCURRED. THE PRICE OF YOUR ACTIONS [SHOULD HAVE] ANYTHING MORE SERIOUS HAPPENED (YOU CAN'T PUT A PRICE ON LIFE) OTHER THAN ME LOSING THE FRONT TIRE AND GRINDING TO A STOP ON RIM IS NOT WORTH IT. LEARN THIS KNOW IT. *JB

DT: THE CONSUMER STATED THE RIGHT REAR TIRE CAME APART ON THE INTERSTATE. THE CONSUMER HAS WRITTEN TO BRIDGESTONE. THEY WOULD NEED THE TIRE TO BE SENT TO THEM TO DETERMINE THE CAUSE OF THE TIRE SEPARATION. CONSUMER REFUSED TO SEND THE TIRE TO THE MANUFACTURER. *AK THERE WAS DAMAGE TO THE VEHICLE. *JB

THE RIGHT FRONT TIRE TREAD OF THE FIRESTONE STEELTEX A/T TIRE SEPARATED. THE CONSUMER'S 2002 FORD F-250 ONLY HAD 45800 MILES ON IT. *NM CONSUMER SENT A LETTER TO THE RUBBER MANUFACTURER'S ASSOCIATION ON JUNE 10, 2005, EXPLAINING TO THEM THE SITUATION WITH THE TIRES AND HOW IT DAMAGED THE VEHICLE WHEN THE INCIDENT HAPPENED.*SB

RIGHT FRONT WHEEL BEARINGS REPLACED FEB 2005. MAY 27, 2005 DROVE 150 MILES(WINDOWS DOWN TRIED TO USE AC FOR FIRST TIME SINCE SUMMER 2004 AND DIDN'T SEEM TO BE COOLING) TO LAVALE, MD-STOPPED TO FILL UP. GOT BACK IN AND ENGINE WOULD NOT TURN OVER. CAR TOWED TO SHOP-STRANDED OVERNIGHT. SHOP DETERMINED FUEL PUMP WAS THE ISSUE, PUMP REPLACED MAY 31. CAR DRIVEN 150 MILES BACK TO COLUMBIA AND ON JUNE 7 CAR WOULD NOT TURN OVER AGAIN. TOWED TO FOX CHEVROLET OF LAUREL. DEALER WANTS $2,666.05 TO REPLACE FUEL HARNESS AND PASS THROUGH TERMINALS THAT WERE CORRODED BY A LEAK FROM THE AC EVAPORATOR DRAIN (FUNNY SINCE AC WASN'T WORKING), ALSO WANTS TO REPLACE LEFT FRONT WHEEL BEARINGS WITH A ? ON SOMETHING THAT LOOKS LIKE "D" SIC - IF NOT BEEN DONE AND ALSO WANTS TO REPLACE THE AC CONDENSER AND UPDATE PCM SOFTWARE. MUST BE THE SOFTWARE THAT TRIGGERS THESE FAILURES...

RECALL 03T002000 CONCERNING FIRESTONE TIRE TREAD SEPARATION. WHILE THE COMPANY REPAIR SHOP WAS INSPECTING THE VEHICLE MECHANIC NOTICED A FOOT LONG CRACK ALMOST IN THE MIDDLE OF THE TIRE. THE CRACK INDICATED THAT THE TREAD APPEARED TO BE SEPARATING FROM THE TIRE. FORD, F350 SUPER DUTY 2001. FIRESTONE TIRE, ORIGINAL EQUIPMENT, TIRE SIZE LT265/75R16, DOT # VNW81XL. THE DEALER WAS NOTIFIED. *AK *BF *NM

THE VEHICLE STARTED SHAKING UNCONTROLLABLY WITHOUT WARNING,THE DRIVER WAS ABLE TO PULL OVER. THE DRIVER NOTICED THAT THE RIGHT SIDE TIRE SIDEWALL EXPLODED. THE DRIVER WAS ABLE TO CHANGE THE TIRE. THE DRIVER DROVE TO THE DEALER FOR INSPECTION. FIRESTONE STEELTEX AT 245/75R16 #DOT YN11BAB. PLEASE PROVIDE ADDITIONAL INFORMATION. *NM

VEHICLE WAS DRIVING ON THE FREEWAY AND THE FRONT RIGHT SEPARATED AND THE BELT CAME OFF, CAUSING FURTHER DAMAGE TO THE VEHICLE. FIRESTONE, STEELTEX, RADIAL, LT265/75R16, DOT#VNW81XL1701. CONSUMER SHIPPED THE DAMAGED TIRES TO FIRESTONE, AND WAS ASKING FOR CREDIT TOWARD THE PURCHASE OF 4 NEW TIRES. THE MANUFACTURER WAS NOT COOPERATING. *AK

WHILE DRIVING 60 MPH VEHICLE VIBRATED UNCONTROLLABLY. CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE, AND PULLED OVER. VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT FRONT TIRE NEEDED TO BE REPLACED DUE TO TREAD SEPARATION. *AK THE TIRE MANUFACTURER REFUSED TO PROVIDE ANY ASSISTANCE. *NM

WHILE DRIVING 70 MPH THE REAR DRIVER'S SIDE TIRE TREAD SEPARATED, AND ABOUT 50 MILES LATER THE REAR PASSENGER SIDE TIRE TREAD SEPARATED. *AK *SC