FIRESTONE WILDERNESS AT TIRES Complaints

MY NEW CAR IS CURRENTLY IN THE GARAGE/DEALER WHILE THE SERVICE MANAGER IS TRYING TO ATTAIN ADDITIONAL HELP TO SOLVE THE PROBLEM OF MY VEHICLE NOT STARTING ON A CONSISTANT BASIS. ORIGINALLY THE PROBLEM STARTED WHEN THE DEALER PROGRAMMED A NEWLY PURCHASED SPARE KEY IN DECEMBER. PROGRAMMING FOR THE KEY HAD TO BE DONE MORE THAN ONCE WHILE MY HUSBAND WAITED AN ADDITIONAL HOUR AND VIEWED THE SERVICE PERSONAL PUSH OUR VEHICLE BACK INTO THE SERVICE BAY. HE WAS TOLD THERE WAS A PROBLEM PROGRAMMING THE NEW KEY. LATER IN THE MONTH, THE CAR WOULD NOT START (2 INCIDENTS-6 TRYS). ON THE NEXT TRIP TO THE DEALER TO HAVE OTHER WARRANTY WORK DONE, I WAITED FIVE AND A HALF (5 1/2) HOURS OVERALL AND WAS INFORMED THAT THEY COULD DUPLICATE THE PROBLEM WITH ALL THREE (3) KEYS. LATER I WAS TOLD THAT THE PROBLEM WAS CORRECTED AND I SOON RETURNED HOME. ABOUT ONE AND A HALF (1 1/2) HOURS AFTER THE FIX, THE CAR WOULD NOT START AGAIN FOR 15 HOURS (VARIOUS TRYS). THE DEALER ARRANGED A FREE RENTAL CAR AND WAS TO HAVE MY CAR TOWED THAT MONDAY MORNING. THE KEYS WERE LEFT IN THE IGNITION OVER NIGHT AND THE CAR STARTED THE NEXT MORNING. I AGREED TO TRY A TEMPORARY FIX SUGGESTED TO THE DEALER BY MAZDA TECH SUPPORT. THREE (3) WEEKS LATER, THE CAR STARTED HAVING THE SAME PROBLEMS AND THE TEMPORARY FIX DID NOT WORK. WHAT DID GET THE CAR TO WORK WAS THE OPENING AND CLOSING OF THE DRIVER DOOR OR UNLOCKING AND LOCKING WITH KEYLESS ENTRY. I RECORDED (35 WITNESSED) MALFUNCTIONS. THE CAR WAS TAKEN BACK TO THE DEALER LAST MONDAY FOR A NEW MAZDA TECH SUGGESTED REPROGRAMMING OF THE KEYS. UPON MY RETURN THURSDAY WHILE WAITING FOR THE TWICE REQUESTED WRITTEN DOCUMENTATION ABOUT THE TEMPORARY FIX AND THE NEW REPROGRAMMING THE RUNNING CAR WAS BROUGHT TO THE SERVICE ENTRANCE. WHEN TESTED IT WENT DEAD AGAIN. SERVICE MANAGER AND I BOTH WITNESSED. THE VEHICLE WAS KEPT AND TESTED FOR ELECTRICAL SHORTS-NONE FOUND. IN CONCLUSION MY CAR HAS NOT STARTED CONSISTANTLY OVER A SPAN OF THREE MONTHS.*AK

FIRESTONE, WILDERNESS AT, P235/75R15, DOT UNKNOWN, ( NOT RECALL) ORIGINAL EQUIPMENT ON A 1997, FORD, EXPLORER , TIRES WERE CAUSING VEHICLE TO PULL TO LEFT, DEALER HASDNO REMEDY. *AK

ORIGINAL EQUIPMENT ON A 1997, MOUNTAINEER, P235/75R15, SIZE DOT# : DNHL. TREAD ON ALL FOUR TIRES HAVE STARTED TO CRACK ALL WAY AROUND .*AK

I HAVE BEEN TO FIRESTONE AND THEY SAY THIS TIRE IS NOT COVERED UNDER THEIR RECALL.*AK (DOT NUMBER: VD60AW3238 TIRESIZE: 3110.50R15)

DRIVER SIDE FRONT TIRE JUST SEPARATED AS I WAS TRAVELING DOWN THE INTERSTATE. I NEARLY LOST CONTROL OF MY VEHICLE. I FEEL THAT IF TRAFFIC WERE HEAVIER AT THE TIME I WOULD HAVE CAUSED AN ACCIDENT BECAUSE MY VEHICLE SWERVED VERY ABRUPTLY WHEN THE TIRE BLEW. IT WAS MY SPARE TIRE THAT COULDN'T HAVE HAD MORE THAN 3000 MILES ON IT. I AM VERY CONCERNED WITH THE REST OF THE TIRES ON MY TRUCK. *AK (DOT NUMBER: W2HL1PY138 TIRESIZE: P235/75R15)

I HAD JUST GOTTEN ON INTERSTATE 71 IN OHIO & WAS GOING APPROXIMATELY 50 MPH WHEN THE RIGHT REAR TIRE BLEW OUT. WHEN I RETURNED TO NY, I SHOWED THE TIRE TO MY MECHANIC WHO SAID IT LOOKED LIKE THE SIDEWALL FAILED. I THEN WENT TO VAN KLEEK'S TIRE, FIRESTONE DEALER IN LAKE KATRINE, NY. THE TECHNICIAN AGREED THAT IT APPEARED THAT THE SIDEWALL FAILED BUT SENT ME TO THE FIRESTONE SERVICE CENTER IN WAPPINGERS FALLS TO HAVE IT REPLACED UNDER WARRANTY. HE WENT SO FAR AS TO SAY THAT THEY SHOULD REPLACE ALL FOUR TIRES BASED UPON THE PROBLEMS WITH OTHER WILDERNESS TIRES. THE FIRESTONE TECH. SAID THAT IT WAS CLEARLY A ROADHAZARD; THAT I MUST HAVE HIT SOMETHING AND THAT IT WAS NOT COVERED UNDER WARRANTY BUT THEY WOULD GIVE ME 30% CREDIT ON A NEW TIRE. I CALLED THE 800-356-4644 NUMBER IN MY FIRESTONE WARRANTY MANUAL & EXPLAINED THE SITUATION. THE REPRESENTATIVE TOLD ME THAT IF I WAS NOT SATISFIED WITH THIS STORE'S ASSESMENT, I SHOULD GO TO ANOTHER FIRESTONE STORE IN NEWBURGH OR MIDDLETOWN. I DECLINED & RETURNED TO VAN KLEEK'S THE FOLLOWING DAY. I WAS CHARGED $130 FOR A REPLACEMENT TIRE, EVEN THOUGH THEY FOUND NO PUNCTURES OR OTHER DAMAGE TO THE TREAD OR EVIDENCE OF ROADHAZARD. I STILL HAVE THE TIRE & WOULD LIKE TO HAVE IT INSPECTED BY A UNBIASED PROFESSIONAL. *AK (DOT NUMBER: VNCU1RD499 TIRESIZE: P255/70R16)

WAS DRIVING ON I35W HEADING SOUTH IN TARRENT COUNTY TEXAS. WAS DOING POSTED SPEED OF 70M/HR AND HAD THE TREAD COME OFF OF THE BACK RIGHT TIRE. VEHICLE WAS IN 2 WHEEL DRIVE AT THIS TIME. LOST CONTROL FOR A BREIF INSTANT. GOT STOPED SAFELY, AND PUT ON SPARE TIRE. WENT TO DEALER TO HAVE VEHICLE CHECKED 2 DAYS LATER WHEN OPEN. FOUND ALINMENT WAS NOW OFF. HAD ALLINMENT FIXED. WENT TO FIRESTONE DEALER IN DENTON, TX AND REQUESTED HELP. OFFERED TO REPLACE TIRE WITH A NEW ONE. ANSWER WAS NOT ACCEPTABLE, BECAUSE REPLACING ONE TIRE WOULD GIVE POOR HANDILING CHARACTERISTICS. TRIED E-MAILING FIRESTONE, GOT A REPLY ABOUT THE RECAL OF THE TIRES THAT DID NOT AFECT ME. TRIED CALLING FIRESTONE, SAID THEY COULD NOT HELP. I DO NOT FEAL SAFE DRIVING MY VEHICLE WITH FIRESTONES ON IT ANY LONGER AND AM WISHING TO TRY TO GET A DIFFERENT BRAND OF TIRES TO REPLACE THEM. I CAN PROVIDE PICTURES OF THE DAMAGED TIRE, AND E-MAIL THEM UPON REQUEST. *AK (DOT NUMBER: 8XHL TIRESIZE: P23575R15)

THE FIRST FIRESTONE TIRE FAILED ON THE LEFT REAR AND WAS REPLACED BY FIRESTONE WITH MUCH ARGUMENT. IT HAD A CRACK RUNNING ALL AROUND THE TIRE BY THE BELT. NOW THE RIGHT FRONT AND RIGHT REAR TIRE ARE STARTING TO SHOW THE SAME CRACKS ALL AROUND THE EDGE OF THE TIRE BELTS. MY LOCAL TIRE DEALER INDICATED THAT THIS IS THE EARLY BEGINNING OF TREAD SEPARATION. THESE TIRES WERE BUILT IN WILSON NORTH CAROLINA AND FIRSTONE ISN'T RECALLING THESE TIRES. WHEN IS NHTSA GOING TO FORCE FIRESTONE TO RECALL THE REST OF THE DEFECTIVE TIRES MADE IN WILSON NC?*AK( DOT NUMBER: TIRE SIZE: P235/75R15 )

THIS TIRE DID NOT JUST GO FLAT, IT DISITEGRATED. WE WERE RIDING DOWN AN INTERSTATE AND MY 15-MONTH-OLD WAS IN THE CAR. WE JUST GOT LUCKY THAT WE MADE IT TO THE SIDE OF THE ROAD SAFELY. THE PROBLEM LOOKS JUST LIKE THE ONES SEEN IN THE 15 AND 16 INCH FIRESTONS TIRES THAT HAVE BEEN RECALLED. WE SAVED THE DEFECTIVE TIRE AND WE HAVE PICTURES OF IT ON THE CAR BEFORE IT WAS CHANGED. WE WANT TO KEEP THIS FROM HAPPENING TO OTHER PEOPLE WHO MIGHT NOT BE AS LUCKY AS WE WERE THIS TIME. PLEASE CALL FOR ADDITIONAL INFORMATION. *AK( DOT NUMBER: W2T6IRE378 TIRE SIZE: P265/70R17 )

AS I WAS TURNING INTO A PARKING LOT, MY TIRE WENT FLAT. UPON INSPECTION OF THE TIRE IT WAS DISCOVERED THE TREAD IS PEALING OFF. THERE ARE TWO LONG PARALLEL CRACKS APPROX 2-3 INCHES APART IN THE CENTER OF THE TIRE. THE TREAD BETWEEN IS PEELING OFF AND THE BELT TREADS ARE PUSHING OUT. IF FEEL THIS IS A MANUFACTURING DEFECT. WITH ALL THE LIVES THAT HAVE BEEN LOST FROM THESE TIRE DEFECTS I CANNOT REST UNTIL ALL MY FIRESTONE TIRES ARE REPLACED WITH ANOTHER BRAND. I WILL BE CONTACTING A FORD DEALER TOMORROW IN HOPES OF GETTING CLEARANCE TO GET THESE TIRES CHANGED RIGHT AWAY BEFORE SOMEONE DIES. IF I HAD BEEN TRAVELLING FASTER MY SON AND I COULD HAVE BEEN KILLED LIKE ALL THE OTHERS. I HAVE A HUSBAND AND 3 CHILDREN TO THINK ABOUT. *AK (DOT NUMBER: W2T61RE318 TIRESIZE: R265S7OR17)