GOODYEAR TIRES Complaints

2004 CHEVY SILVERADO XCAB 4X4 1500 SHUTTER IN REAR CAB AREA?REPLACED DRIVE SHAFT/NOW INSTRUMENT CLUSTER BROKE/CHANGED OUT SHOCKS/CHANGED FACTORY TIRES/WILL NOT BRAKE MANUFACTURES GMVW+TOW PACKAGE/HAVE SUED CHEVROLET FOR $6000/I'LL DO IT AGAIN!DRIVERS SIDE STEERING /SHOCK/TIRE POUNDING IN 50000 MILES HIGHWAY WHAT NEXT IN 2 YEARS. *JB

HEATER CORE HOSES LEAKED BY 34K MILES - SEEPING ANTI FREEZE INTO PASSENGER SIDE CARPET, SMELLING OF SYRUP, AND FOGGING UP WINDOWS WHEN THEY NEEDED TO BE DEFOGGED. ALSO, TIRES WERE NOISY FROM FIRST DRIVE. AT 36.5K MILES THEY ARE VERY BAD, VIBRATING ENTIRE CAR AND MAKING EXTREME ROAD NOISE. *NM

DT*: THE CONTACT STATED A SCREECHING NOISE WAS HEARD FROM THE REAR BRAKES WHILE DEPRESSING THE BRAKE PEDAL AT SPEEDS OF 2 MPH AND ABOVE. THE VEHICLE WAS TAKEN FOR AN INSPECTION DUE TO THE NOISE. THE INSPECTOR DETERMINED THE BRAKE PADS WERE WORN AND THE ROTORS WERE SCORED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER FOR INSPECTION. THE REAR BRAKE PAD AND ROTORS WERE REPLACED. HOWEVER, THE DEALER STATED THE TIRES WERE WORN AROUND THE TREAD ALTHOUGH, NO INCIDENTS OR PROBLEMS WERE REPORTED ABOUT THE TIRES PREVIOUSLY. THE MANUFACTURER DETERMINED, THIS WAS NORMAL WEAR AND TEAR ON THE VEHICLE AND THE TIRES NEEDED TO BE REPLACED AS A PART OF REGULAR MAINTENANCE. THE REAR ABS ROTOR WAS BADLY WORN. THE CONSUMER REPLACED THE TIRE BECAUSE IT WAS LOOSING AIR DUE TO A SCREW. UPDATED 03/09/06

I PURCHASED A NEW GMC YUKON DENALI 8 MONTHS AGO. MY NEW SUV CAME WITH STANDARD ALL-SEASON GOODYEAR WRANGLER HP P265/70R17 TIRES. ONE CHILLY WINTER MORNING ON MY WAY TO WORK, I HEARD AN EXPLOSIVE SOUND AND REALIZED THAT MY LEFT REAR TIRE HAD BLOWN OUT. I WAS DRIVING AT HIGH FREEWAY SPEED (75 MPH, THE SPEED LIMIT IS 70) WITH OTHER DRIVERS DRIVING AT THE SAME SPEED WITH NOT ENOUGH CLEARANCE IN FRONT AND BEHIND MY VEHICLE. I SAW SMOKE COMING FROM THE REAR VIEW MIRROR. I STRUGGLED TO KEEP CONTROL OF THE VEHICLE WHILE I ALSO FEARED OF A REAR-END COLLISION IF I DON'T ACT FAST. REALIZING I AM IN AN EMERGENCY SITUATION, I GRIPPED THE STEERING WHEEL FIRMLY, IMMEDIATELY HIT THE BRAKES, AND MADE A SUDDEN SHARP TURN ON THE SHOULDER. THIS SUDDEN LATERAL SHIFT AND ABRUPT MANEUVER CREATED A FORCE THAT TILTED THE VEHICLE SIDEWAYS (THE TWO RIGHT TIRES - FRONT & REAR - WERE UP ON THE AIR) FOR A COUPLE OF SECONDS. THE SHARP TURN ON THE SHOULDER LED ME TO THE FREEWAY MEDIAN (AN OPEN GRASSLAND WITH UNEVEN PAVEMENT AND SOFT SOIL). THANKS TO THE SAFETY FEATURE OF MY VEHICLE, THE ELECTRONIC STABILITY CONTROL (ESC), AFTER A BRIEF MOMENT I FELT MY TWO RIGHT TIRES WERE BACK ON LEVEL WITH THE GROUND AND THE VEHICLE SIGNIFICANTLY REDUCED ITS POWER ALLOWING ME TO SAFELY STOP THE VEHICLE WITHOUT ROLLING OVER. AS FOR THE BLOWN OUT TIRE, IT HAS BEEN SPLIT IN HALF. I TALKED TO GMC ABOUT THIS INCIDENT AND WAS SERIOUSLY CONCERNED OF A TIRE MANUFACTURER DEFECT/FAILURE. GMC STATED THEY DON'T MAKE TIRES. I SHOULD TAKE MY CASE TO GOODYEAR TIRES. THERE IS MUCH ECONOMIC PHYSICAL DAMAGE THAT RESULTED FROM THIS TIRE BLOW-OUT. THE LEFT INNER FENDER WELL COVER WAS DAMAGED AND CREATED A HOLE THROUGH THE SHEET METAL. ALSO A REAR BODY MOLDING WAS MISSING AND DAMAGED TO LEFT RUNNING BOARD END CAP. THE RIM ON DAMAGED TIRE NEEDS TO BE SPIN-TESTED FOR BALANCE AND OUT OF ROUND ROAD DAMAGE. THE APPROXIMATE DAMAGES TO THE VEHICLE ARE $4,000 - $5,000. AND OF COURSE, EMOTIONAL TRAUMA.*JB

EVENTS LEADING TO FAILURE: NO ABUSE, NO TIRE BURNING. VEHICLE USED FOR COMMUTING AND JOB RELATED PURPOSES. PROBLEMS & RESOLUTIONS: 7/11/2005 7/18/2005 PROBLEM SHIFTING - DEALER COULD NOT VERIFY SUNROOF RATTLING - DEALER COULD NOT VERIFY RIGHT-REAR SAIL PANEL BROKEN - WARRANTY REPAIRED PIXELS BURN ON NAV SCREEN - NAV UNIT REPLACED WHEELS SCRATCHED - DEALER PAID FOR REPAIR FRONT PANEL LOOSE - REPLACED LOOSE PANEL 7/25/2005 7/27/2005 LEFT-REAR PANEL BROKEN - WARRANTY REPAIRED COMPETITION MODE NOT WORKING - WARRANTY REPAIRED DASH PANEL LOOSE - WARRANTY REPAIRED 8/22/2005 8/24/2005 WHEEL HOP - SERVICE BULLETIN WARRANTY REPAIR HARD TO PUT IN REVERSE - DEALER SAYS NORMAL GRINDING WHEN SHIFTING - ALIGNED EXHAUST SYSTEM SUNROOF RATTLE - DEALER COULD NOT VERIFY SUNROOF MATERIAL LOOSE - WARRANTY REPAIRED 10/19/2005 10/23/2005 FUEL GAUGE MALFUNCTION - WARRANTY REPAIRED 11/21/2005 11/23/2005 SUNROOF RATTLE - DEALER COULD NOT VERIFY DRIVETRAIN ROUGH - DEALER COULD NOT VERIFY CLUNK WHEN SHIFTING - DEALER COULD NOT VERIFY CAR PULLS TO THE RIGHT - TIRES BALD @ 9000 MILES BATTERY FAILURE - WARRANTY REPAIRED GRINDING IN 5TH GEAR - DEALER COULD NOT VERIFY 11/29/2005 12/1/2005 RATTLE FROM REAR - WARRANTY REPAIR SUSPENSION RIGHT-REAR PANEL BROKEN - WARRANTY REPAIR; DEALER WARNED THIS WOULD NOT BE COVERED UNDER WARRANTY ANYMORE AS "SOMEONE" IS BRAKING THE PANELS ON PURPOSE 2/6/2006 2/8/2006 CLUNK FROM REAR - DEALER REPLACED DIFFERENTIAL/DRIVETRAIN UNIT UNDER WARRANTY. 5TH GEAR SOMETIMES HITS REVERSE - COULD NOT VERIFY GRINDING NOISE IN REVERSE - DEALER FORGOT TO CHECK UNIT WON'T PLAY CDS - REPLACED NAVIGATION/RADIO 2/15/2005 2/17/2006 GRINDING NOISE IN REVERSE - DEALER REPLACED TRANSMISSION UNDER WARRANTY; AREA REP ADVISED THEY WILL NOT REPLACE FUTURE FAILURES. COMPETITION MODE NOT WORKING - WARRANTY REPAIRED. *NM

ON JANUARY 28,2006 WAS DRIVING FROM SAN ANTONIO TO HOUSTON TX DURING A MILD RAIN AS THE RAIN BECAME HEAVIER MY VEHICLE STARTED TO HYDROPLANING. I PULLED TO THE OUTSIDE LANE AND DROVE UNDER 50 MPH; AFTER DRIVING ABOUT 60 MILES THE RAIN QUIT AND AS THE ROAD DRIED OUT I WAS ABLE TO PROCEED ON THE HOUSTON. WHEN I FOUND A TIRE PLACE OPENED I STOPPED TO SEE IF THEY COULD GIVE ME ANY FEED BACK ON WHY MY CAR WOULD HYDROPLANE. I WAS TOLD I HAD GOOD TREAD BUT THE OUTSIDE SHOULDERS OF THE TIRES WERE CLOSED AND WOULD NOT LET THE ACCESS WATER OUT SO THAT I WAS DRIVING ON WATER AND HAD NO TRACTION ON THE ROAD. IT WASN'T EVEN A HEAVY RAIN I WAS DRIVING IN IF IT HAD OF BEEN A SUDDEN HARD RAIN HOW MAY CARS WOULD HAVE WOUND UP IN AN ACCIDENT. MY TIRES ARE GOODYEAR INTEGRITY LISTED ON MY VEHICLE LABEL AS BSW ALL SEASON TIRES. CHECKING WITH ONE CHRYSLER DEALER ABOUT THE TIRES I WAS INFORMED I NEEDED TO GET WITH THE DEALER I PURCHASED THE VEHICLE FROM. I SPOKE WITH THE SERVICE DEPARTMENT OF ANCIRA MOTOR CO AND WAS TOLD I NEEDED TO TAKE MY TIRE WARRANTY WITH ME TO GOODYEAR WHICH I DID AND THEY TESTED THE TIRES AND SAID THERE WAS NO DEFECTS AND EVEN THOUGH THERE WERE NO GROVES IN THE SHOULD OF THE TIRES FOR THE WATER TO LEAVE THE CENTER OF THE TIRE THAT IT JUST MEANT THAT THE WATER MOVED FROM THE CENTER MORE SLOWLY THAN OTHER TIRES NOT THAT THEY WERE NOT ALL SEASON TIRES. THE MANAGER GAVE ME THE NUMBER FOR GOODYEAR'S CUSTOMER SERVICE SO I WILL CALL THEM MONDAY. TIRES THAT ARE NOT SAFE FOR ANY DRIVING WEATHER SHOULD NOT BE SOLD AS IF THEY ARE. AFTER LEAVING GOODYEAR I DROVE OVER TO ANCIRA AND SPOKE WITH THE SERVICE MANAGER LARRY SAID THAT HE COULD TELL ME HOW TO GO ON THE INTERNET AND SEE HOW THE TIRES ON MY CAR WAS RATED BUT SAID THEY COULD NOT GIVE THAT TYPE OF INFORMATION WHEN YOU ARE PURCHASING A VEHICLE.

DT*: THE CONTACT STATED ON THE LEFT REAR TIRE THERE IS A SMALL BULGE ON THE SIDEWALL. THE VEHICLE WAS TAKEN TO THE LOCAL DEALERSHIP FOR INSPECTION. UPON INSPECTION, THE DEALERSHIP DETERMINED THE TIRES WERE DEFECTIVE AND REPLACED ALL FOUR TIRES. SEVERAL MONTHS LATER THE CONTACT EXPERIENCED A BLOW OUT WITH THE LEFT REAR TIRE. THE LOCAL DEALERSHIP WAS NOTIFIED AND THE TIRE WAS REPLACED. THE TIRE LINE IS GOODYEAR P26570R17.

PROBLEM NO. 1: MY 2004 JEEP WRANGLER UNLIMITED HAS HAD A STEERING AND WHEEL VIBRATION PROBLEM SINCE I PURCHASED IT BRAND NEW IT IN JULY 2004 FROM PARRISH JEEP IN FAIRFAX, VA. THE PROBLEM CONTINUES TO GET WORST. THE WHEELS AND STEERING VIBRATE ABRUPTLY BETWEEN 45 - 60 MILES MPH. I HAVE TO HOLD THE STEERING WHEEL WITH 2 HANDS TO ATTEMPT TO SAFELY DRIVE MY JEEP. AS OF AUGUST 2004, I HAVE TAKEN IT TO 2 VIRGINIA JEEP DEALERSHIPS FOR THE VIBRATION PROBLEM ON SEVERAL OCCASIONS, IN WHICH THE PROBLEM WAS WITNESSED AND NOTED. ALTHOUGH THE PROBLEM WAS WITNESSED BY THE JEEP DEALERSHIP, I WAS TOLD I HAD TO PROVIDE PROOF OF MY VEHICLE SERVICES, WHICH I DID. PARRISH JEEP HAS COPIES OF ALL OF THEM. AFTER CONTACTING JEEP CUSTOMER SERVICE, WHICH JUST TOLD ME TO CONTINUE TO CALL THE DEALERSHIP, I WAS FINALLY TOLD IN DECEMBER 2005 BY THE DEALERSHIP THAT I HAD TO BRING MY JEEP IN TO THE DEALERSHIP AGAIN FOR A JEEP ENGINEER TO TEST DRIVE AND DIAGNOSE. THE SERVICE MANAGER INFORMED ME THAT HE BELIEVED THE TIRES TO BE FAULTY, BUT NOW THEY WERE CONCERNED ABOUT THE MILEAGE ON MY JEEP. I REMINDED HIM THAT THE RECEIPTS SHOW THAT I HAVE COMPLAINED OF THIS PROBLEM WHEN I INITIALLY BROUGHT THE VEHICLE NEW IN 2004. SO, NOW I HAVE BEEN WAITING OVER ONE MONTH FOR A CALL TO HAVE THE JEEP ENGINEER REVIEW THE PROBLEM. THIS IS MY 3RD JEEP THAT I HAVE OWNED, IN ADDITION TO THE 2 THAT MY FAMILY MEMBERS HAVE OWNED BECAUSE OF MY RECOMMENDATION, AND I HAVE NEVER HAD THIS PROBLEM BEFORE. THIS MAY BE MY AND MY FAMILY MEMBERS' LAST TIME TO BUY JEEP PRODUCTS DUE TO SAFETY AND LACK OF CUSTOMER SERVICE. PROBLEM NO. 2: THE TRANSMISSION JERKS AS I COME TO A STOP. THIS JERKING HAPPENS AFTER I HAVE DRIVEN THE VEHICLE AND IT HAS WARMED UP. THIS PROBLEM WAS NOTED AS OF THE SUMMER 2005. I HAVE TAKEN IT IN TO THE SAME 2 VA DEALERSHIPS, BUT THE PROBLEM HAS NOT BEEN RESOLVED. THE COMPUTER WAS CHECKED AND I WAS TOLD THAT ALL UPDATES HAD BEEN MADE. HOWEVER, THE JERKING IS STILL PERSISTED.*AK

REPLACED TIRE BECAUSE OF SCREW IN TIRE. UPON REPLACEMENT I FOUND OUT THE TIRE ONLY HAD 3/32 OF TREAD LIFE REMAINING. GOODYEAR EAGLE F1 P245/45 XR18 HAD LESS THAN 10,000 MILES AND WAS OEM EQUIPMENT ON 2005 CADILLAC CTS-V. EXCESSIVE TIRE WEAR ON A 1-YEAR OLD VEHICLE IS UNACCEPTABLE AND PRONE TO FAIL BECAUSE CONSUMERS ARE UNAWARE OF SUCH MINIMAL TIRE LIFE. *JB

WE PURCHASED A 2004 NISSAN QUEST WITH THE FULL WARRANTY PLAN. IN THE LAST SEVERAL MONTHS, THE PASSENGER REAR HAS NOT STAYED INFLATED. THE REPRESENTATIVE AT YOUR CATHEDRAL CITY OFFICE CLAIMS THIS IS A STEM VALVE PROBLEM BUT THEY WOULD HAVE TO CHARGE ME $200 FOR THE PART PLUS $100/HR FOR LABOR AND BECAUSE THEY DO NOT KNOW THE EXACT PROBLEM, WE COULD BE CHARGED FOR MORE THAN 1 HOUR OF LABOR. WE HAVE BEEN TOLD BY THE AFOREMENTIONED SERVICE DEPARTMENT AS WELL AS NISSAN HEADQUARTERS (800-NISSAN-1) THAT THIS IS NOT COVERED UNDER THE EXTENDED WARRANTY PLAN AND THAT NISSAN WILL NOT ASSIST IN THIS REPAIR. IN THIS INSTANCE, THE NISSAN SALESMAN MISLED US WITH THE PURCHASE OF THE EXTENDED WARRANTY PLAN, CLAIMING IT COVERED THE SAME AS THE ORIGINAL WARRANTY. WE ARE MOSTLY DISPLEASED WITH THIS BECAUSE WE ARE BEING ASKED TO FILL OUR TIRE WITH AIR SEVERAL TIMES A WEEK IF WE CONTINUE TO DRIVE OUR NISSAN QUEST, OR SPEND HUNDREDS OF DOLLARS ON THE VALVE REPAIR BECAUSE IT APPEARS NISSAN DOESN'T WANT TO TAKE RESPONSIBILITY OF NOT HAVING QUALITY PARTS IN THEIR TIRES, INTENTIONALLY OR UNINTENTIONALLY. *NM