GOODYEAR TIRES Complaints

GOODYEAR EAGLE TIRES, MAKE WINDING NOISE WHEN VEHICLE IS IN MOTION. DEALER CLAIMED THAT THIS WAS CAUSED BY LACK OF TIRE ROTATION, I HAVE ROTATED THIS TIRES EVERY 6,000 MILES, SINCE THE DAY I BOUGHT THE CAR NEW. THE PROBLEM STARTED AFTER THE CAR HAD ABOUT 2,000 MILES, CAR HAS BEEN TO THE DEALER TWO TIMES AND THE PROBLEM HAS NOT RESOLVED, VEHICLE HAS 24,000 MILES, IT CAME WITH 36,000 MILES BUMPER TO BUMPER WARRANTY. I THOUGHT THAT WHEN YOU BUY A NEW CAR THE TIRES ARE ALSO UNDER THE ORIGINAL WARRANTY, BUT EVIDENTLY THE DEALER DOES NOT WANT TO HONOR THIS. IT IS UNFORTUNATE THAT THE MITSUBISHI MANUFACTURER HAD USED THESE CHEAP MADE TIRES ON A GOOD VEHICLE LIKE THIS. *LA

TIRES ON 2003 CHEVY SILVERADO DO NOT HAVE GRIP, THEY SLIDE ON SLOPES EVEN IN DRY WEATHER. YOU MUST PREPARE AHEAD OF TIME TO SLOW DOWN TO STOP OR YOU WILL SLIDE OR TIRES WILL JUST SPIN WHEN YOU PROCEED ON A HILL OR SLIGHT INCLINE, NO TRACTION AT ALL, CONSIDER DANGEROUS. *LA

ISSUE CONCERNS TSB 02-03-10-003. THE VEHICLE IS 2002 PONTIAC GRAND AM GT WITH ALUMINUM ALLOY WHEELS AND 16 INCH EAGLE RSA TIRES. THE VEHICLE HAS 41,000 MILES AND IS NOT UNDER WARRANTY. PRIOR TO OCT. 3 2003 - A SCRUNCHING AND GRINDING NOISE IN THE FRONT PART OF THE VEHICLE THAT SOUNDS LIKE A WHEEL BEARING OR BRAKE ASSEMBLY WENT BAD. DECIDED THAT THE PROBLEM WAS BAD ENOUGH TO TAKE TO LOCAL DEALERSHIP. THE DEALERSHIP DETERMINED THAT CAUSE WAS COMBINATION OF THE STOCK ALUMINUM WHEEL AND THE STOCK GOODYEAR RSA TIRE DESCRIBED IN TSB 02-03-10-003 AND THAT THEY WERE UNABLE TO REPAIR THE PROBLEM WITHOUT REPLACING THE TIRES. THE DECISION WAS IF I WANTED THE PROBLEM FIXED, I HAVE TO PAY FOR 4 NEW TIRES. I BROUGHT 3 ISSUES TO THE ATTENTION OF THE DEALER: 1. THIS IS A SAFETY ISSUE BECAUSE ANY OTHER MECHANICAL FAILURES OF A SIMILAR SOUND WILL NOT BE HEARD OVER THE CURRENT SOUND AND THEREFORE BE LEFT UNCHECKED UNTIL A TIME WHEN THE PART COULD FAIL CATASTROPHICALLY. 2. IT IS A SAFETY ISSUE FOR THE REASON THAT UNDER PRESSURE OR HEAT DEVIATING FROM THE NORM AS A RESULT OF THE TIRE AND RIM RUBBING IN SUCH A WAY TO CAUSE THE SOUND. 3. IT WOULD BE VERY DIFFICULT TO RESELL A VEHICLE THAT WAS UNSAFE. FOR THESE THREE REASONS I REQUESTED THAT THE DEALERSHIP PAY FOR THE REPAIRS. THEY SAID THAT THEY DID NOT HAVE THE POWER TO MAKE THAT DECISION AND THAT I SHOULD CONTACT THE MANUFACTURER. OCT. 3 2003 I CONTACTED PONTIAC CUSTOMER ASSISTANCE AND SPOKE TO MERRILL HAMMOND CONCERNING THE PROBLEM. SHE SAID THAT PONTIACS POSITION IS THAT THE CAR IS OPERATING WITHIN NORMAL AND ACCEPTABLE PARAMETERS AND DID NOT HAVE TO PAY FOR THE REPAIR SINCE IT WAS NOT A SAFETY RECALL. TOLD THAT IF I HAD BROUGHT THE CAR IN UNDER WARRANTY, NEW TIRES WOULD HAVE BEEN PUT ON THE CAR BY THE MANUFACTURER. SHE SUGGESTED I CONTACT THE NHTSA IF I WAS UNHAPPY WITH THE SAFETY ISSUES CONCERNING TSB. I FEEL THE CAR IS UNSAFE AND THAT A RECALL SHOULD BE ISSUED FOR THE TIRE COMBINATION STATED IN THE TSB. *LA

THE REAR DRIVER'S SIDE TIRE BLEW OUT WHILE DRIVING AT 50 MPH AND THE OTHER 3 TIRES FORMED BUBBLES IN THE SIDEWALL. MANUFACTURER REPLACED ALL TIRES, INCLUDING THE SPARE TIRE. *AK THERE WERE BUBBLES ON THE INSIDE AND OUTSIDE. *SCC *JB

GOODYEAR, LT24575R16, WRANGLER A/T, SERIAL #270904GRF72W, TIRE SEPERATED THE TREAD AND THEN EXPLODED WHILE IT WAS IN THE SPARE TIRE CARRIER UNDER MY 1988 CHEVY C3500. THIS WAS A MATE TO ANOTHER WRANGLER A/T, PURCHASED AT THE SAME TIME, THAT HAD FAILED, WHILE ON THE TRUCK AT 70 MPH. THAT TIRE LOST THE TREAD, BUT NEVER LOST AIR PRESSURE. THE TREAD DAMAGED THE BED OF THE TRUCK, TO THE TUNE OF $780+.WHICH GOODYEAR HAS REIMBURESD ME FOR.THAT TIRE WAS SHIPPED BACK TO GOODYEAR. I SIGNED A RELEASE AT THAT TIME, THAT THERE WOULD BE NO FURTHER LITGATION CONCERNIONG THE FIRST TIRE. THIS DOESN'T CONCERN THE FIRST TIRE AS GOODYEAR HANDLED THAT PROBLEM PROMPTLY. BUT DUE TO THE LATEST INCIDENT, I FEEL SOMETHING NEEDS TO BE LOOKED AT A LITTLE CLOSER,THIS LATEST INCIDENT HAPPENED ON A WARM,SUNNY DAY. THE TIRE HAD BEEN TAKEN OFF THE TRUCK AND PLACED AS A SPARE THE FIRST INDICATION THAT SOMETHING WAS WRONG WAS A TEARING SOUND FROM UNDER THE TRUCK. I WAS STANDING BEHIND THE TRUCK AND HEARD THE NOISE. I LOOKED UNDER THE TRUCK TO SEE WHAT IT WAS, AND SAW THAT THE SPARE TIRE HAD SPLIT THE TREAD OFF THE BELTS. I WALKED 5 FEET AWAY WHEN THE TIRE EXPLODED VIOLENTLY. THE TIRE HAD 65# AIR PRESSURE IN IT AT THE TIME OF THE FAILURE.THERE WAS NO DAMAGE TO THE TRUCK. LUCKILY I WASN'T LOOKING AT THE TIRE WHEN IT EXPLODED AND THANKFULLY THERE WAS NO FUEL TANK CLOSE TO THE SPARE TIRE CARRIER. METAL SHARDS FROM THE BELTS WERE SENT ACROSS MY DRIVEWAY, AND FRONT YARD.

TIRES HAVE SEPARATED FROM SIDEWALL CAUSING A BLOWOUT AND LOSS OF CONTROL. THE OF THE FOUR TIRE HAVE FAILED. *AK *NLM

CONSUMER COMPLAINED ABOUT FRONT SUSPENSION PROBLEM. THE FRONT LEFT TIRE COLLAPSED WHILE DRIVING AT 25 MPH AND CAUSED THE CONSUMER TO LOSE CONTROL OF THE VEHICLE. THE DRIVER WAS BADLY INJURED. THE MANUFACTURER WAS CONTACTED WHO INVESTIGATED THE CAUSE. *AK *JB

PURCHASED 4 TIRES FROM GOODYEAR CALLED THE "CUB" IN MARCH. AT THE BEGINNING OF SEPT., THE TIRES ARE 6 MTHS OLD. INCIDENT #1: BEGINNING OF SEPTEMBER; TIRE#1 TREAD SPLIT APART. INCIDENT #2: TIRE #2 TREAD SPLITS APART. PER GOODYEAR'S REPLACEMENT POLICY, IF THE TIRE IS LESS THAN 25% WORN OR ONE YEAR OLD (WHICHEVER COMES FIRST) THE TIRE WILL BE REPLACED FREE OF CHARGE. BOTH TIRES WERE SIX MONTHS OLD WHEN THE TREAD SPLIT. THE SECOND TIRE SPLIT A FEW DAYS AFTER THE FIRST. THE FIRST TIRE WAS REPLACED, GOODYEAR CHARGING FOR BALANCING ONLY. WHEN WE TOOK THE SECOND TIRE IN, WE WERE TOLD THAT THESE TIRED HAD BEEN "DISCONTINUED" AND WOULD NO LONGER BE REPLACED FREE OF CHARGE. THEY WOULD, HOWEVER, BE HAPPY TO "UPGRADE" THE TIRES FOR AN ADDITIONAL CHARGE. WE WERE HANDLED DECEPTIVELY WITH THESE TIRES. WHAT WE WANT IS TO KNOW THAT WE WILL NOT BE PART OF THE STATISTICS OF FATALITIES WITH FAULTY TIRES SUCH AS WITH THE PREVIOUS GOODYEAR INCIDENTS. WE COMMUTE TO AND FROM SAN MARCOS OCASSIONALLY, AND WANT TO REST ASSURED THAT WE WILL SEE OUR LOVED ONES AT THE END OF THE DAY. WHAT WE ARE REQUESTING IS NOT UNREASONABLE. WE WOULD LIKE TIRES THAT ARE RELIABLE AND SAFE. WE PAID FOR THESE TIRES AND INSTALLATION IN MARCH OF 2003 AND EXPECT PRODUCTS AND SERVICES TO BE RENDERED AS PAID FOR. UPON CONTACTING CUSTOMER SERVICE REPRESENTATIVE, ONLY IDENTIFYING HERSELF AS "MARY" BY HER CHOICE, SAID THAT IF WE WANTED TIRES THEY WOULD HAVE TO PRORATE THEM. NOTHING ELSE COULD BE DONE. TWO TIRES REMAIN ON OUR VEHICLE. IN EXPLAINING THE SITUATION, CONCERNED WITH OUR SAFETY, ASKING WHAT COULD BE DONE IN THE EVENT THAT WE HAVE THE SAME PROBLEM (WITH TREADS SPLITTING) OR WITH AN ACCIDENT WITH THE REMAINING TIRES, WHAT COULD BE DONE? "MARY" REPLIED, "FILE A CLAIM WITH YOUR CAR INSURANCE" WE WOULD LIKE TO GET THE TIRES REPLACED OR HAVE OUR MONEY REFUNDED SO THAT WE CAN SEEK AND FIND "SAFE" TIRES FOR OUR VEHICLE. PLEASE CONTACT ME FOR MORE INFORMATION.

WHILE DRIVING AT 50 MPH AND WITH NO WARNING, ON JULY 3, BOTH FRONT TIRES TREAD SEPARATED. DEALER REPLACED BOTH TIRES. ON JULY 26, BOTH REAR TIRES TREAD SEPARATED , FORCING CONSUMER TO PULL OF THE ROAD. VEHICLE WAS TOWED TO THE NEAREST INDEPENDENT SHOP. GOODYEAR, EAGLE LS, SIZE P225/60R16, DOT#UNKNOWN.*AK

BOTH GOODYEAR INTEGRITY FRONT TIRES, SIZE P235/65R17, DOT#UNKNOWN LOST AIR PRESSURE EVERY WEEK. DEALER STATED NOTHING WAS FOUND WRONG. *AK