2020 AUDI A4 Complaints

This safety issue concerns the MMI system. In my state of MA we cannot use a cell phone while driving. The car's MMI system does not connect to the MMI and hands free calling cannot be done. The dealership and Audi have indicated there is no fix for this. The MMI does not currently have any functionality inclusive of various car warnings.

Emergency Call SOS module function is inoperative. Cannot use the SOS function and hands-free cell phone use through Bluetooth is also inoperative. Went to dealer on 8/31/22 for repair/replacement of module as instructed in Audi Service Action 90T2. I was told the repair is covered by the vehicle warranty. Part is still back-ordered (as of 11/25.2022) and no one can tell me when, or if, it will be available. No ETA as of today. In the meantime I am driving an unsafe vehicle, with no SOS call function, and no hands-free cell phone feature available.

The contact owns a 2020 Audi A4. The contact stated that while pulling out of a parking space, there was big rock next to the bumper on the front passenger's side of the vehicle and there was a scallop area with stones next to the passenger's side of the vehicle as well. The contact stated that she lost control of the vehicle and crashed into the scallop area and the vehicle was stuck between the scallop area and the big rock. There was no further information provided. The air bags failed to deploy. The contact did not sustained any injuries and did not seek medical assistance. The contact was able to release the vehicle with the assistance of road side assistance. A police report was not filed. The contact stated that upon starting the vehicle, the check engine warning light, the low oil warning light and other unknown warning lights illuminated. The contact was able to drive the vehicle for approximately 1 mile; however the warning message "Do Not Drive" illuminated. The contact notified the dealer of the failure. The vehicle was towed to the local dealer who diagnosed that the oil pan was fractured and needed to be replaced. The dealer repaired the oil pan and towed the vehicle to the collision shop, where it was repaired. The contact later received notification of NHTSA Campaign Number: 21V295000 (SUSPENSION), which she associated with the failure. The manufacturer was notified of the failure and informed the contact that they would follow up with the dealer. The failure mileage was approximately 12,000.